SAB Supply Reviews 

377
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff, highly competitive prices, and sturdy equipment provided for various commercial and private projects. Many people point out that the overall booking and hiring process is exceptionally smooth, highly professional, and entirely hassle-free from start to finish. Some reviewers were not happy with unexpected delivery delays and very poor communication regarding exact arrival times. Additionally, a few other people also felt that managing the off-hire collection schedules could become quite challenging when drivers arrived early without any prior telephone notice or proper coordination.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. While many... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff alongside reliable and... See more

Staff

People report positive experiences with staff, highlighting their helpful, prompt, and friendly approach.... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very competitive and... See more

Product

Reviewers mention positive feedback about product quality and reliability. Consumers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheapest I seen online, I arrange a date that was convenient to me and they delivered 9am that day. It was easy to assemble (after watching a youtube video), unfortunately the guy that dropped it of... See more

Rated 5 out of 5 stars

Product pricing was competitive, delivery was on time and driver very helpful and friendly. The scaffold was good quality and in good condition.

Rated 5 out of 5 stars

Delivery was on time. The product hired as described. Collection on time. No issues very satisfied with the experience.

Rated 5 out of 5 stars

Wonderful experience very competitive prices. 2 platform tower assembled by my self. Light ish kit, strong with the braces.


Company details

  1. Plant and Machinery Hire
  2. Building Equipment Hire Service

Written by the company

SAB Supply was founded in 2011 are a national access, tool and plant hire company specialising in primarily scaffold tower hire. Using an extensive network of suppliers, we can deliver a range of hire equipment throughout the UK next day at unbeatable prices. Our staff have years of experience in the hire industry, allowing them to advice and understand exactly what each customer requires job to job.


Contact info

4.0

Great

TrustScore 4 out of 5

377 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(377)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

Will not use again.

Called up to discuss the item suitability for my need before ordering, ended up with an item I couldn’t realistically get into my property (explained this on the phone and was told not an issue). Then charged for delivery despite the item not making its way through my front door. Called up twice to rectify and was told I’d be refunded in full. Never was, called again, told that was a mistake. Terrible experience and still out of pocket!

December 11, 2023
Rated 3 out of 5 stars

Admin good but item left me wanting

Communication was good. Delivery and pick up was prompt. The issue for me was the quality of the scaffolding tower. Whilst the tower itself was ok, only 2 of the casters worked so I had to lift one end and push it around like an out of control shopping trolley.

November 6, 2023
Rated 5 out of 5 stars

Very helpful team to deal with

Very helpful team to deal with. Delivery very prompt with text message with a 15min slot time. Very helpful advice when I phoned with a query. I had not ordered the correct size and the SAB team went out of their way to sort out and ensure I got the additional parts the same day.

October 5, 2023
Rated 2 out of 5 stars

No compassion just greed

No compassion just greed. I hired scaffolding for a certain day which was fine. They called me to ask if i would take delivery a day earlier which I thought I would do to help them out. The next day I fell off a ladder and was unable to use the scaffold (The day it should have been delivered). I immediately rang them up to say I couldn't use it as I had an accident and that they could pick it up. They said they could get it next day after we discussed keeping it for the week hire period but I wouldn't recover in time. At no point did they say I would lose all my money. A week later they asked if I had finished with the scaffold even though they collected it. When I asked if I still had credit they said no and basically took all my money. I thought they would just take for the delivery charge. In short They took all my money and I didn't use their scaffold, I helped them out by receiving delivery earlier and they shafted me. As a tradesman, I thought I'd give these guys a chance but will not be getting any future custom from me.
Edit
Further to their reply below. I would have been happy if they had given me a 50% charge for this hire with a view to me hiring in the future at full price for the job I still need to complete. At the end of the day they had 6 days to rehire the scaffold that I didn't use.

October 17, 2023
Unprompted review
SAB Supply logo

Reply from SAB Supply

Good Afternoon, we're very sorry to hear of your dissatisfaction.

We hired you a scaffold tower for delivery 26th October and we agreed between us to drop this on the 25th as we had other deliveries far away from our depot on the 26th and didn't want to delay your project via a late PM delivery.

Our office had a phone call from you on the 26th to say you'd had an accident and fell off your own ladder, we then went out of our way at the very end of the day and collected the tower to remove it from your property.

Whilst we accept you're not happy with our service please bare in mind our drivers delivered and collected this tower to and from your back garden, they are only supposed to drop it kerbside and went out of their way to help.

As discussed on the phone between yourself and our manager, other people missed out on this tower as you had possession of it, whether this was dropped a day earlier or on the 26th itself the tower was on site and in your possession prior to your unfortunate accident, as soon as the tower is with you on the day you asked for it it'll be on live hire and charged for, if anything had happened on the 25th then of course we would've refunded the hire as at that moment the towers hire had not officially started.

Again we can only apologise for how you're feeling, if you do decide to use us again in the future we'd be happy to offer you 50% off a future hire.

Kind Regards,
SAB Supply

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