I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rxlive pharmacy are fantastic service they work extremely hard. Iv'e been using this service a while now and iv'e had no issues at all. I recently lost my mum to cancer and this service was amazing at... See more
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Unexplained delays in filling prescriptions on several occasions. Communications regarding delays are poor. Packaging is often of poor quality..I don't mind reusing packaging if in a goiod state but s... See more
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I can’t fault this pharmacy at all. They always go above and beyond for me with my medication, even helping out with emergency prescriptions when I’ve been stuck — they’ve always managed to sort i... See more
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Company details
Written by the company
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contact info
3-4 chalice close, sm6 9ru, wallington, United Kingdom
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4.0
Great
679 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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They need to tighten up practices & procedures… had enough
Constant chasing month on month. A lot of undue stress. They even delayed important new medication on different scripts and received at different times when one regular medication was out of stock and delayed them further when promising me they would send the other prescriptions out repeatedly. Some other practices also questionable.
November 6, 2025
Unprompted review
Reply from RXLive Pharmacy
Good morning,
I’m truly sorry for the frustration and repeated follow-ups you’ve experienced. That’s not the level of service we strive to deliver, and your feedback about split prescriptions, stock delays, and unmet promises is very concerning to us.
We’ve escalated this to our management team to review your dispensing and communication history in detail. Our goal is to strengthen our processes and ensure this doesn’t happen again. Some of the immediate actions we’re taking include:
Syncing your repeat items so they’re sent together whenever it’s clinically and logistically safe to do so.
Improving our stock checks and updates before dispatch, especially around manufacturer back-orders.
Enhancing follow-up and communication on any delivery commitments we make.
In reviewing your account, we can see that one of the items is affected by a manufacturer supply issue — something unfortunately outside any pharmacy’s control. Our records also show that we were able to source this item through our specialist team, which is not something many pharmacies can do. We completely understand how frustrating this must be, but please note that switching pharmacies won’t resolve the shortage since the item is not currently being produced.
That said, we want to make things right and rebuild your trust. Please reach out to our Patient Care team (details available on our website), or DM us privately with your full name, postcode, and best contact number. This will help us locate your account, provide a clear explanation, and ensure a proper resolution is arranged.
Thank you again for bringing this to our attention — your feedback helps us improve, and we’re committed to doing better moving forward.
Kind regards,
RXLive Patient Support Team
i signed up with rxlive through aviva…
i signed up with rxlive through aviva digicare+ since it was part of my workplace perks and asked to get my prescription delivered. i didn't get it within the estimated delivery dates, so I called (they answered within 28 seconds!) and asked what was happening. Dylan (the manager) walked me through it and sped my order up and even automatically set me a repeat order up so i don't have to do it every time! five stars to him, lovely guy and i'm really impressed with the service. thank you
October 22, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your lovely feedback! We’re really glad to hear you signed up through Aviva DigiCare and that you’ve had such a positive experience with our team. I’m delighted Dylan was able to assist quickly and get everything sorted for you — he’ll be thrilled to know you appreciated his help.
We’re happy to have you with RXLive, and we’ll make sure your repeat prescriptions continue to arrive smoothly.
Thanks again for taking the time to share your experience — we truly appreciate it!
Kind regards,
RXLive Patient Support Team
Constantly have to chase them to send…
Constantly have to chase them to send out medication. Pharmacy holds on to the prescription sometimes for 2 weeks then shows as dispatching which stays for 1 week with no progress. Every time I chase them they say “we will make you a priority customer “ they send it out the next day but every single time I have to message them to ask why is it not being processed. It’s tiresome and inconvenient having to constantly chase.
Edited to reply : 9 times I have had to do this with not one prescription being straightforward. Out of the 9 times you would think someone would have had the idea to set it to “auto dispatch” in the live chat. Also none of those prescriptions have been ordered as early repeats.
October 21, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your feedback — we completely understand how frustrating it can be to keep chasing your medication. Once your account is set to auto dispatch, your prescriptions will be automatically sent for next-day delivery as soon as we receive them, so there’s no need to message us each time.
Please contact us via the in-app live chat so we can activate this for you. The priority service only allows us to order your medication in advance of your prescription, whereas auto dispatch ensures it’s processed immediately once received.
We’d also like to clarify that delivery should not take two weeks — we’ve flagged this review and will review your account with IT. Please can you confirm you're a patient at RXLive.
Update: Thank you can you just email us at support@rxlive.co.uk with the attention of Dylan of patient service manager he will get this account sorted and updated!
I can now confirm all your deliveries are set up without prompting.
We’ll make sure your account is correctly set up moving forward to prevent any further delays.
Kind regards,
RXLive Patient Support Team
Started using them for a few weeks
Started using them for a few weeks, rushed my emergency medication through as they was important I got them straight away customer service is brilliant always respond to me. Thank you will recommend to people
October 20, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your lovely feedback!
We’re really glad to hear you’ve had a great experience with us and that we were able to get your emergency medication to you quickly. We always aim to provide the best possible service and communication, so it means a lot to know we’ve met your expectations. Thanks again for recommending us!
Kind regards,
RXLive Patient Support Team
I would simply like to recommend RX and…
I would simply like to recommend RX and thank them for great service. I needed to order repeat medication early so I would not run out whilst away, they sorted it in three days. The fact that you can communicate with them and the respond! is very much a plus compared to other postal services I have used. Thanks again RX and keep up the good work.
October 13, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind review! We’re delighted we could get your early repeat sorted within three days so you didn’t run out while away. It’s great to hear that our two-way communication made a difference for you—being responsive is really important to us.
If you ever need anything else, just drop us a message and we’ll be happy to help. Thanks again for recommending RX, and we’ll keep up the good work!
Kind regards,
RXLive Patient Support Team
Faultless!
Nothing but praise for this company! I have contacted RXLive several times over the past few weeks for various things and they have been extremely helpful, resolving and responding to my queries very quickly. Nothing feels like too much trouble, 10/10! Thank you!
October 9, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re absolutely delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure every query is handled quickly and efficiently, so it’s wonderful to know that’s been your experience. Your 10/10 feedback means the world to us — thank you again for your trust and support!
Kind regards,
RXLive Patient Support Team
A very professional service
A very professional service , I cannot fault them, instant pick up on free calls for help. Prescriptions for both my husband and I arrive on the day of the month I chose and very well packed. Changes can be made instantly with just one call, they are polite and efficient I’m so glad I chose RX live for delivery after our Drs surgery ceased supplying prescriptions to their patients.
October 9, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for the wonderful feedback! We’re delighted to hear you’ve found our service professional and responsive, and that your and your husband’s prescriptions arrive on your chosen day—securely packed and on time.
Making changes quickly and easily over the phone is exactly the experience we aim for, so it’s great to know the team’s politeness and efficiency came through. We’re also glad we could support you after your GP surgery stopped dispensing.
If there’s ever anything more we can do, please don’t hesitate to call—our team is always here to help.
Warm regards,
RXLive Patient Support Team
The five star rating is due to them…delivering exceptional service
The five star rating is due to them doing what they say.
I have to give a special shout out for Thomas for his empathy and his ability to deliver.
So many other similar companies have expanded but they can't maintain the customer service the originally had offered.
September 29, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your five-star review! We’re delighted to hear that our service delivered on its promises and that Thomas’s empathy and dedication stood out to you. We’ll be sure to share your kind words with him. Maintaining exceptional customer service, even as we grow, is something we take great pride in, and it’s wonderful to know this has been reflected in your experience.
Kind regards,
RXLive Patient Support Team
RXLive provide exceptional services for…
RXLive provide exceptional services for medication delivery. They are prompt at delivering my medication and always go above and beyond in ensuring any of my concerns are quelled. I would recommended their services to anyone who has had trouble with pharmacies and getting medication in the last. These guys really care.
September 15, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure medication delivery is prompt, reliable, and stress-free, so it’s wonderful to know this has made a difference for you.
We truly appreciate your recommendation and are grateful for your trust in us. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
RXLive Patient Support Team
Great service
I ordered my script late and the team at RXLive, pushed it through to be delivered 3 days ahead of the expected delivery. Was a lovely and really helpful surprise. Great service!
September 13, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words!
We’re really glad we could get your prescription to you sooner than expected. Our team always aims to go the extra mile to support our patients, and it’s lovely to hear that this made a positive difference for you. We truly appreciate your feedback and look forward to helping you again in the future!
Kind regards,
RXLive Patient Support Team
Difficult to cancel.
Once you are with these people it seems almost impossible to cancel them.
Also, they send emails to say an order has been approved when it hasnt, and items are in transit when they are not.
Very difficult to cancel items you dont need every month and I end up with far too much medication! Far less stressful companies to get medication from.
September 12, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for sharing your feedback. I’m really sorry to hear about the difficulties you’ve experienced with cancelling and the confusion caused by order and shipping emails. I completely understand how frustrating this must have been, especially if it has led to building up more medication than you need.
Please be assured we take your concerns seriously, and I’ve shared this with our team for review. In the meantime, I’d be happy to look into your account directly to make sure your subscription is managed exactly as you’d like, so you only receive the medication you actually need.
To make things easier, you can reply directly to your confirmation email to remove items you no longer require, or simply place an order when you need medication and we’ll deliver just that. This way, you stay in full control without unwanted deliveries.
Please let me know if you’d like me to arrange this for you or if you’d prefer us to step in and adjust your account right away.
Kind regards,
RXLive Patient Support Team
Brilliant friendly chat service on the…
Brilliant friendly chat service on the app, answered my questions very quickly & dispatched my medication very quickly for next day delivery by Royal Mail tracked. Cannot fault this company in anyway. I had them to me & would certainly recommend.
September 11, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words!
We’re delighted to hear you found our chat service friendly and helpful, and that your medication arrived quickly with tracked next day delivery. It’s wonderful to know we could provide you with a smooth and reliable experience.
Your recommendation means a lot to us, and we’ll continue working hard to keep delivering the level of service you deserve.
Kind regards,
RXLive Patient Support Team
Sameday delivery with care
Sameday delivery, and a well organised customer care team. Highly recommend
September 1, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words!
We’re delighted to hear you were happy with our same-day delivery and customer care team. Providing a smooth and supportive experience is always our top priority, and your recommendation means a lot to us.
Kind regards,
RXLive Patient Support Team
Bizarre, awful experience - please avoid!
I tried the Aviva Digital GP service, which was rubbish. Somehow, in the setup process, RXLive became my pharmacy for my NHS repeat prescriptions. I tried phoning RXLive, nobody answered, so I left a message and sent emails. I received unhelpful, snappy, passive-aggresive responses. I would avoid this company like the plague
August 15, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your feedback. After reviewing our records, we can confirm that you are not a registered patient with RXLive.
It seems there may be some confusion regarding our services and your prescription arrangements. We recommend contacting the provider through whom your prescription settings were changed (for example, Aviva Digital GP) for clarification.
Please also note that our phone lines are answered within a minute and are regularly monitored to ensure a 100% pick-up rate. We therefore believe your comments may relate to a different business, and we have flagged this review as such.
If you believe this is an error and would like us to investigate further, please contact us directly at support@rxlive.co.uk with additional details, and we’ll be happy to assist.
Kind regards,
RXLive Patient Support Team
Truly caring pharmacy, brilliant service, very kind and very helpful staff
I always have a great experience requesting medication through this pharmacy. The staff is always very kind and helpful. They really care about their patients and clients. My GP is terrible with prescriptions and many times they have go beyond their job and they do go way beyond and I am very grateful to them for helping me so much always. They delivery and it usually arrives quickly and even faster if I ask for urgent medication like when I run out or close to it. Brilliant pharmacy with high standards of care and top job of helping people to get what they need. Very satisfied with them 100% of the time and very happy I found them about over a year or so ago. 100% effort by the team 100% satisfaction, their care is definitely worth every single star I have given. Thank you so much for such a great care and for truly caring. You are amazing 😄💕
August 27, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such positive experiences with our service. Our team always aims to go the extra mile for our patients, so it means a lot to know that our care and effort have made a difference for you.
We’re especially glad that our delivery service has been helpful when you’ve needed medication urgently — making sure you feel supported and cared for is always our priority.
Your kind words and continued trust really motivate us to keep providing the highest standards of care. We’re so grateful to have you with us, and we’ll continue to do our very best for you every time.
Thank you again for taking the time to share such thoughtful feedback — it truly makes our day!
Warm regards,
RXLive Patient Support Team
Rx pharmacy
Rx pharmacy, Have been so helpful sorting out Meds for Myself and My Mum ,who has complex needs. So hand being able to ask advice or ask for Meds by text message, really great service, thank you .
August 23, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that our service has been helpful for both you and your mum. It’s always our goal to make managing medications as easy and supportive as possible, and we’re glad the text service has been convenient for you. We really appreciate your feedback!
Kind regards,
RXLive Patient Support Team
I have been using RXLive for a while…
I have been using RXLive for a while now and I have always found the service to be efficient and the staff really helpful. Any time I have asked for prescriptions to be sent out quickly because I miss calculated how much I have left they have always sent out items on next day post
August 21, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re really pleased to hear you’ve found RXLive efficient and our team helpful. We always do our best to get prescriptions out quickly—especially in those moments when medication runs a bit low—so it’s great to know this has made a difference for you. Your feedback means a lot to us!
Kind regards,
RXLive Patient Support Team
Great Service
I needed to get a prescription delivered quickly (my fault) - I had the items delivered to me in less than 18 hours - all at no cost to me. This is not my normal experience with other online pharmacies - Boots & Pharmacy2U take note.
August 19, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re thrilled to hear we could get your prescription to you so quickly and at no cost. We know how important it is to receive medication on time, and it’s great to know we could make the process stress-free for you. Your feedback means a lot to us!
Kind regards,
RXLive Patient Support Team
Fantastic company
Excellent service. Items are dispatched quickly, and they are incredibly responsive and accommodating via live chat. I was fed up with the queues at the pharmacies. Over an hours wait just to put the prescriptions in. I’m glad I took the leap and switched to this company. Saves me a lot of hassle
August 20, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re thrilled to hear that our fast dispatch and live chat support have made things easier for you. It’s great to know we could save you time and help you avoid those long pharmacy queues. We truly appreciate you choosing us and look forward to continuing to provide you with a hassle-free service!
Kind regards,
RXLive Patient Suport Team
I have been with RX for a while
I have been with RX for a while and for the most part, they have been really good. Occasionally, they have been let down by Royal Mail but that's not their fault.
After a mix-up with the regularity of one of my medications, everything has been fine and today I have received the quickest response ever which I doubt any of the local pharmacies could better!
August 19, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for sharing your experience! We’re really glad to hear you’ve been happy with RX overall, and we appreciate your understanding when delivery hiccups happen. It’s great to know everything has been running smoothly since the mix-up, and we’re especially pleased you received such a quick response today. Your feedback really means a lot!
Kind regards,
RXLive Patient Support Team
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