Safe Hands Home Improvements Reviews 

240
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and helpful approach, often noting how well everything was explained. Many appreciated the installers' respectful conduct, such as removing boots, and their deep knowledge about the products and regulations. The service is frequently highlighted as highly efficient, with installations completed quickly and carried out very neatly, often with no mess left behind. Reviewers also found the pricing to be very reasonable and excellent value, often comparing favorably to other options. Overall, people highly recommend the company for its superb communication, prompt response, and first-class service.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the excellent communication,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Price

Users describe positive interactions with price, consistently finding it excellent and reasonable. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely friendly and polite young man. Conar arrived to install my smoke and heat alarms this morning. He carried out the work very professionally and neatly and took away all excess wrappings... See more

Rated 5 out of 5 stars

Impressed by the professionalism of this Company. Booking an appointment was simple. Mark, who installed the smoke and heat alarms was extremely friendly and helpful and explained everything as he did... See more

Rated 5 out of 5 stars

Best service, reminder day before, text on day and call with ETA. All explained and discussed, efficiently fitted and cleaned up. Best price, travelled to Inverness and met my two large Pointers, w... See more

Rated 5 out of 5 stars

Had interlinked alarms fitted yesterday. Excellent customer service from start to finish. Quick call back after completing online enquiry form. Alarms fitted two days later by Declan, a lovely youn... See more


Company details

  1. Home Improvement Store

Written by the company

At Safe Hands Home Improvements, we're your trusted partner when it comes to enhancing the safety and security of your home. We specialize in delivering top-notch home security solutions that give you peace of mind. Whether you require a security alarm system or interlinked smoke alarms, we've got you covered. Our commitment is to provide you with the highest level of protection for your home and loved ones. Choose Safe Hands Home Improvements for a safer and more secure living environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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No recent history of asking for reviews

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4.9

All reviews

(240)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to deal with!

Got callback the same day I left a voicemail and alarms fitted in my dad’s the next day.

Dealt with Nicholas on the phone and Alan came to fit the alarms. Both really friendly and helpful and Alan had them installed in about 20 minutes, provided certificate and explained how they worked. Would not hesitate to recommend to anyone - fantastic company to deal with.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great wee company thanks for sorting out my smoke alarms , thanks Conar for arranging the fitting and Alan who carried out the job 😎

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Spoke with Nikolas on the phone to…

Spoke with Nikolas on the phone to renew my smoke alarms, really friendly nothing was a bother, he arranged for one of the team to come out, Alan was brilliant really efficient and no mess! I defo recommend

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Conar and Declan could not have been any more helpful! Conar managed to get me an appointment for the next day and Declan had the new alarms fitted ASAP. 10/10 would recommend - such a lovely team and great service!

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Interlinked smoke alarm fitted

Excellent service from this company. They contacted me a day after I requested a call. Gave me a price over the phone which I thought was excellent value and arranged for them to come the following week. Installed within 20/25 minutes. Kyle was very pleasant and polite young man. Would thoroughly recommend this company.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional and Professional Service

From beginning to end I was thoroughly impressed by Conar and the team. I was looking to update my home burglar alarm and I’m so glad I did. After some research I was extremely happy with what Conar suggested. I have a much better alarm and one that rivals many of the big names! Conar was extremely professional and easy to get on with so I felt totally valued as a customer. He arrived at the stated time, was courteous and cleared up everything after taking the time to explain how my new alarm worked.

Not only did he do an amazing job with my burglar alarm he also fitted my interlinked smoke alarms!

Would 100% recommend Conar and the team to anyone thinking of upgrading both smoke alarms and home security systems! Truly, an exceptional and professional service! Wish you and your team continued success. Many thanks.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Terrible Customer but GREAT COMPANY!

I forgot my appointment with Nikolas. Completely my fault - I was embarrassed. Got a call whilst at work 40 mins away to say they are at my door. My heart sank. Not my style at all.

Couldn't believe how understanding he was when I said I'm at work and have completely mucked up.

We rearranged and a couple of days later (yesterday) Nikolas arrived spot on time as promised. I immediately apologised and was met with a friendly smile saying 'these things happen'.

He fitted all the detectors and provided me with an Installation Certificate explaining its fully compliant with The Scottish Housing Act and there was a 5 year Guarantee.

Nikolas is very personable. Left zero mess and explained the testing process etc for the alarms.

If I could give 6 stars I would. Well done. Great company! Very impressed from start to finish!

PS - and Yes I gave him a tip as an apology.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Had the guy out today to fit my interlinked smoke alarms , and was very impressed, fitted them in no time and explained everything, very respectful and pleasant, would 100% recommend this company , great to deal with and kept up to date with everything

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer.

Just had Declan out to fit smoke and heat detectors.
Turned up on time - very nice guy. whole process took 30 mins and he demonstrated the alarms and answered all questions.
So glad I asked them to come out.
Very happy. I will be recommending them.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding company

This is a clear example of how a business should be run. Very professional throughout with outstanding customer service. Had dealings with both Conar and Jordan. Jordan was very friendly. Really pleased how professional he was throughout. Called me prior to arrival and no issues with installation explaining all of the next steps. Highly recommend this company. Excellent price too.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, the job was arranged and completed in a few days. Declan contacted me to arrange and confirm a suitable date and time, arrived promptly and had the job done in 20 mins. Highly recommended!

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

First rate company

First rate company
Professional and reliable. All arranged and completed in super quick time too.

Friendly staff and efficient too, removed my old alarms and tidied up after too, not that there was a lot to clear!

Thanks guys for being understanding and human first instead of just business focused. I have no problem recommending these guys to anyone - you will not be disappointed

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had security alarms fitted…

I recently had security alarms fitted at home and was a bit anxious that I wouldn’t know how they worked but Conar put me totally at ease and was very respectful of myself and my home. They did a fantastic job no mess and didn’t leave until he was sure I understood everything and how it worked great price too compared to other prices quoted in the past I would definitely recommend to anyone interested they also were not pushy just calmly explaining everything needed and left it for me to decide. Thanks again

May 23, 2024
Unprompted review

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