SafeUnlocks.com Reviews 490

Reply from SafeUnlocks.com

Oct 9, 2024

Dear Reen Vo,

We genuinely appreciate your feedback and are truly sorry to hear about your recent experience with us. 😔 We take these matters seriously and want to ensure you that we are not a scam, but a legitimate business with a vast number of satisfied customers, as reflected on our Trustpilot page.

Being a registered company, we pride ourselves on our transparency and commitment to providing a quality service. Our payment process is entirely managed by a regulated third-party platform to ensure the utmost safety and security of our users' payment information. Hence, any claims of misusing or abusing payment information are unfounded.

We understand that the additional charges may have caused confusion and we apologize for any inconvenience caused. 🙏 However, the pricing of our services is clearly stated on our website with no hidden fees. If this wasn't clear to you, we'll take your feedback into account and work on making our pricing structure more apparent.

We also want to highlight that we do not tolerate any form of misuse or slander from anyone, and such matters are reported to the relevant authorities, ensuring the protection of our reputation and our valued customers.

Reen, we'd really appreciate the opportunity to discuss this further with you and hopefully rectify the situation. Please reach out to us directly at support@safeunlocks.com so we can better understand your concerns and address them promptly.

Once again, thank you for your feedback. It helps us to continually improve and provide a better service to our customers. 🙌

Warm Regards,
The Safeunlocks Team

Reply from SafeUnlocks.com

Sep 17, 2024

Hello,

Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that you feel this way and want to address your concerns with the utmost respect.

Firstly, we want to assure you that Safeunlocks.com is a legitimate and registered company. We pride ourselves on our transparency and integrity. We're listed on the Better Business Bureau and Trustpilot, where thousands of our users have left positive reviews, reflecting their satisfaction with our services.

We understand your concern about the domain redirection. For the sake of efficiency and security, we use regulated third-party platforms to handle payments. This sometimes results in a different domain name appearing, but rest assured, these sites are secure and trustworthy. We never capture or misuse your payment information; everything is processed through these secure third parties.

Your mention of being asked for additional payment is puzzling and not in line with our process. We would love to look into this further to ensure it doesn't happen again and to rectify any inconvenience caused.

To help us resolve this, could you please reach out to our support team directly at support@safeunlocks.com? We're eager to assist you and make things right.

Thank you again for your feedback. We value it greatly as it helps us improve and provide better service.

Best wishes,

The Safeunlocks Team

Reply from SafeUnlocks.com

Sep 17, 2024

Hi Kojo,

Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you may have experienced. We're truly sorry to hear that you did not receive your activation code and that you felt your email was not acknowledged.

We want to assure you that Safeunlocks.com is a registered company with thousands of positive reviews on Trustpilot. We are also listed on the Better Business Bureau, which ensures an open discussion about our services. Any claims about us being a scam are simply not true and are often used by competitors to tarnish our reputation.

Regarding your issue, we strictly use regulated third-party platforms for payments and do not capture any payment information ourselves. This ensures the security and privacy of our customers' information. If you didn't receive your activation code, it might be due to a technical glitch or an email delivery issue.

We'd love to resolve this matter for you as soon as possible. Could you please reach out to our support team at support@safeunlocks.com with your order details? We promise to look into your case immediately and provide the necessary assistance.

Thank you again for your feedback. It helps us improve and serve our customers better. We hope to resolve your issue and regain your trust.

Best regards,

The Safeunlocks Team