Beware of dealing with Ryan Mille
Beware of dealing with Ryan Mille, José Ventas. After multiple positive experiences buying cars there, a friend recommended them when I was looking to buy a vehicle for use in Spain. I ended up purchasing a G Wagon for around €230,000, but things took a downhill turn after payment.
Once I paid in full, communication quickly deteriorated. After repeated follow-ups, they eventually delivered the car—but on a temporary (green) license plate, assuring me that a permanent plate would be issued within three months. I was patient, but when 3, 6, 8, and eventually 12 months passed with no permanent plate in sight, I became seriously concerned. José continuously provided excuses, often blaming delays in Spain’s system, until he eventually stopped responding to my messages altogether.
To make matters worse, I later learned that the temporary plate was valid for only three months, meaning my car was essentially undrivable after that period and I can't use the car anymore. Left with no other option, I hired a lawyer. After some investigation, it was discovered that something fundamental was wrong with the car’s registration, rendering it impossible to obtain a permanent plate (though they still refuse to disclose exactly what the issue is). Despite acknowledging the issue, they’ve failed to propose a fair resolution. Their “solution” was an insult—offering to refund a fraction of the purchase price, paid out over 12 installments.
This experience has been frustrating, costly, and deeply disappointing. Ryan Mille’s refusal to take responsibility or provide a fair outcome is appalling. I would strongly caution anyone considering them for such a major purchase. I filed a lawsuit (wich takes about a year in Spain), so to be continued.
November 5, 2024
Unprompted review