RXO Reviews 1,166

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 699 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, courtesy, and professionalism, highlighting their positive attitude and efficiency. Many people appreciate the careful handling of products and the effort made to place items where requested, making the delivery process smooth and stress-free. However, some customers were not happy with the customer service, citing poor communication, unhelpful responses, and a lack of resolution for issues. A few other people also felt that the delivery service was problematic, experiencing late deliveries, damaged products, or issues with installation and accountability for items.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. While some customers praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the delivery teams for being prompt,... See more

Service

Consumers find service to be ambiguous, with some praising prompt, courteous, and knowledgeable staff who... See more

Product

Clients share ambiguous opinions on product. Many customers report receiving damaged products, such as... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our... See more

Company replied

Rated 3 out of 5 stars

The movers were great but initially there was no paperwork to reconcile the delivery of each of the items. All there was was an item count and item descriptions or codes that meant nothing and were... See more

Company replied

Rated 3 out of 5 stars

Communication is good. The packaging could be better. This is the second time I have ordered from this company and each time there has been damage. The delivery guys were good.

Company replied

Rated 5 out of 5 stars

I liked that the morning of the delivery I was given updates and they arrived earlier than expected! The delivery drivers were very nice and helpful. They made sure that I checked my part numbers with... See more



Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Nice guys, good job

The delivery personnel kept me appraised of their delivery window throughout the day. They showed up on time and delivered the boxes to the garage quickly and efficiently and then they were on their way. The were courteous and friendly too.

February 20, 2026
Unprompted review
Rated 3 out of 5 stars

The delivery guys were great

The delivery guys were great. Scheduled date and time kept changing so had to wait all day. I replied to text when notified of day and company to deliver. I stated yo be sure truck goes to main entrance as gps may sent to back gate, cannot enter. Response was will let them know. Driver was not aware and went past main entry toback gate and called.

February 20, 2026
Unprompted review
RXO logo

Reply from RXO

Hello, sorry to hear this happened. Was your delivery completed or is additional help needed?

Rated 5 out of 5 stars

Don…

They did not mess around.They got my vanity in quick.They were very courteous and kind.Thank you very much

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

It's always subjective!

We just received the balance of our cabinetry due to damage to 3 pieces. This delayed the entire renovation back by 3 weeks. But the guys that delivered it were just fine.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Those guys were very nice

Those guys were very nice, fast, curious.
They seemed like they liked their job.
Also gave me a good heads up and an acute time of arrival 👌
💯💯💯👈

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy Enough!

The process was simple and straight forward. All calls and notifications were timely; the delivery was fast and professional.

February 16, 2026
Unprompted review

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