Banner for R Woodfall Opticians - Linklater & Gothelf Welling

R Woodfall Opticians - Linklater & Gothelf Welling Reviews 

187
TrustScore 5 out of 5

4.8

136 High Street, Welling, DA16 1TJ Kent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used Woodfall Opticians and their previous businesses over many years. The service of all staff is exemplary. From reception, consultation through to prescription, information and advice is... See more

Company replied

Rated 5 out of 5 stars

As always, the staff are very welcoming, friendly and professional. The quality of expertise and care is consistently excellent and I have been coming here since the 1980s, so that's very impressive!... See more

Company replied

Rated 5 out of 5 stars

Aman the optician was very polite and attentive, but also easy-going and never over the top. The whole experience felt really friendly while still being extremely professional. While I was going t... See more

Company replied

Rated 5 out of 5 stars

I arrived early for my appointment and I was seen within minutes,the optician was friendly and made me feel at ease.I was seen in a down stairs clinic as I struggle with stairs so I was grateful for t... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Linklater & Gothelf Welling

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 136 High Street, Welling, DA16 1TJ, Kent, United Kingdom

  • 020 8303 4963

4.8

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(187)

692 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All staff are friendly

All staff are friendly, helpful and very respectful. I have never had a negative experience in all the years of attending.

August 19, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your wonderful feedback and for choosing us over the years! 😊

It means a great deal to know that you have consistently found our team friendly, helpful and respectful, and that you’ve always had a positive experience with us.

We really appreciate your continued loyalty and look forward to taking care of you for many more years to come!

Rated 5 out of 5 stars

Excellent

As always, the staff are very welcoming, friendly and professional. The quality of expertise and care is consistently excellent and I have been coming here since the 1980s, so that's very impressive!

August 27, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

What a wonderful review — thank you so much! 😊

To hear that you’ve been coming to us since the **1980s** and continue to receive the same welcoming, friendly and professional service is incredibly special.

Your loyalty over so many years means a great deal to the whole team, and we’re delighted that the quality of care and expertise you receive continues to meet your expectations.

Thank you for trusting us with your eyecare for all these years — we look forward to looking after you for many more to come! 👓💙

Rated 5 out of 5 stars

Super service

Always a wonderful visit. Extremely professional, warm and caring staff. Would definitely recommend this branch. Thank you:)

August 28, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your wonderful review and recommendation! 😊

We’re delighted to hear that you always enjoy your visits and find our team professional, warm and caring. Creating a friendly and welcoming experience while providing the highest standard of care is exactly what we strive for.

Thank you again for your kind words and continued support — we really appreciate it and look forward to seeing you again!

Rated 5 out of 5 stars

ALL ROUND EXCELLENCE

I have used Woodfall Opticians and their previous businesses over many years.
The service of all staff is exemplary. From reception,
consultation through to prescription, information and advice is first rate with a complete lack of pressure.
Well done to all concerned.

August 28, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

What a fantastic review — thank you so much for your continued loyalty over the years! 😊

We’re delighted to hear that you consistently receive exemplary service from the whole team, from reception and your eye examination through to choosing your eyewear.

We particularly appreciate your comments about the quality of our advice and the complete lack of pressure. Providing expert, honest guidance and allowing our patients to make the choices that are right for them is incredibly important to us.

Thank you again for your kind words and long-standing support — it really means a great deal to everyone at Woodfalls! 👓💙

Rated 5 out of 5 stars

Satisfied customer

I arrived early for my appointment and I was seen within minutes,the optician was friendly and made me feel at ease.I was seen in a down stairs clinic as I struggle with stairs so I was grateful for that.

August 28, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you were seen so promptly and that your optician made you feel comfortable and at ease.

We’re especially pleased that we were able to accommodate you in our downstairs clinic and make your visit easier. Providing thoughtful, accessible care for all our patients is very important to us. Thank you for sharing your experience, and we look forward to welcoming you back! 👓

Rated 5 out of 5 stars

Very professional

Very professional , and great care.

August 24, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback! 😊 We’re delighted to hear that you received professional service and great care from our team. Your kind words are very much appreciated, and we look forward to welcoming you back again! 👓

Rated 5 out of 5 stars
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback! 😊 We’re so pleased to hear that you found our team friendly and helpful. We really appreciate you taking the time to leave us a review and look forward to seeing you again soon! 👓

Rated 5 out of 5 stars

A Friendly professional and punctual…

A Friendly professional and punctual experience

July 30, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback! We’re delighted to hear you found your experience friendly, professional and punctual. Providing great service is at the heart of what we do, and we really appreciate you taking the time to share your experience. 😊

Rated 5 out of 5 stars

Eye test and scan

The whole experience was great . The staff were very friendly and it put me at ease . The optician explained everything in the eye test and scan . Choosing the glasses was an easy process. So far a great service and I get my glasses tomorrow.

July 31, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your fantastic feedback. We’re delighted to hear that you had such a positive experience from start to finish. It’s wonderful to know that our team made you feel at ease, and that the optician took the time to clearly explain your eye examination and scan. We’re also pleased that choosing your new glasses was such an easy and enjoyable process.

We hope you love your new glasses when you collect them, and we look forward to seeing you again!

Rated 5 out of 5 stars

Appointment on time

Appointment on time, and the tests carriedout promptly and efficiently with clear Information as the tests progressed and conducted.

August 4, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback. We’re delighted to hear that your appointment ran on time and that you found the tests prompt, efficient and clearly explained throughout. Keeping our customers informed and comfortable during their examination is very important to us. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great service

Great service. Recommended.

August 5, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback and recommendation! We’re delighted to hear that you received great service and really appreciate you taking the time to share your experience. We look forward to welcoming you back to Woodfalls again.

Rated 3 out of 5 stars

Great service!

Quick and effortless booking.
Same with the eye test plus thorough.

August 7, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback. We’re delighted to hear that you found the booking process quick and effortless and that your eye examination was both efficient and thorough. We really appreciate you taking the time to share your experience and recommend Woodfalls!

Rated 5 out of 5 stars

Very professional service thank you

Very professional service thank you

July 28, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your kind feedback. We’re delighted to hear that you found our service professional. We really appreciate you taking the time to leave a review and thank you for choosing Woodfalls!

Rated 5 out of 5 stars
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your fantastic feedback! We’re delighted to hear that you received great all-round service. We really appreciate you taking the time to leave a review and look forward to welcoming you back again.

Rated 4 out of 5 stars
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback. We’re so pleased to hear that you found our staff friendly and helpful. We really appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

Great staff

Great staff, so friendly

July 23, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you for your lovely feedback. We’re delighted to hear that you found our team so friendly. We really appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. We travel a fair distance to come to this optician as none locally match Woodfalls.

July 21, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your wonderful feedback. It means a great deal to know that you continue to travel such a distance to visit us. We’re incredibly proud that you feel the service at Woodfalls is worth the journey, and we truly appreciate your continued loyalty and support.

Rated 5 out of 5 stars

Everyone was very friendly

Everyone was very friendly. The appointment was done on time. The optician was very patient and friendly to my disabled daughter. She gave her plenty of time for my daughter to answer the question as she was able and the lady understood her most of the time. Very pleased with our visit

June 16, 2026
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you so much for your thoughtful review.

We're delighted to hear that you and your daughter had such a positive experience with us. Our team is committed to providing a welcoming, patient, and inclusive environment for every patient, and it's wonderful to know that our optician took the time to make your daughter feel comfortable and supported throughout her appointment.

We're also pleased that everything ran on time and that you felt well looked after from start to finish. Thank you for your kind words—they mean a great deal to our team. We look forward to welcoming you both back again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look