Safepcdirect Reviews 44

Excellent service , original laptop was out of stock but they called and offered newer model.

Simply the best website for gamers.Very smooth and quick process.cheers!

Bought a pc from SafePCDirect. Came well packaged and we were kept informed at every stage of the process. Have not yet had chance to set it up but everything looks great. Will update review once the computer is up.and running. So far an A* service with the computer being delivered before it's delivery date and the even being brought all the way up to my top floor flat!

Order a graphic card for my son birthday the item was out of stock I was so worried that I wouldn’t get it before my son birthday they helped me to make sure I got my graphic card and received it for my son birthday very helpful customer service thank you Graphic card perfect aswell Definitely will recommend

one of the best-suggested websites in the UK, which I am using for the last 4 years for all the products I need for my office. I am happy to see improvement in the service and support. your Products are the best.
Good Luck

I have ordered stuff for 500£ no confirmation email nothing the guy picked up the phone once then all day was gone at the late afternoon he made mistake and picked up again try to explain there is some issue with the sytem i have accepted that and at the end of the call he said that by this thursday i will have my order delivered as very next day im going on holiday. Will keep updated that review.

If i dont get any other info till wednesday i am going to oxford office to collect my order in person.

Despite the bad reviews here I decided to order a PC as it was out of stock almost everywhere else and they offered Amazon Pay so I felt somewhat protected.
Purchase was made on 26th January. They claim it takes 4 working days for processing + 24h shipping. You should receive a tracking number once it is sent.
- On 28th I asked whether sending the PC with an EU plug was an option. No answer.
- 1st Februrary (4th working day after the order). I asked for an update given I had not received a tracking number yet. No answer.
- 2nd February. Still no feedback. I call them on the phone. Representative says there "may be an issue" and tells me he'll call me later. I insist - "Is there no stock? What's the issue?". Answer: "We may have to give you another product. A better one. Can I call you in 15?".

30 minutes later my order was cancelled because they said there was no stock. I complained about this and said I would be writing a review about it. As a result, they asked me not to do so and claimed that they had no stock for an EU power cord but did have stock for an UK one (even though I only ever asked whether it would be available, not as a requirement and never even got a reply).

Then the conversation over email went along these lines (summarized):

Me- "OK. I will not write a review, could you send me the PC with a UK plug?"
Them- "Because of the confusion now we need more time to ship the PC". Then they to use COVID as an excuse.
Me- "OK. It will be delayed. When can you ship it? Are you 100% sure you have stock of the PC with the UK plug?"
Them- Evasive answer: "[..]the concerned department needs some time to dispatch with UK plug also as we are facing a shipment delay this time. "
Me- "Understood. What is the new shipping date then. I don't want to wait another week just to get another excuse".
Them- "[...] the shipment is delayed we can not give any expected date for the dispatch of your order. The department will process your refund as their first priority."

Overall, the entire process was dodgy. I really tried to make it work as the product is out of stock everywhere else, but it was hopeless. I very much doubt they had any stock in the first place and the EU power cord sounded like a good excuse to stick to after screwing up. Even if they had good intentions, they have no real stock management and no capacity to commit to anything. Very unprofessional. Get your act together guys.

Hoping my refund goes OK as I used Amazon Pay.

Massive waste of time and cost of opportunity. Avoid.

UPDATE 03/02/2022: Got refunded quickly. Rating adjusted from 1 star to 2 stars.

Pc, monitor, keyboard, mouse, all very good. A very fast machine, looks really good... Very pleased with my purchase..

100% satisfied with everything from the customer service to the delivery to the upgrade I received . Great communication and fast safe delivery with excellent packaging . Follow up emails to make sure everything was satisfactory . I would 100% recommend to anybody looking for a stylish computer at great prices

Really helpful on the phone and was will to do what it takes to get my product to me in time for Xmas

From beginning to end, this company has been hopeless. I initially ordered a Lenovo x280 which it turned out they never had in stock. They then offered me an alternative to which they agreed. They then sent a completely different laptop that, while it had a wonky hinge and creaked a bit, at least worked for a while. After a few months the screen started failing so I returned the the laptop under warranty to SafePCDirect. They then refused to fix the laptop because, wait for it, it had a wonky hinge. I objected to this and... silence. Avoid these guys, really flaky business model and their warranty is worth nothing. I'm over £300 poorer with no laptop.

Recently bought a laptop from them.
Had a member of staff tell me when it was available, guide me through the process and even warn me when an upgraded version of that model had arrived during as well as update me on the delivery progression.
Great service, could be little smoother but they do good work.

Absolutely terrible- Stay away!
Made an order, a week later I ring to ask where it was and found after 6 days they had emailed (I missed it as it was in Junk folder) to say a "Part was faulty" and then tried to have me PAY MORE for a far worse laptop. They told me that I had to pay another £75 so casually as if I were the one acting strangely for not paying more for a far worse laptop.

This seems to be their scam as from what I've read from others it seems to be the normal routine. I don't believe a part was faulty, I don't believe they ever had the laptop I ordered. After much hassle (Luckily I paid through AmazonPay!) I got a refund after another week.

Don't waste your time- all the positive reviews seem to be fake and paid for as they follow the usual terrible template.

Purchased a thinkpad t470 from safepcdirect on the day it was supposed to be shipped got a message that the laptop had a faulty processor and could they send a t460 instead as this was a downgrade I declined ( they still had the original laptop advertised as in stock on the website) said I needed the t470 or above as I needed a thunderbolt connection several emails later and they promised me a thinkpad X1 carbon with the same specs as I originally ordered was told it would be dispatched in a couple of days I later got a tracking number that the laptop was coming from United Arab Emirates asked if this was correct and was it a UK laptop and was told it was. On receipt what I got was a T470 and not the X1 as promised which would have been fine if I had been told also this is USA laptop with the wrong keyboard layout and a missing internal battery. E mailed them and was told this correct and a us keyboard is shown on the website which it is if you zoom in on the photo but not mentioned anywhere on the website was also informed that this is a refurbished laptop and not new which I knew it was but still expect it to be to uk specs
So as well as purchasing the laptop I now have to buy a uk keyboard and internal battery
I have bought several refurbished pc’s and laptops from tier1online without problem only tried safepcdirect as they had the T470 at a better price I now know why

Great service and customer support, would certainly use again

Quick reply and good customer service.I can recommend as in best price quality product.

I bought a laptop but misread the specs, received a full refund a day later. Excellent service.

Ali was very good at communicating with me, when my laptop was broken. The staff at the warehouse was unable to sort out the problem. But Ali was able to sort me a new laptop to replace it and was able to but all my data onto the new system. Which was great!
I would definitely recommend them if you have issues with your laptop. but be prepared that that it can take up to 2 weeks to sort your problem or issue.

I recently ordered a MacBook, spoke to Ali and he told me that routine checks of the laptop would take up to 10 days but gave me options for a next day delivery for similar MacBooks. Decided to wait for the one I initially ordered and he said he will be able to send it out for delivery next week Thursday. Happy for this to be done, also good prices on MacBooks; would recommend.

Good enough experience with these guys. Purchased my sons PC & paid us a reasonable sum for it. Impressed with their speed of response to emails, online chat & phone calls.