Ruul Reviews 438

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and solution-oriented approach. People frequently mention the quick response times and the overall efficiency of the service, which makes handling client payments and invoices stress-free. Many users appreciate the promptness of payments, noting that funds are transferred flawlessly and on time. However, some people were dissatisfied with payment-related issues, including rejected international wires and delays in payouts. Some customers also mentioned a lack of clarity regarding payment acceptance policies and experienced difficulties with payment processing or refunds.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the excellent, fast, and... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the prompt payments, quick... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, quick responses, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more

Company replied

Rated 5 out of 5 stars

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more

Company replied

Rated 5 out of 5 stars

Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast respons... See more

Company replied

Rated 5 out of 5 stars

It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Invoicing and payment collection for freelancers. No company needed. Just Ruul.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 star communication between me and Ruul

The communication between Ruul and me is simply great. The team is super thoughtful and quick to solve any kind of doubt or issue.

I would love to say everything is like Ruul but they are definitely different in a great way! Thanks that!

February 1, 2023
Unprompted review
Ruul logo

Reply from Ruul

José, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

Firstly you fulfill the need of…

Firstly you fulfill the need of invoicing that we were looking for a solution. You can not imagine how we became happy when we first heard about you :)
In addition to this the service you provide is very professional. Your system is fast, your staff is very polite and helpful.
I appreciate all of your efforts.
Thank you,

January 30, 2023
Unprompted review
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Reply from Ruul

Thank you for the wonderful review. We’re so happy to hear that you had a great experience at Ruul. Keep on Ruuling, Metin💙

Rated 5 out of 5 stars

On Point

good explanation - on point - issue solving

January 30, 2023
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling, Donny💙

Rated 5 out of 5 stars

Customer representatives are quick in…

Customer representatives are quick in giving responses and troubleshooting problems. Everything at Ruul is easy and simple to comprehend and use. I made my first invoice very quickly! I highly recommend Ruul to those who are looking to work oversees hassle-free.

January 25, 2023
Unprompted review
Ruul logo

Reply from Ruul

Liza, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

Solution Focused

Trustful transactions, quick and solution focused services.

January 25, 2023
Unprompted review
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Reply from Ruul

Thanks for your review and sharing your experience with us. Keep on Ruuling, Baris💙

Rated 5 out of 5 stars

Helpful Support Team

Polite, quick and clear instructions from support.

January 4, 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling 💙

Rated 5 out of 5 stars

It is trustful company.

It is trustful company. You can get your payments easily from your company. It is fast to get money. Especially, I suggest using it for freelancers.

January 2, 2023
Unprompted review
Ruul logo

Reply from Ruul

Ozan, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

Excellent support

The support is extremely quick and professional.

January 2, 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Mbouwe💙

Rated 5 out of 5 stars

Onur is super helpful and very fast

Onur is super helpful and very fast

REALLY loved your service

Website easy to use !!!

Love your service

January 2, 2023
Unprompted review
Ruul logo

Reply from Ruul

Salaheldin, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

Perfect service

Perfect service, I recommend for everyone with remote contractors.

January 2, 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Ozgur💙

Rated 5 out of 5 stars

It's a great system

It's a great system, I've been using it for 1 year, their support system is also very fast. I recommend it to everyone.

January 1, 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Hayrullah💙

Rated 5 out of 5 stars

A professional customer service and a very friendly platform

Cansu have been very helpful, patient and kind to me. Thank you for your help! By the way, Ruul's new interface design is beautiful and I love use Ruul because it is a very friendly platform.

December 26, 2022
Unprompted review
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Reply from Ruul

Santiago, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

It made everything easy while getting…

It made everything easy while getting invoiced by the freelancer and paying him. We had a few questions about the process and all of them answered by Ruul fast.

December 19, 2022
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Ege💙

Rated 5 out of 5 stars

Ruul.io is one of the best freelancing…

Ruul.io is one of the best freelancing platforms that I ever seen. I started using Ruul.io a year ago, and I still do. I will keep using this platform because I am always satisfied with the service I get from it. By using Ruul.io, you essentially have everything you need to begin working remotely with your clients. This platform takes care of things like agreements, invoicing, and payment.
Compared to other freelancing sites, they charge the lowest rate ever, and their customer service is excellent and available 24/7.

I really appreciate Ruul.io for providing such a fantastic tool that makes the lives of numerous freelancers easier.

December 21, 2022
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the wonderful review. We’re so happy to hear that you had a great experience at Ruul. Keep on Ruuling, Esfandiyar💙

Rated 5 out of 5 stars

Great transparent company with amazing…

Great transparent company with amazing service. They help you figure things out in a super fast and friendly manner. I'm very happy to have bumped into them.

December 19, 2022
Unprompted review
Ruul logo

Reply from Ruul

Gabriel, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

Happy Freelancer!

As a freelance visual designer, editor who lives outside of Europe, i was unavailable to make contracts due to billing problems.

With the help of Ruul team and its customer service, i was easily make deals with companies as a freelancer.

Thank you for creating this opportunity.

December 11, 2022
Unprompted review
Ruul logo

Reply from Ruul

Denizhan, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

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