i never have used the insurance (gladly) but the price compared to what you get is great plus its valid everywhere. because i never used the service i give it 4 stars out of 5.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The claims staff always available and gently with me, they answer all my emails. Safety wings are extremely precise with the claims, ask you all necessary documents like medical report, invoice, car... See more
Company replied
SafetyWing app and processes improved so much since I last used it. Having support and filing a claim was very smooth, and got reimbursed quickly. The support via chat was incredibly helpful. Clarity... See more
Company replied
So far, so good. As an expat living abroad and in between jobs and countries, this was the insurance plan that worked for me. I checked others using ChatGPT to sift through their long policy statement... See more
Company replied
Company details
About SafetyWing
Written by the company
Insurance for nomads, global citizens & remote teams
SafetyWing's mission is to create a global social safety net that anyone can access, no matter where they were born.
We began by launching Nomad Insurance, health and travel insurance built for nomads, by nomads. With the addition of Remote Health, which provides global health benefits for companies and startups, we’ve been supporting the health and well-being of nomads and remote workers since 2018.
With Nomad Citizen, our latest offering, we brought our vision to life with a full suite of protections for health, travel, and income. We aim to support global citizens in all seasons of life — not only for travel and working remotely, but to live a truly borderless lifestyle.
Contact info
2261 Market Street STE 5986, 94114, San Francisco, United States
- support@safetywing.com
- safetywing.com
4.2
Great
3K reviews
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great customer service and support!
Customer support is great. I am a really thorough person who likes everything to be in order. They provided me with detail explanation and answered my questions properly each time when I opened a chat. I am in customer experience role myself and know how important is to actually read the question from the customer rather than just send a macro.
April 15, 2026
Reply from SafetyWing
Hey there!
Coming from someone in customer experience, this truly means a lot! 😊
We're really glad our team delivered that level of care and detail for you every time. We'll make sure they hear this.
Thank you for the kind words and safe travels ahead! ✈️
Your friend at SafetyWing ☀️
They do everything to avoid paying!
I would not trust SafetyWing at all. I was with them for 18 months. I submitted a claim for basic medical care (a doctor's appointment and blood tests), and they rejected my appeal, hiding behind “pre-existing conditions”, which absolutely was not the case, to avoid paying. The whole process felt dismissive and unfair.
On top of that, their coverage is very misleading. They slyly changed their terms and never informed their customers. Example - initially, you would be covered on a motorbike as long as you wore appropriate headgear and held an international licence. They then updated this without notice to be only insured on a bike of 50CC (pretty much a mobility scooter). I saw this amendment after reviewing my policy and would have had to pay extra for 'adventure sports' just to be properly covered. What if someone had a terrible accident on a motorbike and needed care, thinking they had already paid for this based on the terms they signed up for? I cancelled instead, after realising they won't even pay out for basic medical treatment.
Overall, this feels like a company that will take your money but do everything possible not to pay out when you actually need them. I haven't heard of one real-life successful claim, just influencers being paid to sell their promo codes!
April 5, 2026
Unprompted review
Reply from SafetyWing
Hi Georgia,
Thank you for sharing your experience, and we're genuinely sorry to hear you felt let down, especially after 18 months with us.
On the policy changes, we want to be transparent: our core coverage terms have not changed.
We take feedback like this seriously and would genuinely like the opportunity to address your concerns.
I tried to look up your case to identify the reasons behind the issues you were facing, but could not find a policy under this name. We've reached out to you via Trustpilot to get more information so we can help with a resolution.
Your friend at SafetyWing ☀️
Reply from SafetyWing
Simple and stress-free, just the way it should be! 😊 Thanks for the feedback.
Safe travels! ✈️
Your friend at SafetyWing ☀️
Great communication with the team.
April 13, 2026
Reply from SafetyWing
Hi Rebeca!
That's great to hear! 😊 Clear communication is something our team genuinely cares about. Thanks for taking the time to share!
Your friend at SafetyWing ☀️
Mako made all the difference for me !
Mako made all the difference for me. After Texting through the online portal, I asked for a phone number to speak with a representative. To my utter shock, Mako was the person who answered the phone. Delightfully, she was already prepared and knowledgeable of the process of my particular contract I was looking to complete. Very Polite, with very excellent spoken english. Extremely concise with her ability to explain the options and features of SafetyWing and assisted me all the way through the purchase of a plan taylored for my needs. Having Mako's direct contact and her professionalism, gave me great comfort in choosing to do business with SafetyWing.
April 15, 2026
Reply from SafetyWing
Hello Jon!
What a wonderful experience to read about! 🧡 Mako is truly one of a kind, and we're so glad she was there for you every step of the way, from chat to call and everything in between.
The fact that she took the time to really understand your needs and walk you through the right options says everything about the kind of team member she is.
We'll make sure she sees this, she absolutely deserves it!
Thank you for choosing SafetyWing, and welcome aboard! ✈️
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Carl!
Glad to hear it! 😊 Our chat team works hard to make every interaction smooth and helpful. Thanks for letting us know!
Safe travels! ✈️
Your friend at SafetyWing ☀️
The agent resolved my issue and refunded promptly
The agent was able to resolve my issue and give me peace of mind via chat very quickly. She communicated clearly and with a nice speed, as well as allowed me to take my time logging in while assuring me she would assist me and not rush me. Within a little over 24 hours, I had my refund. (They mentioned it could take up to 7 business days.) I will continue to get my travel insurance with them and I recommend SafetyWing.
April 14, 2026
Reply from SafetyWing
Hi Li!
Thank you for sharing this! Being patient and clear with our members is something our team genuinely cares about. Really glad she made the experience feel stress-free.
A refund in just over 24 hours is a great outcome too. We appreciate your trust and look forward to covering your next trip! ✈️
Your friend at SafetyWing ☀️
Quick response
April 15, 2026
Reply from SafetyWing
Hi there!
Thank you for the kind words! We know your time matters, especially when you're on the move.
Safe travels ahead! ✈️
Your friend at SafetyWing ☀️
After contracting dengue fever in Sri…
After contracting dengue fever in Sri Lanka back in December, I ended up in hospital for 1 week and immediately got in touch with safety wing who were so easy to deal with and handled everything so efficiently. I was put at ease and didn't have to worry about a huge hospital bill at the end. Even when I put a claim in, the process was so easy to do online and was settled in a matter if days. I have been using them for years and this was the first time I needed help and I was so happy I choose safetwing after having trouble in the past with other insurance companies, this was honestly a lifesaver.
January 10, 2026
Reply from SafetyWing
Hi Lisa!
First of all, we're so relieved to hear you've recovered from dengue fever. That must have been such a scary and difficult experience, especially while abroad.
Knowing that we could take some of that stress away and let you focus on getting better is exactly why we do what we do. Stories like yours are a powerful reminder of why having the right coverage truly matters.
Thank you for trusting SafetyWing through the years, and for sharing this so openly. We hope you're feeling completely back to yourself now and wishing you many more adventures ahead, this time worry-free! ✈️
Your friend at SafetyWing ☀️
Fast & To the point
SafetyWing's live chat support is amazing, with a response time of less than a minute and to-the-point responses.
April 12, 2026
Reply from SafetyWing
Hello there!
Under a minute? That's what we're talking about! ⚡ Thank you for noticing the effort our live chat team puts in. Quick and clear is exactly the standard we hold ourselves to.
We'll make sure they see this. Safe travels! ✈️
Your friend at SafetyWing ☀️
terrible
terrible. I was in a horrible accident, hit by a drunk driver, broke my foot, needed surgery. They would not pay. Tried to deny over 1 technicality, didnt work, then denied over another technicality. Worthless. A waste of my money.
February 1, 2026
Unprompted review
Reply from SafetyWing
Hi Joyce,
We're sorry to hear about your experience. We take feedback seriously.
I tried to look up your case to identify the reasons behind the issues you were facing, but could not find a policy under this name. We've reached out to you via Trustpilot to get more information so we can help with a resolution.
You can reach out to us via chat and online 24/7.
My personal experience with Safety Wing
The claims staff always available and gently with me, they answer all my emails. Safety wings are extremely precise with the claims, ask you all necessary documents like medical report, invoice, card and receive payments ...etc. More information you give better is. They won't reimburse you if you don't have all these document. Important they don't accept screenshot just files or photos.Take a little bit to be reimbursed ( more or less 7 days)Was my first time deal with a insurance... Good experience, for sure I will recommend and contract again if I come back to Bali.
Just 4 Stars not 5, becaus I have a few inconvenience with the app, not always working .
March 25, 2026
Unprompted review
Reply from SafetyWing
Hi Cristina!
Thank you for such a thorough and helpful review! 🙏 We're glad the claims experience felt smooth, and our team was there for you every step of the way.
We hear you on the app, and we're working on it! Hope to cover your next Bali adventure soon. 🌴✈️
Your friend at SafetyWing ☀️
Great customer service!
Its was very easy to create an account and choose a policy. We needed to make a claim on a previous trip and the customer service was great. The whole process was smooth and they were quick to respond.
April 10, 2026
Reply from SafetyWing
Hi Corey,
Thank you for your feedback.
We're glad the claims process went smoothly for you. We know that's the real test of an insurance provider, and it means a lot to hear we delivered when you needed us most.
Thank you for sharing your experience, and we look forward to covering your future adventures too! ✈️
I am grateful for your help!
April 11, 2026
Reply from SafetyWing
Hey Tatsu,
And we're grateful for you too!
It's always a pleasure to help, that's what we're here for.
Wishing you safe and wonderful travels ahead! ✈️
I have been using SafetyWing for my…
I have been using SafetyWing for my travels abroad since 2019 and they always have the best options at the best prices. App is easy to navigate too!
April 13, 2026
Reply from SafetyWing
Hello Dawn,
Since 2019 — that means so much to us! 🧡
Seven years of travels together is something we truly treasure, and we're so glad we've been able to keep up with you every step of the way.
We work hard to make sure our plans stay competitive without compromising on quality, so hearing that the value still stands after all this time is incredibly rewarding. And we're glad the app is making things even easier!
Here's to many more adventures together. You know we've got you covered! ✈️
Quick turnaround.
April 9, 2026
Reply from SafetyWing
Hi Chui Ying Man!
Speed is only part of the story. We focus on making every moment count. Glad we could deliver without keeping you waiting.
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Nalyne!
“Excellent” is a big word. We don’t take it lightly. It means we showed up when it mattered and got it right for you, and that’s exactly the standard we hold ourselves to every day. Thanks for calling it out!
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Joshua!
Fast and suitable is what we aim for, but making it feel seamless is the real win. We’re glad everything aligned with your expectations, and even happier we could deliver it without slowing you down. Thanks for trusting us!
Your friend at SafetyWing ☀️
Simple and affordable.
April 12, 2026
Reply from SafetyWing
Hi Megan!
"Simple and affordable" is exactly the sweet spot we aim for, but never at the expense of quality. We’re glad it feels effortless on your end, because behind the scenes, we’re constantly working to keep things both accessible and reliable. Thanks for noticing the balance!
Your friend at SafetyWing ☀️
The experience was everything I needed…
The experience was everything I needed from choosing specific date insurance
April 9, 2026
Reply from SafetyWing
Hi Gillian!
It’s good to hear the experience met you exactly where you needed it to, especially when it came to choosing coverage dates that fit your plans, not the other way around. That kind of flexibility is what we aim to make standard, not special.
Your friend at SafetyWing ☀️
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