Rustic Travel Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and friendly demeanor, making tours informative and enjoyable. Many highlight the well-planned and organized nature of the services, noting that every part of their holidays was perfectly arranged. People particularly appreciate the guides' ability to adapt experiences to their speed and needs, offering insightful commentary and answering questions with ease. The locations visited, including temples, museums, and city centers, are frequently mentioned as impressive, with many reviewers enjoying the opportunity to learn about the history and culture of the areas. The overall service is described as excellent, with customers noting the efficiency and ease of their travel experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the guides and drivers for their... See more

Location

People report positive experiences with location. Customers praise the beautiful nature and abundant... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent service, highlighting... See more

Holidays

Reviewers express delight with their holidays, often describing them as unforgettable and perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ms Lee (with driver Mr Sam) gave us an extra-ordinary city tour in George Town. We visited impressive tempels, educating museums and local markets and UNESCO recognized city center. All with excelle... See more

Rated 5 out of 5 stars

What a great nightwalk in Georgetown with Gunar. 5stars plus...a very good street art tour with a lot of information of the city and the history of this town. We had a lot of fun and he showed us hi... See more

Rated 5 out of 5 stars

We attended a very well planned tour in Kuala Lumpur, where interesting places were visited. We learned a lot about the heritage of Kuala Lumpur. Mr. Tan explained and educated us in a very enthuasti... See more

Rated 5 out of 5 stars

Zee was a wonderful guide. She gave us an introduction to Kuala Lumpur's many different cultures through good stories and amazing food. She showed us how to get around the city by ourselves, and she w... See more


Company details

  1. Travel Agency

Written by the company

We are experts in quality holiday packages - Tailor-made to perfection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Wonderful vacation!!

Our tour was well organized by Joe. We were very well taken care of by excellent guides and made life-long memories. Being able to release baby turtles was very special--thank you to our tour guide Ben for that. Adrian was our tour guide for the rest of our trip. He was very knowledgeable, fun to be with and excellent at spotting wildlife which was our main reason for this trip. We were very fortunate to have seen just about everything we wanted to see. My husband also enjoyed one evening at the Borneo Nature Lodge fishing with Chinta (an employee of the lodge who volunteered his time).
We absolutely enjoyed our trip and would recommend Rustic Borneo to all of our family and friends.

December 9, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent well organised trip

We decided to book through Rustic Borneo from the UK and we were very impressed that everything went smoothly. We only had a specific date to holiday in Borneo and Joe did a fantastic job arranging everything in a very quick and easy way.

All accommodation, travelling and guides were perfect and the value was alot better than UK based travel agents. We had a fantastic time and would recommend to anyone wanting to experience Borneo.

October 24, 2013
Unprompted review
Rated 5 out of 5 stars

rustic - borneo delivered a custom made tour of our personal choice

'We had a lovely holiday in Sabah earlier this year.
Our tour company would not organize the trip we requested to Sepilok and Sandakan.
We are not that worldly, so we felt cautious being recommended rustic-borneo via a friend.
However, we had no reason to be concerned at all. Arranging the trip and booking could not have been easier with everyone speaking perfect English and accepting phone calls, texts and emails. We were met at the airport by our guide, Adrian, who was charming and extremely informative. He showed us the main sites and some other little gems, never rushing us and making sure we didn't miss anything.
With Adrian as our guide we felt perfectly relaxed and we would be pleased to recommend rustic-borneo to anyone. They delivered a very personal and enjoyable tour and made sure this aspect of our holiday was a success.'

David & Katherine Hartoch, Lincolnshire UK

September 5, 2013
Unprompted review
Rated 5 out of 5 stars

Very proffessional and trustable

The Director Peter arranged last minute tour on Borneo for my family and we had a great experiance. The communikation was fast in the arrangment fase and everything planned was on time. Problems was solved immediatly and the service was in top. If I should go to Borneo again I know whoom to contact.

August 28, 2013
Unprompted review
Rated 5 out of 5 stars

friendly and flexible services by staff to cater needs

I was in KK for 4 days in july to where i booked two days of diving and the rest accomodation. In a very short time Peter, one of the bosses compiled a package program for me and my partner tailored to my requests and demands. I also had the flexibility to change the itinery half way due to weather conditions and they were very understsnding and hospitable to this. I had trouble finding a hotel and Peter managed to secure me a decent place in a very narrow margin of time. I felt like a friend was looking after me rather then a tour operator as the personal but professional attitude made this a hospitable cozy holiday. Be it diving or other adventure sports and activities, rustic borneo definetely has the repertoire and tools in the workshed to make ones trip a memorable and trustworthy with a sprinkle of a personal wholesomness.

August 6, 2013
Unprompted review
Rated 5 out of 5 stars

Good holiday place and service

I was in Borneo in July with my family. We did a 10 days tour. Joe helped us to put the tour together. We started on the a river for 3 days on one side of the island where we saw good wildlife and went to a forest reserve for a couple of days to see orangutans. After that we went over to Kinabalu to stay in a resort for 4 days before going home. I was happy with the service and fast replies from Joe. 2 times our bus pick up was a bit late so we called and got confirmation the bus would arrive within 10 minutes, which it did. Good travel destination if you like nature and also can recommend Rustic Borneo, for fast and friendly service.

August 5, 2013
Unprompted review
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