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R Woodfall Opticians - Linklater & Gothelf Welling Reviews 

160
TrustScore 5 out of 5

4.9

136 High Street, Welling, DA16 1TJ Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

All staff are professional, welcoming and efficient. The eye test was thorough with a full explanation of the process. Give them a visit, you will not be disappointed.

Company replied

Rated 5 out of 5 stars

Aman the optician was very polite and attentive, but also easy-going and never over the top. The whole experience felt really friendly while still being extremely professional. While I was going t... See more

Company replied

Rated 5 out of 5 stars

The young woman member of staff who carried out the tests was very pleasant, efficient and communicated what was happening very well. The reception staff were, as always, friendly and welcoming. I w... See more

Company replied

Rated 5 out of 5 stars

Aman, the ophthalmologist was excellent.He was a good listener, very helpful & a great communicator. I told him I was suffering with dry & gritty eyes. He explained in plain language, that the tear gl... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Linklater & Gothelf Welling

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 136 High Street, Welling, DA16 1TJ, Kent, United Kingdom

  • 020 8303 4963

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

680 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional, efficient staff

All staff are professional, welcoming and efficient. The eye test was thorough with a full explanation of the process. Give them a visit, you will not be disappointed.

May 5, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your excellent review and recommendation.

We're delighted to hear that you found our team professional, welcoming, and efficient. We pride ourselves on providing thorough eye care and taking the time to explain each step of the process, so it's wonderful to know this was appreciated.

Your kind words and encouragement mean a great deal to the whole team. Thank you for choosing us, and we look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Polite, friendly and professional

Polite, friendly and professional.

Thank you.

Annamaria Faratro

June 13, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you, Annamaria, for your kind review.

We're so pleased to hear that you found our team polite, friendly, and professional. Providing a warm welcome alongside expert care is something we pride ourselves on, and your feedback is very much appreciated.

Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Friendly welcoming and helpful team

Friendly welcoming and helpful team

June 22, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind review.

We're so pleased to hear that you found our team friendly, welcoming, and helpful. Creating a relaxed and positive experience for every patient is something we take great pride in.

Your feedback is very much appreciated, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Staff very polite and friendly it was a…

Staff very polite and friendly it was a pleasure to go for my check up,I won’t use any other opticians.

June 25, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback. We're delighted to hear that you found our team polite and friendly, and that your check-up was such a positive experience. It means a great deal to know you feel confident continuing to choose us for your eye care. We really appreciate your kind words and look forward to seeing you again soon.

Rated 5 out of 5 stars

Professional

Polite, efficient, very clear explanations and communication

June 2, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your review and kind words, we hope to welcome you back to Woodfalls again soon.

Rated 5 out of 5 stars

The young woman member of staff who…

The young woman member of staff who carried out the tests was very pleasant, efficient and communicated what was happening very well.
The reception staff were, as always, friendly and welcoming.
I would happily recommend this Branch to other people.

May 26, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your thoughtful feedback. We're delighted to hear that you felt well looked after throughout your visit.

It's especially lovely to know that Naema who carried out your tests made you feel comfortable and kept you well informed, and that our reception team continued to provide their usual friendly and welcoming service.

We really appreciate your recommendation and kind words, and we look forward to welcoming you again in the future.

Rated 5 out of 5 stars

I wouldn't go anywhere else

A very friendly team which takes the time to examine your eyes properly, unlike one of the national opticians where I felt like I was just a number.

June 4, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your wonderful feedback. We're delighted to hear that you wouldn't go anywhere else! Our team takes great pride in providing a friendly, personal service and ensuring every eye examination is thorough and tailored to each patient.

It's especially rewarding to know that you appreciate the time and care we dedicate to your eye health. Thank you for your continued trust and support—we look forward to looking after your eyes for many years to come.

Rated 5 out of 5 stars

Helpful staff and great service.

Helpful staff and great service.

May 27, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback. We’re delighted to hear that you found our staff helpful and our service great. Providing a friendly, supportive, and professional experience for every patient is very important to us, and we truly appreciate you taking the time to share your comments.

Rated 5 out of 5 stars

Everyone very professional

Everyone very professional

May 27, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your feedback. We’re really pleased to hear you found the team very professional. It’s always our aim to provide high standards of care and service throughout every visit, and your kind words are greatly appreciated.

Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff

May 11, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your feedback. We’re pleased to hear you found our staff friendly and efficient—we really appreciate it.

Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish

May 11, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback. We're delighted to hear that you received very good service from start to finish. Providing a smooth, professional, and friendly experience for every patient is what we strive for. We appreciate your support and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Efficient Staff

Very polite, efficient & friendly staff.

April 24, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

That's fantastic to hear, thank you so much. 🙏

Rated 5 out of 5 stars
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback.

We’re delighted to hear you experienced an excellent standard of care. Providing thorough, attentive service and ensuring every patient feels confident in their eye health is always our priority.

We look forward to welcoming you again soon.

Rated 5 out of 5 stars

As always excellent and friendly…

As always excellent and friendly service, from all members of the team. Eva Seeley.

April 21, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you, Eva, for your lovely feedback.

We’re so pleased to hear you continue to receive excellent and friendly service from the whole team. Consistency really matters to us, and it’s great to know that’s coming across in your visits.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

My visit was because I was having a…

My visit was because I was having a problem with my eye, it was blurring over. I was told I needed laser treatment which i am waiting an appointment fir.

April 15, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for sharing your experience.

We’re glad you came in to have your eye checked when you noticed the blurring — that was absolutely the right decision. Being advised that you need laser treatment can feel a bit daunting, but it’s often a very effective way to treat certain eye conditions and protect your vision.

It’s good to hear you’re now on the pathway for treatment, and we hope your appointment comes through soon. If you notice any changes or have concerns while you’re waiting, please don’t hesitate to get back in touch — we’re here to support you.

Wishing you all the best with your treatment, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing staff

The staff are amazing, always very helpful and extremely friendly. They are very knowledgable and always go the extra mile to ensure you are comfortable throughout the whole process. Thank you team.

May 2, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback.

We’re really pleased to hear you consistently find the team helpful, friendly, and knowledgeable, and that you feel well supported and comfortable throughout your visits. Going the extra mile for our patients is exactly what we aim for, so it’s great to know this has been your experience.

We’ll make sure your kind words are shared with the whole team.

Rated 5 out of 5 stars

Optometrist was thorough and did a good…

Optometrist was thorough and did a good job

April 20, 2026
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your feedback.

We’re pleased to hear you found the optometrist thorough and that you were happy with the care provided. A careful and detailed eye examination is an important part of making sure your vision and eye health are fully looked after.

We appreciate you taking the time to share your experience and look forward to seeing you again in the future.

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