SAB Supply Reviews 

377
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently mention that the equipment is well-maintained, highly reliable, and offered at very competitive prices compared to others. People are also very pleased with the staff, describing them as friendly, professional, and always ready to help with orders. Some reviewers were not happy with the delivery scheduling and the lack of communication regarding arrival and collection times. Consumers pointed out occasional missed delivery dates and delays during collection that led to frustration and inconveniences. A few buyers experienced issues with unexpected scheduling changes that impacted their planned work schedule and overall site efficiency.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. While many... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff alongside reliable and... See more

Staff

People report positive experiences with staff, highlighting their helpful, prompt, and friendly approach.... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very competitive and... See more

Product

Reviewers mention positive feedback about product quality and reliability. Consumers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheapest I seen online, I arrange a date that was convenient to me and they delivered 9am that day. It was easy to assemble (after watching a youtube video), unfortunately the guy that dropped it of... See more

Rated 5 out of 5 stars

Product pricing was competitive, delivery was on time and driver very helpful and friendly. The scaffold was good quality and in good condition.

Rated 5 out of 5 stars

Delivery was on time. The product hired as described. Collection on time. No issues very satisfied with the experience.

Rated 5 out of 5 stars

Wonderful experience very competitive prices. 2 platform tower assembled by my self. Light ish kit, strong with the braces.


Company details

  1. Plant and Machinery Hire
  2. Building Equipment Hire Service

Written by the company

SAB Supply was founded in 2011 are a national access, tool and plant hire company specialising in primarily scaffold tower hire. Using an extensive network of suppliers, we can deliver a range of hire equipment throughout the UK next day at unbeatable prices. Our staff have years of experience in the hire industry, allowing them to advice and understand exactly what each customer requires job to job.


Contact info

4.0

Great

TrustScore 4 out of 5

377 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(377)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never a problem when hiring scaffold…

Never a problem when hiring scaffold towers. Always delivered and collected when suits me and they always call the day before collection to ask if it needs collected on stated day or whether I need it longer. Great service and never use anyone else

January 6, 2026
Rated 5 out of 5 stars

SAB does what it says on the box

SAB’s ordering and booking service was fast easy and efficient. I booked on Friday afternoon and the tower arrived on time from a local hire company on Monday morning and the tower was picked up promptly at the end of the hire.

SAB are fast, friendly and easy to deal with. Much easier than getting directly involved with local hire companies in person.

Very happy to rate at 5 stars, would recommend and would not hesitate to use again when I next need a tower.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value and service

Excellent value and service. Quality product delivered on time and collected promptly when I’d finished the job. The price I paid was considerably less than the identical MiTower from other local companies.

December 8, 2025
Rated 2 out of 5 stars

Not Great

While the initial order and delivery were really smooth and pain-free, the collection of the scaffold tower was anything but!

I paid for a weeks hire and then needed to extend for another week, which I paid full price for. The arranged collection date was 13th November so I booked time off work. I had a call the night before to confirm the collection, but nobody came.

I called SAB and they told me there was at least a 2 week delay on collections... even though I had been called the night before to confirm my collection slot.

The scaffold tower was finally collected on 23rd December after multiple emails back and forth and failed collection dates. I lost money from my time off work and have had to store the tower for an extra 6 weeks.

The last email I received was saying they attempted collection and no one was home... this was false. They followed up by saying I need to let them know if I want to extend my hire ASAP! I think not.

December 23, 2025
Unprompted review
Rated 2 out of 5 stars

The delivery and collection…

The delivery and collection correspondence was really poor, I had no idea what the timings were. Even when I phoned your company on the day there was a commitment to phone me back with the details which never happened.
The drivers were excellent but they have no control of the delivery schedules.

October 6, 2025
SAB Supply logo

Reply from SAB Supply

Good Morning,

We use a network of suppliers around the UK who plan their own routes and as we're not their only customer we can't dictate how they plan them routes unfortunately, all we can do is request ETA's on the day of delivery and collection but until we get an answer we're as in the dark as much as you are until we get updates from the depots.

Kind Regards,
SAB Supply

Rated 2 out of 5 stars

Late delivery & collection of hired equipment

The scaffold tower I had hire for delivery on a Monday did not arrive until 17.45 and was delivered to the incorrect address - my home address rather than the site address.

The scaffold tower was not collected on the day on which the hire ended, but only the following afternoon.

The most frustrating bit about the whole experience was the lack of information about when the tower would arrive and when it would be collected - poor communication.

September 5, 2025
Rated 5 out of 5 stars

Outstanding service

Used this summer for our festival and game vs Hartlepool United. Delivered everything on time. Very professional and polite throughout. Would definitely recommend.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Don't rely on goods arriving

I ordered a scaffold tower and boards for a small not for profit charity to be used by volunteers who had given up their time to redecorate an area. Tower and boards ordered and paid for on Thursday for delivery on Friday. Tower delivered on the Friday, minus the boards. Despite several phonecalls and promises by customer service agents, boards still didn't arrive on the Monday. So I was given the option of cancelling the order which I did. No refund received as yet, only a phonecall 3 days later saying boards were on the lorry. Where is the customer service in all this.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

All customer agents were good, Reece was exceptional. He has been very good with all the communication I had with him and he has also arranged a refund for some fault goods. Excellent service.
Thank you

July 8, 2025
Rated 3 out of 5 stars

SAB is a Hire organisation, that uses smaller local hire companies as their supplier to you.

The Tower Scaffold I ordered, was not the one delivered to me. It appears that the local hire firm that SAB 'sub-let' the hiring task to, did not have my ordered size, so simply sent the 'nearest one' to that size --Which consequentely I could not use, as limited access space dictated the actual size I had originally ordered. To their credit, SAB then promptly found an alternative local company, who promptly delivered the correct size tower. One of the four stabilizers for this Tower had a seized clamp, so the supplied was techically unsafe for use.
If hiring again, I would deal only direct with a local Tool Hire Company. The SAB system of hiring has too many people involved. Keep your contact chain short I would advise.

July 8, 2025
Rated 4 out of 5 stars

The process you provided was smooth and…

The process you provided was smooth and efficient and very good value. Unfortunately the size of the access tower was not what I ordered, it was a 2.5m long system not 1.8m. This meant that it was harder to erect on my own, particularly raising the platforms.

July 7, 2025

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