Flight Network Reviews 120

Terrible. They literally refused to issue a refund even after American Airlines sent it to them on my behalf. Claimed, no refund was received, although AA sent it evidenced by proof on their website, reference number and flight number. Do NOT use this company.

Horrible! They confirm me than air transat refund me but for more than months they didn’t give me my refund! The customer service more than horrible! You can’t understand any word from guys working there because of the accent and the noise… they are not helpful at all .. you ask them something the answer you something else.. liars every week the tell you a story! Never again in my lofe i will buy again with them! And i advise so

I had no idea this wasn't a Scandinavian Airline site until I booked the ticket. I cancelled immediately, but I still lost $90, $45/ticket.

FlightNetwork are awful!! I would never use them again. They took my money, failed to deliver the service, and are refusing to refund my money. They now say the case is closed despite having not refunded me and refuse to engage at all. They've been trying to get out of refunding me for 8 month now. Be very cautious about using FlightNetwork, you could lose your money!

I bought a flexible ticket, and pay 120 eur to make changes in the future. When I requested to change the date from February 3rd to any day in November, they told me that I must pay 180 euros. But the worst of all is that when i bought it states that it was possible to change the date through the flight network website, but when you navigate through the website they ask you to speak to customer service. And obviously you can't see which days have no penalty, only them. This is a theft, it is not a transparent business model, as the client does not see the calendar, and they can tell you the price they want.

Scammers beware! Another filthy company charging for extra services and not providing! Later stating its non refundable! Why to offer service and not delivering check in. When asked for refund first was told refund will be issued later was told that is non refundable. I dont care what reasons if cannot procide servoxw and gor paid must issue refund.
Order 1107-455-353

Issue 45aed refund or will never order again! They will not refund 10€ but loose customer. This tells everything about company! Scammers

TRAVELER BEWARE!!! In Short; Flight Network is a high price scamming travel agency! Even though I purchased a full Flexible airfare, they would not help with flight changes and/or cancellation, but passed the buck to the Airline in which the airline informed me that I had to work with Flight Network since I purchased my ticket through them. Lost everything! Advice: Book directly with the airlines. Rating: F-F-F-

Literally, worst customer experience ever.
Had to cancel tickets due to medical situation, and they are just refusing to provide me any refund status for a month now (even though I contacted the airline myself and they provided reply within hours).
I will never fall for this scam again, suggest you to avoid this service provider by any means.

Somehow I ended up on their website, mainly because their logo and colors resemble those of the airline I booked (SAS) and didn't notice/didnt pay attention, which I should have. Avoid them at all costs! I would go as far as to call them scammers. No other description possible. Booked a flexibel ticket (an option for which you pay a lot). If you want to change the flight, you then have to only pay the price difference they say, no extra charges. Then wanted to change the date. Had to pay 60,-. Didnt match the price differences that I saw online, but ok. They called me bck an hour later. Smthng went wrong and I had to pay another 70. I said no. They said i should try next day. i did. Had to pay 140 extra. Mind you, I had paid 190 incl luggage , so that would add up to 330 and I could now book the flight directly for 113 including luggage. So if anything I should have gotten a refund because of the price difference. I wasnt going to pay them anything anymore ofcourse so I had to book a new ticket directly through the airline.

Worst ever customer service and it was all their fault as well. They changed the name on the booking from the one that I entered and it became invalidated by the airline for not matching the passport. No resolution whatsoever from their end and I had to rebook the flight directly with the airline. The refund will be coming through the airline and not them as well. Stay away from this company they do not even fix their own mistakes. I'd give them less than 1 star if I could.

I booked a flight through FlightNetwork and cancelled it the very next day. I was clearly informed—in writing by email—that my booking was cancelled and that I would receive a refund excluding a $59 per person service fee, along with a defined processing timeline.

After this confirmation, I later received a phone call stating that the airline had rejected the refund and that I would not receive it. This was never communicated earlier and no written proof of rejection was provided despite requests. The refund story kept changing depending on the agent, and important details were shared only verbally. If airline approval was uncertain, it should have been disclosed before confirming a refund amount and charging fees. Very disappointing experience—be cautious if you may need to cancel.

Like others have said, flight network is a total scam! I was doing my booking through Aircanada and somehow ended up on their page without noticing anything different, their page mimimicking Aircanada's. They use the same terms for their pricing options (Standard, Flex, etc.) without offering the same benefits. Still not knowing I wasn't on AC's page, I chose Flex which was supposed to allow me to choose my seats without costs and it did let me do that. I finished my reservation anyhow and called AC the following morning (less than 24 hrs after booking) to get an explanation. They told me I had booked through an agent and that I had chosen the standard fair and urged me to call them back to cancel my ticket. Which I did, but although it had been less than 24 hrs since my reservation, they retained 59$. I'm hoping the rest of the reembursment goes well. Only positive thing I can say is that I found there phone number and could talk with an agent quite rapidly. The phone number didn't say were I was calling though and I'm hoping it was within Canada. While you're making a reservation, make sure you are on where you want to be by verifying the address bar throughout the process.

Flight Network is from TERRIBLE company based in Sweden as Svenska Resa Gruppen....beware they clain they are legitimate but purchasing a ticket from them that never is made and then keeping your money making you wait 72 hours, it should be reported to the consumer office to shut them down. I am still waiting for my refund without getting a lfight ticket.

I purchased an airline ticket through them for a res with Allegiant Air. This was for my 96 yo mother with dementia and thus I had to make quite a few adjustments on both ends of the flight to accomodate her. Come the day of the flight and I go to check her in, see that the flight was canceled! I called Allegiant, they told me that FlightNetwork refused to pay them for this res and thus they canceled my res. I had to book directly with Allegiant using a different ccard and thus paying TWICE. I called FlightNetwork, got shuffled to two different representatives only to be told they would "look into it." I demanded a refund. I then went to my ccard company and filed a dispute to get my funds returned to my acct from FlightNetwork. Never use them!

When booking, they did not inform me that a $44 service fee would be charged if I canceled the flight within 24 hours. The cancellation process only displayed the amount at that time. This practice is completely unfair. It feels like they are running the scam. I mean $44 dollars is more than travel insurance. This company should be heavily penalised for looting the customer. DO NOT USE their platform.

If I have a way not to leave any star, I would do just that. These guys have proven to be all they have been called out to be by so many reviewers but, my own case will not just end on this review because I will be taking it up.
Missed my flight on Dec 8, because they were incompetent to sort out my booking issues which I had call them on Saturday Dec 6 prior to my trip to fix and was told they have escalated it but stated that they were seeing my infant at their own end.

So, the issues started when I called two airlines to request for special services (bassinet) for my infant but was told they were not seeing my infant on my ticket, hence, their inability to get me a bassinet.

Getting to the airpoirt on Monday Dec 8, and quite on time, I could not check in because they did not find my baby on my booking. So, the airline advised that I call these guys. My fligfht was for 14:20hrs. I called at about past 12pm and reported the issue0 and was told to wait at the airport, that they will sort it out and will call me to notify me.
I was waiting and hoping for a call back to resolve the issues and before you knew it, the counter closed at 13:20hrs. I was unable to check in. So, I missed my flight.
I started calling them like I was going to die and requested to speak to a supervisor; but guess what, I only realised that you cannot really get hold of the major decision makers like a supervisor. Their customer service team told me they have requested for a call back from a supervisor and I will be called in 24hrs.
I started calling these guys every hour and two begging to speak to a supervisor but got told for over 15 times I called them that the case has been escalated but not assigned yet. This is now over 48 hours and no one has reached out to address this issue. Well, the last rep i spoke with told me that my case was on priority queue with a supervisor on another team. I begged him to talk to his own supervisor to help me but was deceived like his other colleagues to end the call and I will be call back shortly in few minutes. Its now over 12 hrs since I ended that call and yet, no contact from them yet.
I also explained to them that I have a medical appointment at my home country on Friday Dec 12, just so they know I really do not have much time left, but, of course, it does not concern them.

It is an scam website
It shows the ticket price for $3000 once I entered the master card detail, it changed the price to $12,500 and asked for approval.
It is a scam

My experience with FlightNetwork has been extremely frustrating and has raised serious concerns about their transparency and business practices.

I requested a cancellation on June 11, and the agent clearly confirmed that I was eligible for a full refund, with an additional $150 cancellation penalty fee, which I paid immediately after receiving their written confirmation. Despite this, FlightNetwork later claimed my cancellation was never confirmed and even invented a second “cancellation date” that never happened. They also insisted they “never charge cancellation fees,” even though I have written proof from their own agent confirming it.

Another major red flag: a company called LookMyFlight somehow had full access to my booking, cancellation details, and even the bank dispute information. FlightNetwork now claims they have “no connection” with them, but LookMyFlight emailed me about my cancellation on the same day and issued the receipt for the $150 fee. This is extremely concerning and completely unacceptable for a travel agency handling customer information.

For months I have received contradictory information, denials, and shifting explanations. My booking disappeared from their app immediately after June 11, and multiple agents told me my refund was being processed — yet nothing was ever returned. Their customer service is inconsistent, confusing, and in my case deeply misleading.

I am now pursuing this matter through formal dispute channels because FlightNetwork has failed to honor the refund they promised and confirmed in writing. Based on my experience — and after seeing many other similar complaints online — I strongly recommend booking directly with airlines and avoiding this company entirely.

Somehow when I Google searched allegiant airlines this company populated as the first result. I clicked it out of muscle memory and when I completed the purchase I saw what I had done. I went to Google because Google flights was showing another 3rd party to book through, and I always book direct. I'm glad that I tried to reverse this purchase within 10 minutes after buying. This is because when I went to ask for a refund via the chat, Richard at flight network, told me to just go to allegiant and cancel the order. I did so, I screen shot his instructions and the cancelation from allegiant and waited 10 business days. After 10 business days I never got a refund from allegiant, even now after 18 business days I have yet to get it. Fortunately, Chase reversed their charge. First, their charge is $5 more than my booking. Second, the refund that allegiant said I'd get would have been for the $5 less amount. However, I'm pretty sure that when I went to allegiant to refund my money, it just went back to flight network since they booked it on my behalf. They were probably hoping that I wouldn't verify the funds not returned and then they would pocket that refund. If you do what I accidentally did, abort mission quickly and don't even think to follow through with them. Such a scam company