Rydeu Reviews 156

Really amazing service. Thank you

Booked in April for a transfer from Rome Airport to Civitavecchia port in June. Paid deposit for agreed price, got cancelled a few days before my booking, they reckon they gave me a wrong price. Reading other reviews looks like it saved me a load of grief.

Don't book with them if you're landing in Alicante they might send you Omar. Omar is the worst taxi driver I have ever had a misfortune to meet. He was late more than 30 minutes to pick is up from the airport even though the plane landed at 21.10 and I booked the taxi for 22.00 just to give some time for the customs and luggage claim. Omar arrived at 22.35. He was so rude because I told him that he was late, he started yelling at me, refusing to put our luggage into the vehicle, asking to be paid at the beginning of our ride. I seriously wanted to punch him in the face as I was a bigger and stronger between us. The situation was a lot worse than it may seem when I'm describing it here. I hope Omar loses his job as such people should not be working with clients.

Be careful from driving or providing services or booking with these indian crooks who try to avoid paying drivers and always need to be reminded about what they owe for completed rides. Please keep far away from them . They owe money and they do not pay despite many reminders. They also cancel rides under 24 hrs and then refuse to pay . Do not use them as a traveller or if you are a transfer cie !

I booked a private cab from Málaga airport and was sent details of who my driver would be, car registration etc.
This was not the driver or car that turned up but it worked out ok, apart from him being on his phone (hands free) during virtually the whole journey, even on the motorway.

Great transfer services. Drivers on time and kind an helpful. Great communication between company and drivers.

The driver was excellent. Thanks

Shocking experience.
Booked return trip from Tromso airport to the city.
Driver did not wait for us to collect the luggage when we landed, he just left and sent a message for us to get a taxi. Asked for a refund and got no reply.
On return pickup. Only sent 1 car to pick up 7 people with 7 cases. No communication from ignorant driver. Driver said another car would pick up the rest of the party after asking him several times. The car never arrived, I don't think there was ever one and the driver ended up going back to pick them up. Terrible service, unreliable, ignorant lying driver. Only thing I would rate is the condition of the car.

One word to describe my/ our experience with Rydeu’s transfer services— TERRIBLE!!! I have never had any problems with other transportation services before, but in the case of Rydeu, 3 out 4 times we had your services, things just didn’t go well, or shall I say, we simply had a horrendous experience every time. 1st, we were forced or short of, held up, until we paid / gave an extra tip of €80. It is really not about the money, because we give tips anyway to those deserving. But this guy who fetched us from Copenhagen airport to/from city hotel didn’t help us at all with our luggages, wasn’t even nice or anything, just ask us/ insisted for additional money for a measly 7 minutes extra waiting time for him. Then when we’re in Tromso Norway, we had two more harrowing and stressful experiences with your transport service. Back and forth from Tromso Airport to our city hotel, we were made to wait for more than an hour for our driver service. That’s crazy, considering the amount of stress and anxiety, these delays caused us, we almost didn’t make it to our flight on the 18th, because of your absurd and unprofessional driver. To think, the purpose of booking these transport services, is more for a stress free, convenient experience; the opposite just happened, all because of Rydeu’s poor service and management.

Very prompt service and response from the transfer team… somehow had mistaken my pickup time … but on contacting them on GetYourGuide & WhatsApp, everything was resolved and service was so smooth… Thanks so much

Our booked airport ride turned up 30 minutes late. Poor communication so we couldn’t manage the situation. Over priced and unreliable

Our ride to the airport was 30 minutes late. I called the number that was listed- and that was the dispatch informing me that the driver will be arriving in 5-10 minutes, which did not happen. I called again, same person stating that driver was on his way. When no driver arrived after 25 minutes, I called the same number, and no answer, dialed a few times, and still no answer. Finally the driver calls, saying that he was on his way, and that he went to the wrong hotel. Clearly all information first pickup has been entered when the transportation was purchased. I had no contact information on the driver, which would have made it easier to find out what time he was coming. I had used this site for 2 previous trips, and they were both seamless, but this one in Frankfurt was not.

I am happy to say that the driver was so professional and very friendly! It felt very good because the whole time the comunication was so pleasant. I did not only met a driver but a lovely person.

Wouldn’t recommend - driver was rude,using his phone most of the journey whilst driving & charged us £23 extra because he collected us from the wrong area which was only across the road

I've sent a complaint regarding a trip where the driver did not show up for a ride that I have paid in full in advance and I never got a reply from the company. I want my payment refunded

Would give no stars if I could!
Absolutely bunch of scammers this company.
Paid deposit for family group pick up, driver and company confirmed booking, arrived in turkey for 1st time (never been before ) no information as where to meet driver called and text him, no answer, called company number comes up as a scam?
We was left stranded for a hour and a half with a 1 year old at 5am disgusting.
We eventually had to pay for 2 expensive taxis and our resort was 1 hour and a half away.
We had booked a return with this company aswell so will have to pay for taxis again!
This company and drivers should be ashamed of them selfs.
Currently trying to get a refund, but they not responding once again!!!!.
Currently here in Turkey and don't think I will be returning anytime soon 😞 worse time ever.

Easy and comfortable. Very pleasant drive and kind driver. We recommend

Had a several transfer minibuses arranged by Rydeu during ERS congress in Vienna for our client´s meetings. The quality of service and prompt response to our request had been amazing. Great communication with drivers, make our meetings sucessfull.

Driver arrived almost one hour later than the agreed time. It was very hard to communicate with the help center. It was hard to find the driver.

Excellent service. Very kind the driver.