While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
SafeCasino is an online casino brand focused on security, transparency, and ease of use. The platform offers a solid selection of games from trusted providers, along with smooth navigation and reliable payments. Designed with simplicity and trust in mind, SafeCasino delivers a stable and user-friendly gaming experience.
Curaçao
2.5
7 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could rate zero I would. After spending 3 days to verify my account I was told 1-2 day for my winnings. Well it says processing. I received a etransfer password although I have direct deposit and no one is able to verify the email address the transfer was sent to. And now I’m being told it could take up to 5 business days. I just want my winnings!!! Never had any issues from any other casino collecting my winnings!!!
THEY CONFISCATED MY WINNINGS!!!!!!!!!!!!!!!!!!!!!!!!!!
AFTER PLAYING THROUGH THE BONUS AND WON 12000€ THEY CONFISCATED THE WINNINGS COMPLETELY WHAT THE F...!!!! 🤮 STAY AWAY FROM THIS CASINO IS ABSOLUTELY NOT SAFE, SCAM CASINO AND THEFT!!!!!!!!
YOU PEOPLE SHOULD BE SO ASHAMED OF YOURSELF 🤮🤮🤮🤮🤮🤮🤮🤮!!!!!!!!!!!!!!!!!!!
They confiscated 14657 € 😱
Stay long away from these thieves! Karma will come for you nasty people! 🤮🤮🤮🤮🤮🤮🤮🤮
My deposit of 10,000 HUF was not credited to my account, and the support sent contradictory information: first they said it was successful, then they said it failed. I had to spend hours coordinating with both the bank and the casino, and the communication was slow and confusing. I eventually had to send my full bank statement as proof before they began investigating the issue. My money is still nowhere to be found.
Reply from Safecasino
We’re very sorry for the inconvenience. Please contact our support team and provide a screenshot of the missing deposit so we can investigate the issue further.
I strongly advise everyone to stay away from this casino.
They lure you in with a welcome bonus, but the terms are structured in a way that allows them to confiscate your winnings at any time. In my case, I legitimately won €2,800, only to have the entire amount voided because I exceeded a €5 bet limit while the bonus was active.
This condition was not clearly highlighted, and the penalty applied is completely disproportionate. Losing all winnings over such a technicality is not fair — it feels like a system designed to avoid paying players.
Customer support was unhelpful and dismissive. Their only response was that I had “accepted the terms and conditions,” with no real explanation or willingness to review the situation.
From my experience, this platform lacks transparency and fairness. They seem to rely on unclear rules to justify withholding legitimate winnings.
Be very careful. The risk of losing your money — even after winning — is real.
Reply from Safecasino
Hello,
We’re sorry to hear about your experience and understand your frustration. Please note that bonus conditions, including maximum bet limits, are standard requirements and are outlined in the Terms and Conditions associated with each promotion. These rules are in place to ensure fair use of bonuses by all players.
This casino is terrible! The odds of winning are practically zero, and there's always a delay in the games, with massive lag! You have to ask customer service to manually add every bonus because it doesn't work automatically, even though you selected the bonus when you made your deposit! To everyone reading this: stay away from this scam!
Reply from Safecasino
Hello. We requested more information regarding your case to futher investigate. Please, provide it as soon as possible.
Games are great. Staff are so friendly n extremely helpful
Love this
Reply from Safecasino
Thank you for your feedback!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
