The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery guys were very nice and helpful. They were very efficient time-wise, and you could tell they were taking care of the cabinets while unloading from the truck and loading them into my house.
Delivery team communicated arrival time proactively and promptly. Showed up at the exact ETA. Very professional!
Experienced and helpful drivers. We live in a rural area, the truck arrived at dark and they had no problem maneuvering the truck to the right location to get unpacked.
Team came to deliver about 40 boxes of a kitchen… they were professional and didnt even complain when they found out they had to carry the boxes down a dirt driveway and up a flight of stairs… I really appreciate the help and professionalism! All with a great attitude! Thank you!
Our Kraftmaid cabinets are being held hostage because they refuse to bring them in the house. Not once but twice. This was a big order and they sent out two men who physically were not equipped to handle this type of delivery nor did they have the correct equipment, which is why they wouldn't deliver it. Now my cabinets are sitting in a warehouse somewhere while Kraftmaid tries to figure it out. RXO is, by far, the most unprofessional delivery company out there. We've had plenty of deliveries with our new build and never had this type of poor service. I called their call center, and surprise...I got the overseas call center with someone I could barely understand and she didn't seem to be interested in resolving the issue. I am beyond angry about this.

Reply from RXO
Very friendly guys. They put stuff where I asked them to in my garage within the space I alotted.
They were efficient and careful with the boxes and made sure they were placed where I wanted them.
Great communication and on time arrival.
Ordered washer and dryer from LG to be delivered by RXO. Appliances arrived at the warehouse promptly. Delivery scheduled twice and then cancelled around 8p the night before. No driver available when I called. A delivery company with no driver available...seriously! Cancelled my order with LG because after some research it can weeks to get an order delivered with multiple cancellations before it you get it. Who has time for that???

Reply from RXO
The men called me in advance to give me their ETA. They were friendly, polite and efficient. They did a great job!
We were informed of delivery several times throughout the day and it was on time. Drivers were friendly and professional.
The two guys that came were very nice and carful. It started to rain and they did what they could to keep my stuff dry while they unloaded it.
The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our list.
I am very pleased with their work. They had likely completed their delivery in less than 30 minutes
We did give them a gratuity.
It took me 3 try’s to make this review before I found how to write without the A I function suggesting and evaluating what I was typing in.

Reply from RXO
Kept up to date on delivery window. Delivery crew arrived within promised window and put the boxes in my garage as requested. Crew was polite and professional.
Delivery technicians were extremely friendly, professional, understanding, and courteous.
Jorge was very friendly and professional on the phone and in person. His team was careful and placed the boxes where we indicated. I would welcome this team back to my home anytime! Thank you.
Delivery crew was very professional and courteous. They called to let me know they were on the way and arrived within the projected span of time.
Showed up the time frame. Put boxes where we needed them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.