I have done many transactions w Saatchi over the years. They have all been seamless and flawless. This one (+ a purchase of a companion piece) was a bit more nuanced. There were issues, includin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a painting through Saatchi Art and overall I'm happy with the purchase. The packaging was amazing — the artist secured it really well, so it arrived in perfect condition. It took about... See more
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I received the painting I bought within a few days. It was well packed in a crate. There were no extra custom charges; I paid the discounted purchase price only. I have only had positive experienc... See more
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We have worked with Saatchi Art for 3 months now..from May 2026 - Aug 2026. We have been buying original paintings from the US and abroad. We looked into other online art sites, but we landed on S... See more
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Company details
- Art Gallery
- Art Supply Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Online Marketplace
About Saatchi Art
Written by the company
At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.
Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.
14-Day Money Back Guarantee
Saatchi Art is committed to ensuring the 100% satisfaction of our art collectors
Once you’ve received an original artwork, you have fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.
Contact info
United States
- 888-908-3886
- support@saatchiart.com
- saatchiart.com
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
This is the third or fourth piece of art I've bought through Saatchi. I love the ease of finding pieces that I love, being able to see pricing and make offers, and the smooth transactions. Each piece has shipped promptly with excellent packaging. The quality of the pieces is very good. For someone who wants availability to original art without traveling, Saatchi is a good option.
June 9, 2026
Reply from Saatchi Art
Thank you for your continued support! We're honored to have helped you find several pieces you love. It's wonderful to hear that you've enjoyed the artwork selection, offer process, smooth transactions, and reliable shipping experience. We truly appreciate your kind words and are grateful to be part of your art-collecting journey. If you'd like to share photos of your pieces installed in your space, we'd love to see them, feel free to send them to social@saatchiart.com. Thank you again!
Shopping was easy
Shopping was easy, after purchase received updates about stages of deliver and parcels arrived promptly.
June 9, 2026
Reply from Saatchi Art
Thank you for your review! We're glad to hear that your experience was smooth and that you found our delivery updates helpful.
We appreciate your support of our artist community. Enjoy your new piece!
Poor Service, Additional Costs
My experience was extremely disappointing. At the time of purchase, I paid both for the artwork and the customs charges, based on Saatchi Art's representations that no further customs costs would be payable. However, when the shipment arrived, it was held by customs due to an incorrect customs declaration submitted by the shipper. The declared value did not match the purchase information, resulting in customs penalties, additional charges, and significant delays.
I contacted Saatchi Art to resolve. Not only was it extremely difficult to get hold of anyone, but when I did, I was told that I would have to pay the additional charges myself, that is further customs and penalties for a misdeclaration made either on their end or their shipping partners. There was no meaningful assistance, accountability, or attempt to rectify the situation.
The quality of the photographic prints was shockingly poor, they looked more like low-quality photocopies than professionally produced photographic prints.
June 12, 2026
Unprompted review
Reply from Saatchi Art
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. This is not the service we aim to provide, and we are particularly concerned to hear about the quality issues you described. We understand how frustrating delays and customs-related issues can be. A member of our team will be in touch to further assist.
Excellent Experience
My art purchase arrived securely via courier with a signature required. The art was well packaged and arrived in perfect condition. The painting represented on the website is accurate and I’m very happy with it.
June 9, 2026
Reply from Saatchi Art
Thank you for the review! We’re so happy that you’re pleased with the piece and had a good overall experience. If you’re open to it, we’d love to see photos of the artwork in its space. Feel free to share them with us at social@saatchiart.com
Thank you again and enjoy!
Lovely company
The art is exactly as described the ordering process was easy. I was kept informed along the way. Perfect experience buying art.
June 1, 2026
Reply from Saatchi Art
Thank you for sharing! We're so happy to hear the artwork met your expectations and that you had a good purchase experience.
If you're open to it, we'd love to see photos of the artwork in its space. Feel free to share them with us at social@saatchiart.com
Large selection of artwork
Large selection of artwork, with varied price ranges. Shipping is generally fast (depending on customs) and communication is good.
June 8, 2026
Reply from Saatchi Art
We're glad to hear you appreciate the selection of artwork and price range, and that shipping and communication have met expectations. Thank you for sharing your experience and supporting our artist community!
Reply from Saatchi Art
Thank you for your feedback. We're so glad to hear that you've had a good experience. We appreciate your support and hope your artwork brings you joy for years to come!
Well curated collections with a smooth…
Well curated collections with a smooth buying experience.
My art was extremely well-packed and promptly delivered.
June 8, 2026
Reply from Saatchi Art
Thank you for your review! We're happy to hear that you enjoyed the buying experience and that your artwork arrived promptly and in excellent condition.
If you're open to it, we'd love to see photos of your artwork in its new home. Feel free to share them with us at social@saatchiart.com
Customs drama
Customs drama
Piece doesn't state where it is being shipped from and Saatchi offers no assistance with customs or documentation, even though you pay the import duties and taxes upfront
June 8, 2026
Reply from Saatchi Art
Thank you for your feedback. We are sorry for the frustration. In some cases, collectors may need to work directly with their local customs office during the import process. Our team is actively monitoring the situation and will remain in touch directly to provide further assistance.
There is a large choice of paintings…
There is a large choice of paintings meaning I can find ones that speak to me after long searching; the communications are good, and the DHL delivery went smoothly
June 4, 2026
Reply from Saatchi Art
We're so pleased to hear that you found artwork that truly spoke to you. It's also wonderful to know that our communication met your expectations and that your delivery experience with DHL went smoothly. Thank you for the review and supporting our artist community!
Reply from Saatchi Art
Thank you for your review! We're delighted to hear that you are pleased with the quality of your artwork. Enjoy!
Framing not acceptable
Framing not acceptable. Cheap spring clips to hold painting in frame fell out immediately.
Otherwise, painting is quite nice, as expected.
Packing excellent, if a bit excessive.
jim
June 3, 2026
Reply from Saatchi Art
Thank you for your feedback. We’re glad to hear you’re pleased with the painting itself, but sorry to hear about the issue with the frame.
A member of our team will be in touch to assist.
Avoid Ordering Prints
I ordered $700 worth of prints and they were incredibly poor quality- pixelated, dull, crumpled. If I had taken screenshots and printed at FedEx I could’ve achieved a better outcome. Would not advise anyone considering prints to use this service.
June 4, 2026
Reply from Saatchi Art
We're very sorry to hear this, and thank you for letting us know. This is certainly not the standard we aim to provide, and we understand how disappointing this must be, especially given the investment you made. Someone from our support team will be reaching out to you directly to assist.
Saatchi Art is a great place to buy Quality Art
This is a solid, trustworthy company that provides a straightforward well-organized approach for purchasing quality art.
The site is easy to navigate, provides a great selection and good overview. One has the ability to easily save multiple possible purchases.
We have purchased a number of pieces from them and every time it's been a flawless transaction. If a need arises their responses are quick and helpful.
June 4, 2026
Reply from Saatchi Art
Thank you so much! We're honored to have earned your trust and are delighted to hear that you've had consistently positive experiences with us. Making it easy to discover, save, and purchase artwork is something we work hard to achieve, so it's wonderful to know that our platform and selection have served you well.
We're especially grateful for your continued support and pleased that our team has been able to provide helpful assistance whenever needed. Thank you for being a valued member of the Saatchi Art community, and we look forward to helping you discover many more pieces you love.
The entire process was excellent!
The entire process, from start to finish, was a wonderful experience. Beginning with the on-line photos of the sculptures I selected, to the delivery of my new acquistions, I could not have been happier.
Although each work selected was created in another country, all 3 works arrived in a timely fashion with each looking exactly as it had appeared on line. But another significant factor is that Saatchi apologetically informed me that one of my sculpture purchases would require an additional import fee and further informed me that once I paid it, Saatchi would reimburse me for that added charge.
True to the company's word--and without my having to request one--Saatchi issued me the refund as soon as I received that particular sculpture. So between offering excellent works of art and providing outstanding customer service, I couldn't have asked for a better experience!
May 27, 2026
Reply from Saatchi Art
Thank you for taking the time to share such a thoughtful review!
We're so happy to hear that your experience was a positive one from start to finish. It's wonderful to know that the sculptures arrived safely, in a timely manner, and matched your expectations based on the online images.
We also appreciate your kind words about our support team. While international shipments can occasionally involve unexpected customs or import-related fees, we always strive to communicate proactively and follow through on our commitments. We're pleased that this was reflected in your experience.
Thank you again! We appreciate your support and hope you enjoy your new sculptures for many years to come.
Reply from Saatchi Art
We're so pleased to hear that your artwork arrived quickly and matched your expectations. We strive to ensure that the pieces collectors receive are represented as accurately as possible online, so it's wonderful to know you were happy with both the artwork and the delivery experience.
Nothing left to be desired
Overwhelming selection on a clean website, fool-proof ordering and payment process, even assistance offered. Nothing left to be desired!
May 29, 2026
Reply from Saatchi Art
We're delighted to hear that you had such a positive experience, from browsing our collection to completing your purchase. We work hard to make discovering and collecting art as seamless and enjoyable as possible, so it's great to know our website, ordering process, and the support from our team met your expectations.
We truly appreciate your support and hope you enjoy your artwork for years to come!
Reply from Saatchi Art
Thank you for the review! We’re so glad to hear you love your artwork and had a good experience.
If you’re open to it, we’d love to see your artwork installed, feel free to share photos with us at social@saatchiart.com!
Unique art and prompt careful shipping
May 29, 2026
Reply from Saatchi Art
We are so glad to hear you had a good experience. Thank you for supporting our artist community and enjoy your new artwork!
Poor communication
Poor communication, delayed shipping, inaccurate dimensions of the work. Once the painting finally arrived it was nice and as pictured aside from being smaller than originally stated. I've had similar instances with Saatchi before. Fun place to look, some nice art, but beware. Saatchi does say they will make things right, but nice if they did that in the first place.
May 23, 2026
Reply from Saatchi Art
Thank you for your feedback. We’re glad to hear the piece itself met your overall expectations once it arrived, but we understand how frustrating this must have been, and it’s not the level of service we aim to provide. We take concerns like this seriously, and a member of our team will be in touch to assist.
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