While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was very simple to book through the app. Communication from the driver was excellent on the day prior to the booked journey. My driver arrived a few minutes early at the agreed meeting point. The... See more

Rated 1 out of 5 stars

Very bad. Despite prepayment, the driver asked for a higher price. The driver wasn't waiting for us at the airport. We had to call several times. Very poor English. Dangerous driving. Old car. I don't... See more

Rated 1 out of 5 stars

Awful experience, don’t use these people. While we actually got taxis for both journeys, Rydeu comms. are hopeless. Booked taxi to accommodation which was in pedestrianised zone. Needed info on p... See more

Rated 1 out of 5 stars

In Rotterdam the driver arranged with Rydeau did not show up and had to call customer support to send another driver. My brother already paid the amount in full and did not get a refund. I gave Rydea... See more

Company details

  1. Shipping Company

Written by the company

Global private transfer service


Contact info

3.3

Average

TrustScore 3.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

Very good service from driver Max. Easy ordering process.

April 3, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Extremely happy

My experience was very good. Easy to book, extremely good communication options with the organisation. Very friendly and helpful staff all round. I would happily recommend this company and will definitely use them again

March 24, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

A very polite Chauffeur contacted me…

A very polite Chauffeur contacted me the day before my trip to ensure that everything was in order and we agreed a meeting place, he arrived on time and he was extremely friendly and dropped me at my address which was a little way from the agreed dropping off point, which was greatly appreciated. I have no hesitation in recommending this company.

March 25, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

A good experience from start to finish

A good experience from start to finish, took the hassle out of a late flight, highly recommended

March 13, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Excellent service all round. Cannot fault anything

Our driver was called Tiziano and we could not fault him. On arrival at Treviso Airport , Venice he messaged us as we were walking to arrivals. He said he was waiting for us with a sign with our name on and he was. He was polite , friendly and professional. His car was spotlessly clean and he opened and closed our doors for us as well as putting our luggage into his boot. On arrival at our hotel , he again opened our doors for us and got our luggage out of the boot. He then double checked our return date and time before he left.
Tiziano arrived at our hotel to pick us up in good time , again the car was spotless and he was professional , friendly and was smartly dressed, he obviously takes great pride in his job and this is evident.
On the way to the airport he was asking us about our holiday and pointing out local points of interest.
We have had less than good experiences with airport transfers before and hadn’t heard of this company but thought we would hive them a go . We are glad that we did , it was really easy to book, a good price and excellent communication and service . Graci Tiziano and Rydeu !!

March 11, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Great driver

Loic was kind, fun, and endlessly helpful. Great experience.

March 13, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Great service and very prompt

March 14, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Very easy to book on line

Very easy to book on line, communication with company and driver very easy. Turned up at requested time and arrived at our destination on time. Would thoroughly recommend.

March 6, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 1 out of 5 stars

False publicity

False publicity. They claim in their publicity that the taxi service provided by them (UBER) from the airport to the city center is cheaper than a regular taxi and that is not true! Local taxi is way cheaper than UBER. They are obviously seeking a percentage here.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great service for an excellent price

Easy to book, easy to reach via whatsapp and e-mail, taxi was right on time, friendly driver. Long story short; great service for an excellent price.

March 2, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 2 out of 5 stars

Insufficient vehicle and not what was ordered

I had booked an Mini Van Opel Vivano or similar to take 5 adults plus 4 suitcases to Tromso airport from the town, only 10 minutes ride, however on the day, albeit on time a driver turned up in a Tesla saloon. The back 2 seats were not suitable for adults and they had to bend down whilst seated. Not a good scenario, although just as well it was only a short journey and one of the back doors wouldn’t open. At the cost of £82 for this short journey I expected the correct vehicle to arrive. The driver was polite and courteous, but I would probably would look elsewhere next time.

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

A special thanks to Hratch, God bless you. Excellent service and attention, all the best! Would highly recommend. Punctual, friendly and very human

February 7, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Thankyou for sharing your experience with us!

Rated 2 out of 5 stars

Double charged

I pre-paid all the transportations, many of them, and charges went through on my credit card. Drivers from Viggo still demanded payment from customers so have been double charged and Rydeu have not yet handled my complain.
Drivers were very friendly though and gave good service.

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

We made sure we were aligned and agreed…

We made sure we were aligned and agreed for a common meeting point at the place, he was punctual and polite, he even recommended a place we wanted to visit to make it more clearer for us.Transfer from Bergamo airport to Milan. Everything is perfect and on time! Great driver, convenient transport and great communication! I highly recommend it.

Our driver arrived on time, had a nice talk while driving, had a safe journey, We got to know about the company and Reasonably priced service.•When we arrived at the airport the driver was waiting for us .Very helpful even for our trip back to the airport just in time. The whole experience with them was great, I will use it again.

January 22, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Thankyou for you're positive outlook and support.
Hope to see you again soon!

Rated 5 out of 5 stars

I booked my holiday home pick up from London To Manchester

I booked my holiday home pick up from the airport. Everything was going perfectly. Our driver was very friendly and helpful. We were able to contact him personally and he also arranged our return trip to the airport.would love to go again,Excellent service, polite drivers, beautiful clean luxury cars. High class tracking from the beginning to the end of the trip! I recommend Rydeu to everyone!

January 15, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

We love hearing feedback from our customers. Thank you Asit for taking time to share your experience! Hope to see you again soon.

Rated 2 out of 5 stars

Driver failed to turned up

There was one incident in Tromso where no van turned up to pick us at the airport and ended up we have to called several times and wait until they send two taxi for us. Reported the case but no response even though the operator said will investigate. Request for partial refund but was ignored.

December 11, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look