Rusty Barrel Reviews 

495
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently ordered the Chelsea cocktail making set. I’m really impressed, it’s absolutely beautiful. Beautifully presented in a gorgeous box and looks much more expensive than it was. The order als... See more

Rated 5 out of 5 stars

Arrived quickly and packaged beautifully in a big presentation box. Cocktail shaker set is a great shiny copper, everything feels weighty and expensive. The bar tools are easy to use - perhaps a littl... See more

Rated 5 out of 5 stars

What fantastic service! Can't fault anything. I ordered 39 Cocktail Bath Sets which were shipped and delivered the very next day and for free (even better!). Communication from the team was also supe... See more

Company replied

Rated 5 out of 5 stars

Second time using this excellent company for cocktail products. Quality gin board and bar towels that will look great at our next drinks party, or if I’m honest, every week. Super quick delivery be... See more

Company details

  1. Home Goods Store

Information provided by various external sources

Rusty Barrel lives for cocktails. Founded in 2017, we are a UK based barware company passionate about infusing quality and true value into everything we create. We strive to share our passion and excitement for all things 'barware' by providing premium products, timeless designs, and expert guidance. We also understand that you've got some tricks up your sleeve, too. Share your ideas with us, send us photos of your creations, and connect with us however you'd like. Let's share our love for cocktails together.


Contact info

5.0

Excellent

TrustScore 5 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(495)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Web site rubbish

Web site rubbish, tricked onto shopify and details kept without my permission. I purchased the last two 500ml of espresso martinis, which I did without shopify. Then I was told I could buy the last four 200ml express martinis which I did but this time I was moved to shopify which had all my details. So Rusty Barrels account of this is incorrect.

March 17, 2023
Rusty Barrel logo

Reply from Rusty Barrel

Hello David,

Thank you for your feedback.

As explained by email, the Shop App is from Shopify - not Rusty Barrel.

The only way the Shopify "Shop" App works is if you already have an account with them; it's nothing to do with us. You must have previously downloaded the App or browser plug-in.

You can read more about this here: https://shop.app/

As always, we remain available at support@rustybarrel.co.uk should you wish to discuss this further.

Kind regards,
Rusty Barrel Support

--

Update 23.3.23

Dear David,

We do not store any customer details without their consent. Furthermore, we certainly don't store any payment details as this would be in breach of data protection laws. We have no reason or desire to do this.

You must have either opened a "Shop" App account separately, or your web browser is saving your details.

To confirm, this is nothing to do with us.

As always, we remain available at support@rustybarrel.co.uk should you wish to discuss this further.

Kind regards,
Rusty Barrel Support

Rated 5 out of 5 stars

I have now purchased 3 cocktail shaker…

I have now purchased 3 cocktail shaker sets and recommended to my sister who also purchased one. They are beautiful, and very well made. They make a beautiful gift and each recipient has been blown away when they opened it. Service is great. I already have another person in mind to buy for soon. Sue

February 23, 2023
Rated 5 out of 5 stars

I work in the Hospitality industry

I work in the Hospitality industry, and our clientele in relation to beverage is primarily draught pour, along with wine and spirits. As such I recently purchased The Rusty Barrel Mayfair cocktail set, as I wanted to expand my pedigree. I received my order promptly and wow absolutely fantastic. Utensils are of quality craftsmanship and wouldn’t look out of place in a High End London Establishment or on the side table of a home bar. In addition to this I received a wonderful personal e-mail thanking me for my trust in this great brand.

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely selection of high quality…

Lovely selection of high quality products delivered in high quality packaging and packed well to avoid damage. Prompt delivery within the timeframes quoted and lovely customer emails with a personal touch throughout the process.

Overall, a fantastic customer experience and I would highly recommend.

Thank you!

January 23, 2023
Rated 2 out of 5 stars

“The quintessential British Company”…made in China.

“The quintessential British Company” is how they market themselves.
Sadly everything is made in China.
As I don’t wish to support the regime I emailed customer services after I received my order, saying I felt their marketing was misleading.
They didn’t bother to reply.

November 28, 2022
Rusty Barrel logo

Reply from Rusty Barrel

Hi Sue,

Thank you for your feedback, although we did chuckle when we saw your email signature: "Send from my iPad" (It's made in China 🫣).

I can confirm that we replied to your email on 11.11.22 at 17.42. It may be working checking your junk folder.

I have posted our original reply below for balance:

"Dear Sue,

Thank you for your message, and I am sorry you are disappointed with your order.

Our products are sourced from all around the globe, including China. Our FAQ page shows this: "We're very proud that many of our products are made in the UK. Others are also sourced from around the world, including Europe, China and the USA."

Of course, we appreciate that everyone has their beliefs, and if you would like to return your order for a full refund, please let us know.

Best wishes,
Rusty Barrel Support"

If we can be of any additional assistance, please don't hesitate to reach out to us at: support@rustybarrel.co.uk

Kind regards,
Rusty Barrel Support

Rated 5 out of 5 stars

Quality products

Quality products, delivered efficiently. Great gifts for my wife for Xmas. The Espresso Martini kit and the cocktail shaker were perfect. Highly recommend.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Stylish Gin Board

Second time using this excellent company for cocktail products. Quality gin board and bar towels that will look great at our next drinks party, or if I’m honest, every week.
Super quick delivery between Christmas and new year.
Stylish web site, great products.
Thank you

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

I have used the Rusty barrel multiple…

I have used the Rusty barrel multiple times now mainly for Christmas and moving in presents. Really professional small business with high quality products I would recommend the rusty barrel to anyone looking for gift ideas. No problems with delivery even over the busy Christmas period.

December 11, 2022
Unprompted review
Rated 5 out of 5 stars

A special thanks to Chris

Online ordering is a nightmare at the moment with the Royal Mail strikes 🙈
However, having contacted Rusty Barrel for an update (spoke with Chris), they were more than happy to help and my parcel has now arrived in time for Christmas xx

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service would recommend

Had some delays but was provided great support throughout! I knew my order might get caught up in the Royal Mail strikes but I emailed in and the guys helped me throughout and of course the parcel did turn up! The set is lovely, the packaging makes it the perfect gift 🍸🎁 would highly recommend, small British business!

December 1, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look