Safe Hands Home Improvements Reviews 

240
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and helpful approach, often noting how well everything was explained. Many appreciated the installers' respectful conduct, such as removing boots, and their deep knowledge about the products and regulations. The service is frequently highlighted as highly efficient, with installations completed quickly and carried out very neatly, often with no mess left behind. Reviewers also found the pricing to be very reasonable and excellent value, often comparing favorably to other options. Overall, people highly recommend the company for its superb communication, prompt response, and first-class service.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the excellent communication,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Price

Users describe positive interactions with price, consistently finding it excellent and reasonable. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely friendly and polite young man. Conar arrived to install my smoke and heat alarms this morning. He carried out the work very professionally and neatly and took away all excess wrappings... See more

Rated 5 out of 5 stars

Impressed by the professionalism of this Company. Booking an appointment was simple. Mark, who installed the smoke and heat alarms was extremely friendly and helpful and explained everything as he did... See more

Rated 5 out of 5 stars

Best service, reminder day before, text on day and call with ETA. All explained and discussed, efficiently fitted and cleaned up. Best price, travelled to Inverness and met my two large Pointers, w... See more

Rated 5 out of 5 stars

Had interlinked alarms fitted yesterday. Excellent customer service from start to finish. Quick call back after completing online enquiry form. Alarms fitted two days later by Declan, a lovely youn... See more


Company details

  1. Home Improvement Store

Written by the company

At Safe Hands Home Improvements, we're your trusted partner when it comes to enhancing the safety and security of your home. We specialize in delivering top-notch home security solutions that give you peace of mind. Whether you require a security alarm system or interlinked smoke alarms, we've got you covered. Our commitment is to provide you with the highest level of protection for your home and loved ones. Choose Safe Hands Home Improvements for a safer and more secure living environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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No recent history of asking for reviews

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4.9

All reviews

(240)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic company

I filled the online form in asking if they could fit smoke alarms in our house on.26thDecember. The following night I had a phone call.from Conar to say they could do that no problem. He booked us in for the following.night at 6pm. Jordan turned up that night and fitted 3 smoke alarms and 1 heat alarms.He was very polite and friendly and did the job in.no time. He then explained how everything worked and made sure we were happy with everything before he left. Really impressed with the efficiency of this company and would not hesitate to recommend them.to anyone. Well done guys.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Very Efficient Service

Jordan arrived on time, he was very mannerly and carried out a 1st class job disconnecting old mains detectors and fitting 4 new detectors explaining the working process and the guarantee. Took all of 40 minutes. Very happy!!

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Smoke Alarms

Spoke to Conner after seing the ad on Facebook, called on Wednesday and Alarms were fitted by Thursday. Great Service, Jordon who fitted the Alarms was very informative helpful and friendly would have no hesitation in recommending this Company hence the five star review.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Booked a fitting through Conar after…

Booked a fitting through Conar after seeing their company Ad on Instagram. Service was A1. Mark arrived at arranged appointment time was pleasant and informative regarding alarms. Nothing negative to say about this company .. well deserving of a 5* review.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE
I got a phone call yesterday 17/12/23 from Mark from Safehands Installations Ltd. He arranged a call out for the next day to install 3 smoke alarms & 1 heat alarm at my mums house. He arrived on time and explained to my mum & myself where he would be installing the alarms.Once fitted he showed us how to work them and what to do if the go off.Excellent customer service. Mark was very professional and friendly and chatty young man and he was very respectful . He went above and beyond and the alarms were installed in 20 mins. Would totally recommend this company. Very competitive price 5 stars all the way. Thank you very much for an excellent job Mark.

December 18, 2023
Unprompted review
Rated 3 out of 5 stars

Excellent call yesterday but no show…

Excellent call yesterday when it was arranged for a visit today at 4pm. We got home from the airport in plenty time but nobody showed up. No contact, nothing. Bit of a shame given all the great feedback. Hope all is OK with the guys and another appointment can be made.

December 15, 2023
Unprompted review
Safe Hands Home Improvements logo

Reply from Safe Hands Home Improvements

Dear Gabrielle,

Firstly, we want to extend our sincerest apologies for the inconvenience and concern caused by the missed appointment. We understand how valuable your time is, especially after a long journey home from the airport, and we regret that we fell short of the high standards we set for ourselves and that you were expecting based on our reviews.

Upon receiving your feedback, we took immediate action and are pleased that you gave us the chance to reappoint, visit and successfully install the smoke alarms as initially planned. Your safety and satisfaction are of utmost importance to us, and we are committed to making things right when they do not go as planned.

We appreciate your understanding and the opportunity to rectify the situation. If there is anything more we can do to assist or if you have any further feedback, please do not hesitate to contact us directly. We are dedicated to ensuring your complete satisfaction and hope to have the opportunity to serve you again under better circumstances.

Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience caused.

Warm regards,

Conar Campbell
Company Director
Safe Hands Home Improvements Ltd

Rated 5 out of 5 stars

Look no further

I saw Safe Hands pop up on instagram at a time when I needed my smoke alarms updated. I clicked a link and Conar got back to me that day, arranging for one of his engineers to call round next morning. Conar was polite, friendly and informative.
Mark turned up on time next day, he was friendly, charming, funny and done an excellent job in a short time.
Excellent price, communication and amazing service from lovely people, very unusual to get the whole package in one company these days, very highly recommended- I’d give them 6 stars if I could 😁

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Jordan from Safehands came to fit my…

Jordan from Safehands came to fit my smoke alarms today, and I have no complaints. Jordan was a lovely, cheery guy. Very polite, chatty and respectful. He gets extra points for being so cute with one of my cats, who usually won’t approach anyone. You know what to they say about animals. They can tell if you’re good people or not. I thoroughly recommend safe hands and would use them again if there’s ever through in Edinburgh again. Thanks guys.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Got alarms fitted day after contacting them. Paul arrived on time and completed the job quickly and efficiently. Would definitely recommend. Great service and price.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient , professional and no nonsense company .

Called the company and got a phone call to arrange installation within 12 hours .
Mark arrived bang on the time arranges and fitted our alarms. He was very knowledgeable and professional as well as having the great Glasgow banter . A tidy worker and very efficiently fitted all the alarms we needed.
Would 100% recommend this company .

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Constant cold calling when ask to be…

Constant cold calling when ask to be removed take no notice. 6 months getting calls after calls after calls

October 25, 2023
Unprompted review
Safe Hands Home Improvements logo

Reply from Safe Hands Home Improvements

We're truly sorry to hear about your experience, and we appreciate your feedback. We want to clarify that at Safe Hands Home Improvements, we do not engage in cold calling. We only reach out to individuals who have willingly provided their contact information and expressed interest in our services. If there has been any misunderstanding or if you have received unwanted calls, please accept our apologies, and we will ensure that your number is promptly removed from our contact list. Your satisfaction is our priority, and we are committed to improving our communication processes. Please reach out to us directly at conar@safehandshomeimprovements.co.uk so we can address this issue personally and make sure it doesn't happen again.

Conar

Rated 5 out of 5 stars

Within a few hours of me contacting…

Within a few hours of me contacting them, they telephoned and we had an appointment the next day for alarms to be fitted. Paul turned up and alarms were fitted in record time. Conar was extremely pleasant on the telephone and Paul was a very friendly helpful person

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

From start to finish Conar was so organized, within a couple of hours of me contacting him he had arranged the visit that week which suited me , Paul who arrived on time carried out the work quickly and efficiently and answered any questions I had , I would also add I think Paul is a credit to the company a young lad but so helpful.

October 14, 2023
Unprompted review

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