From the very start, I was kept aware of what was happening with the sale of my house. I couldn't have asked for a better support. Robyn Roberts was invaluable and was always there for us. We highly recommend Ryder&Dutton for excellent communication. Thank you Robyn

If I could give 0 stars I would!
We rented 36 Hindley Street, Ashton-under-Lyne from R&D for over three years, but our experience was full of issues. Upon moving in, we discovered hidden damage, faulty fixtures, and weren’t shown where the gas meter or electric mains were, leaving us without power. After some effort, we got it working ourselves. Initially, Linda handled our concerns well, but after she left, things worsened.
The first winter exposed severe black mould, rapidly spreading behind furniture and damaging wardrobes, sofas, and our clothes. We reported it to Linda, who advised moving furniture, but no further action was taken.
Months later, as the mould worsened, I followed up and learned Linda had left, replaced by Jorgina Ashton. From then on, communication was terrible. Jorgina was unhelpful, ignored calls and emails, and promised call-backs that never came. Eventually, we found the cause of the damp: a major roof leak. Water leaked down the wall in the back bedroom, where our son slept, soaking the wall, peeling the wallpaper, and making the room uninhabitable.
In the master bedroom, we rearranged for our daughter’s arrival. Shortly after, the ceiling burst with rainwater, ruining the new cot. Each rainstorm felt like a waterfall from the ceiling. Throughout this, Jorgina ignored our calls and emails, offering no help.
We contacted Environmental Health, who confirmed the issues and ordered R&D to fix the roof. However, by then, thick black mould covered much of the house, making it hazardous. My family and I were constantly ill, and despite multiple emails asking for mould removal, our calls and emails were still ignored.
A young woman from R&D inspected the property, took photos, and promised to follow up on the mould issue, but we never heard from her again. I then escalated to branch manager Wendy Robertson, who blamed us for the mould. She claimed it was caused by our furniture placement and not opening windows in winter—unreasonable given we had a newborn.
I asked Wendy about the young inspector, but she claimed the girl had praised her own help, saying she gave advice on cleaning and airing the property. In reality, the girl barely spoke and seemed uncomfortable addressing the mould.
Wendy ended the phone call by assuring us that something would eventually be done. Unsurprisingly, nothing ever was.
Neil, a new inspector, was the first to show real concern. He thoroughly documented all issues and confirmed our furniture was moved over a foot from the walls, saying any more would be unreasonable. He acknowledged the unacceptable conditions and couldn’t understand why nothing had been done. Unfortunately, he never followed up and soon left the company.

The electrics began failing—lights flickered, and using multiple appliances tripped the fuse. Despite repeated emails to Jorgina and Wendy, we were ignored. Then, one Friday, the electricity completely went out. The mains box needed replacing. Ryder and Dutton had removed their emergency line, so when we called the head office, they told us to wait until Monday. When I complained, they hung up on me.
We went to social media, and the response was huge. Many people shared their own bad experiences with Ryder and Dutton. By Saturday morning, Wendy called, suddenly eager to fix the electrics. The issue was resolved, but only after we went public.
A few months later, we contacted Jorgina again about the mould. Her response? The same excuse: “Move your furniture further.” We reminded her that Neil had already confirmed it was far enough. She then claimed it was because we didn’t shut the kitchen or bathroom doors. It was clear she didn’t care.
The bottom floor was open-plan, so there was no kitchen door. The bathroom had a poorly installed sliding door with a big gap, no handle, and couldn’t stay shut. We raised this issue multiple times, but nothing was done.
We gave notice and left, only to have R&D try to withhold part of our deposit for a “damaged hob.” When we asked for proof or details, they ignored us. We had to involve the deposit scheme and dispute it. It felt like an endless nightmare. I’d never recommend renting from them and I wouldn't ever consider them for buying a property due to our experience

I recently bought a house through Ryder and Dutton. Geraldine was great, she kept me up to date every step of the way. The purchase went very smoothly. I would highly recommend them.

Kept informed, quick response to any queries, would recommend

Super company always updating you along the way and keeping you informed.Big up to Geraldine and Zoe at the Ashton under lyne branch who are superb 🤗

Not a bad experience with a Ryder and Dutton- the property took a very long time to sell but the staff were helpful when and prompt when communicating. I mainly dealt Geraldine and Zoe throughout the sale.

Geraldine,our purchase manager was very kind and friendly,she was patient enough to answer even my silly questions.she was very approachable and helpful throughout the process.

Geraldine​​​​ Marsden, she is the real supporting person to complete my dream excellent

Geraldine Marsden was so professional and very helpful with are recent purchase , even when are own move manager was quite useless from are estate agent Geraldine got to the bottom of any holdups or queries we had.Amber Royal who did the viewings was also very informative and very professional too, if I was to sell my property in the future I would definitely choose Ryder& Dutton Ashton & not the estate agent I'd chosen , Thankyou Cindy & Anthony @ the Cottage.

Recently sold our deceased father's house and would like to thank Geraldine Marsden for all her help throughout the process. Geraldine kept us up to date and always responded to any queries we had and tried her best to find out any information we asked of her. Amber Royale was also very helpful informing us of viewings that were taking place and letting us have the feedback post viewings. We are very grateful for their help in n getting the sale over the line!

Lovely people to deal with keep you upto date with what’s happening and understanding of problems that arise. Zoe and Geraldine at Ashton under lyne bridge are excellent 👌

I recently bought a house through Ryder & Dutton and my move manager was Geraldine Marsden. Moving house is a long process and little, thoughtful things can make the difference. Geraldine did all of those, for example, weekly updates of progress and very quick replies to emails. Geraldine also understood what I was thinking and acted accordingly.
Additionally, the whole Ryder & Dutton team were easy to work with, from beginning to end. I had a very positive experience.

The staff at Ashton Ryder&Dutton are very welcoming and helpful, many thanks to Geraldine Marsden for the support she provided when things were not going to well and helping us through a stressful time.

an understanding of our situation, being living far away,they went the extra mile to help us.

Many thanks to Geraldine Marsden

Great customer service very professional helpful very good at communication between two party problem solving

Geraldine was proactive and supportive through the whole move process. Update emails were regular and her response to emails were prompt and useful. Highly recommended

Geraldine Marsden was great from start to finish she would respond to my queries almost immediately and chased up solicitors when required which definitely helped push the sale through faster! Thank you for your help in purchasing our first home!

Just wanted to say a big thankyou to Geraldine Marsden and the rest of the girls. Geraldine you were with us every step of the way we couldn't of asked for more. The exchange of contracts happened a lot sooner than we expected! Once again THANKYOU.
Diane, Michael and Deborah
Although for us it was sad for us to let go of the house we wish only happiness for the new tenants.

Amber and Alice were both amazing and have been so helpful. Selling a property was a completely new experience to me and I didn’t really know what it involved or what I was doing.
Both were super friendly, approachable and informative along with being so helpful. I have probably emailed far too much during the process as I was a little anxious about the whole process.
Even when one buyer pulled out they worked so hard to find another one and push it through for me.
If you are a newbie to selling or buying or you want people that actually care about your circumstances and you want your worries to be listened to and understood then this estate agents is perfect.

They are so personal with communication and make you feel like you are their only customer in that moment.

I first had the house valued with another estate agents and I went with Ryder and Dutton because they seemed so much more caring and professional. I am so glad I made that decision.

Amazing company, amazing people and such a thoughtful and positive experience all round.