SafeMotorist Reviews 

168
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers had a great experience with this company. Customers consistently found courses informative, clear, and easy to understand, offering valuable insights for safe driving. Many appreciated the flexibility to complete content at their own pace, with features like pausing and resuming, and the convenience of online access. The platform was often described as user-friendly, with well-communicated audio and video. However, some customers reported difficulties with website navigation, login processes, and security checks. Others noted course content inconsistencies, errors, or problematic voice recognition. Additionally, some reviewers experienced delays in receiving certificates and expressed dissatisfaction with customer service, citing unhelpful or inaccessible agents.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting it as relaxing, stress-free, and... See more

Product

Customers had ambiguous experiences with the product, with many finding the course informative and easy to... See more

Service

Users describe ambiguous interactions with service, with some finding it efficient, informative, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the great help,... See more

Website

People report ambiguous experiences with the website, with some finding it very easy to navigate and an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The course was informative. I was disappointed that I had to pay additional money to have the results of the course available in a short time. This is the day of the computer; those results should b... See more

Company replied

Rated 4 out of 5 stars

My only criticism is having to wait until the established "time" to do the module was met before I was able to take the unit test. It was too long,

Company replied

Rated 4 out of 5 stars

Good information was well organized. The voice recording recognition was a bit much. But overall liked completing it when I had time.

Company replied

Rated 4 out of 5 stars

I found fusion driver’s education to be profitable in the sense that it taught the general necessities attributed to a novice driver’s safe driving. However, I did notice several inconsistencies throu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Educational Institution

Written by the company

SafeMotorist is a national provider of state-approved online courses in driver’s ed, defensive driving, traffic school, FMCSA-approved commercial driver training and boating safety education. We help new and experienced drivers meet the requirements to earn their license, dismiss tickets, reduce insurance rates and stay safe on the road or on the water.


Contact info

4.1

Great

TrustScore 4 out of 5

168 reviews

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4.1

All reviews

(168)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It was very boring and painful to get…

It was very boring and painful to get through but it is making me more aware of driving defensively.

May 5, 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We appreciate your honest feedback. We are glad to hear our program is making you more aware of defensive driving.

Rated 3 out of 5 stars

I was a return user and since I didn’t…

I was a return user and since I didn’t save my username and password I couldn’t logon. Needed to call the helpline to assist.

May 4, 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

Thank you for your feedback and we are sorry about the inconveniences you experienced. We're so glad we could assist you over the phone!

Our records show your course has been completed. If you have any additional questions or concerns, please don't hesitate to reach out. We're always happy to help!

Rated 3 out of 5 stars

It’s been over 2 weeks and I have not…

It’s been over 2 weeks and I have not received my certificate.

May 23, 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We are sorry about the inconvenience. We will be reaching out to you via email to ensure that we have the correct address on file and then request a reshipment.

Rated 2 out of 5 stars

No automatic report to the insurance…

No automatic report to the insurance company (GEICO). I called a couple of times and still did not have the issue resolved. I ended up calling GEICO my self to report the completion of the training course. I personally will not use this provider again and do not recommend it to anyone.

April 4, 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We sincerely apologize for the inconvenience. The reporting process should not have required you to follow up with GEICO yourself, and we're sorry we fell short. Your feedback has been noted and will be used to improve our service.

In the meantime, we recommend presenting your GEICO certificate directly to your insurance provider to avoid any further delays.

If you'd like to discuss this further, please don't hesitate to contact us at supportspecialist@certus.com.

Rated 1 out of 5 stars

A greedy company with predatory…

A greedy company with predatory practices. This company will upcharge you for every single thing at every opportunity. They charge you $10 if you don't want to wait a week for a DIGITAL CERTIFICATE that costs them $0. The nice thing about digital is that it's instant, right? Not if you're this company. They truly have some of the most obscenely unethical practices I've every seen. Avoid at all costs.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! They try to upcharge you at every step. Supposedly (according to their website) my insurance company would be notified within 24 hours of my completion, but they have no record of my completion after five days. I will be getting a certificate in 14 DAYS BY MAIL (Really?) or I can pay $40 extra for express delivery. Meanwhile, my insurance payment is due in a week, so I will have to pay full price and go through the hassle of getting a credit once the course completion is verified. And I have spent significant time trying to contact them via email and chat (no tel. no!). I can get over the boring delivery of the course, but not the fact that I can't get a speedy verification to my insurance company. What a sham!

January 23, 2025
Unprompted review

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