We have ordered a couple of times and the meat has always been great. Unfortunately there was a slight issue on one of our poultry orders, but it was swiftly resolved by Christopher David. Halal meat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing quality everytime. I trust saffron alley and are my main butchers i order from. Am a customer for just over a year now. Every order is delivered made on time, nothing is ever missed or incorre... See more
Company replied
Ordered the grass-fed free range Turkey. Although it came a day late (courier fault) the turkey was absolutely delicious. I have never had such a juicy tender chicken. I did brine the turkey which pr... See more
Company replied
I was introduced to Saffron Alley by my sister and I’ve been ordering from Saffron Alley for a few years now and have never been disappointed. Their products are fresh and of high quality and the... See more
Company details
Written by the company
Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.
Contact info
Reading, United Kingdom
- info@saffronalley.com
- saffronalley.com
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality meat
Quality meat, excellent delivery service. Been ordering from saffron Alley for about 5 years now and the service and meat quality has never let me down
December 8, 2025
Unprompted review
Reply from Saffron Alley
Dear Irfan,
Five years - thank you so much for the loyalty, it really means a lot!
We aim to deliver the same great quality every single time and it's great to know we've consistently hit that mark for you. We look forward to serving you for many more years!
Kind Regards,
Team Saffron Alley 🧡
Finally
Finally, people! I think they are real butchers!!! I got the chicken pieces with bone in and would you believe, at the end of cooking a curry ... .there were no splintered bones!!! Not going anywhere else.
November 28, 2025
Unprompted review
Reply from Saffron Alley
Dear Shiba,
This made us smile - we'll take REAL butchers every day of the week!
No splintered bones is something we take very seriously - proper butchery makes all the difference, especially in a curry. We're absolutely delighted you won't be going anywhere else! See you on your next order.
Kind Regards,
Team Saffron Alley 🧡
Tender lamb leg
I ordered and made diced lamb leg. What can I say on slow cooking it got into tender tasty curry with potato. My family enjoyed alot. Now they can guess its from Saffron Alley. I appreciate their service and hard work. Many thanks
December 11, 2025
Unprompted review
Reply from Saffron Alley
Dear Mrs Massood,
What a lovely review - slow cooked diced lamb leg turning into a tender, tasty curry sounds absolutely wonderful!
We're so happy the family enjoyed it and that they can now recognise the quality of Saffron Alley. That's one of the best compliments we could receive. Thank you so much for your kind words!
Kind Regards,
Team Saffron Alley 🧡
Very easy to order
Very easy to order, great communication and updates. Delivery was on time, straightforward and fuss-free. No EVRI parcels frisbeed in the direction of the house! All products were well packed and well presented. We are looking forward to enjoying the Palestinian dates and the Palestinian olive oil over the Christmas period. I’ve also gifted a bottle to my Mum as part of her Christmas hamper. I only hope that the Palestinian Farmers really benefit from my purchase and what % they receive would be a helpful marketing tool.
November 29, 2025
Unprompted review
Reply from Saffron Alley
Dear Monnia,
Thank you for such a thoughtful and detailed review!
We're really glad the ordering was smooth and the delivery was fuss-free - no frisbee parcels from us! We hope you and your Mum thoroughly enjoy the Palestinian dates and olive oil over the festive period. Supporting Palestinian farmers is something close to our hearts and your purchase genuinely does make a difference. Thank you for the kind gift idea too!
Kind Regards,
Team Saffron Alley 🧡
Overall good but I had to go to another…
Overall good but I had to go to another road to pick up my order. Called DHL to find out but no one picked up. They sent me a photograph during work of a different address I had to go several streets to find which number 6 they delivered to after my shift finished. The overall delivery was sitting outside for 3 hours. Luckily no one stole the delivery.
December 2, 2025
Unprompted review
Reply from Saffron Alley
Hi Ishtiaq,
Thank you for sharing this. We’re really sorry about the delivery experience; having to track down a parcel at a different address and finding it left outside is understandably frustrating.
Once an order is dispatched, the delivery is handled by the courier, but that doesn’t make this acceptable. We’ll be raising this feedback with DHL so this can be avoided going forward.
We’re glad the order was still there when you arrived, and we appreciate you taking the time to let us know. If you’d like us to look into this delivery in more detail, please feel free to reach out to us at info@saffronalley.com with your order ID.
Kind Regards,
Team Saffron Alley
Placed an order with Saffron Alley & my…
Placed an order with Saffron Alley & my parcel was left out by DPD in the rain & at the wrong address.
The customer service advisors (Especially Sumbul) was the most polite & helpful person ever.
They instantly rectified the issue & went above & beyond.
Can’t wait to place more orders with them.
Excellent products & amazing service, Allhumdulillah.
December 10, 2025
Unprompted review
Reply from Saffron Alley
Dear Diyanah,
Alhumdulillah - thank you for such a kind review!
We're really sorry about what happened with DPD - that's not acceptable at all. But we're so glad Sumbul was able to step in, rectify things straight away and go above and beyond for you. She'll be really happy to hear your kind words. We can't wait for your next order too!
Kind Regards,
Team Saffron Alley 🧡
Always Fresh
There is a wide variety of halal meats from which to choose and all are of high quality. All are delivered in a timely fashion on the day of one's choice and are fresh and delicious. I wouldn't purchase meat from any other provider. Thank you.
Angela Sturman
December 1, 2025
Unprompted review
Reply from Saffron Alley
Dear Angela,
Thank you so much for your wonderful 5-star review! We're thrilled that you appreciate the wide variety of our halal meats and our commitment to delivering fresh, high-quality products on your chosen day. Your kind words about our service and quality mean so much to us.
We take great pride in maintaining the highest standards and ensuring that every customer has an excellent experience with Saffron Alley. It's wonderful to know that you would trust us as your exclusive halal meat provider.
We look forward to continuing to serve you with the same excellence and dedication.
Kind regards
Team Saffron Alley🧡
outstanding customer service
Saffron Alley realy care about thier customers,
there was a problem with my order,
and the way they helped me with it is outstanding,
will definitely use them again,
keep up the good work,
cheers
Amin
November 30, 2025
Unprompted review
Reply from Saffron Alley
Dear Amin,
Thank you for taking the time to share your experience with your steak box. We sincerely apologise that the rump and fillet steaks did not meet the quality standards you expect from us; this is not the experience we want any Saffron Alley customer to have.
We have reached out to you privately to understand the details of what went wrong and to offer a full resolution.
Your feedback is invaluable as we continuously work to improve our quality control and product consistency. We are investigating this matter thoroughly with our facility team to ensure it doesn't happen again.
Thank you for giving us the opportunity to make this right.
Best regards,
Team Saffron Alley🧡
My complaint was discussed by the company and they understood where they have gone wrong. I am happy with the outcome and definitely buy from Saffron Alley again
My experience with you was horrible, the picture you displayed was not beef feet and it was the picture l saw was what l ordered.
I am an African, if the picture you displayed was beef feet, l would have had a choice if it was what l wanted. Anyway like l said remove me from your list. I don’t want any communication with you
December 6, 2025
Unprompted review
Reply from Saffron Alley
Dear Mrs Olumuyiwa,
We are truly sorry for the disappointing and misleading experience you had with us.
We have contacted you directly to take full responsibility. We are also investigating our product listings to prevent this from happening to other customers.
With sincere apologies,
Team Saffron Alley🧡
Would order again but some improvement's needed
Beef mince fantastic. Lamb mince very nice. Chicken drumsticks and breast good quality. However, all was not as fresh as I thought it would come- would have appreciated a bit more on the use by date. I didn’t have space to freeze everything so was pressured to cook it all within a few days which wasn’t helpful for an online order- it should last at least 5 days in the fridge? You have to order in bulk because it’s online so should have more time. Unfortunately I had to throw out the diced lamb and the chicken liver- they didn’t last until the stated use by date and smelt off when I tried to cook them a day before the use by date. Also chicken liver was packed messy- leaking juices because bag wasn’t sealed properly. Wasn’t impressed with that because we’re paying a bit more than the local butchers for these standards. I would order again but hope you can rectify these things.
December 5, 2025
Unprompted review
Reply from Saffron Alley
Dear Azi,
Thank you for sharing this detailed feedback. We’re glad you enjoyed some of the items, but the points you’ve raised about freshness and packaging are not the standard we aim for. We want to look into this properly and make things right.
Please share your order ID and your contact details, or reach out to us directly at [info@saffronalley.com] or 0808 164 8998. Our team will investigate this and assist you right away.
Kind Regards,
Team Saffron Alley🧡
Great food really enjoyed the sausages
November 20, 2025
Unprompted review
Reply from Saffron Alley
Dear Abs,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you really enjoyed our sausages. Your kind words mean everything to us and motivate us to continue delivering the highest quality halal products.
We take great care in selecting and preparing all our products to ensure maximum satisfaction. Your positive feedback encourages us to keep raising the bar.
We look forward to your next order!
Kind regards
Team Saffron Alley🧡
Chicken breast was nice but chicken carcass
Chicken breast was nice but chicken bones were all thigh bones when the picture was of a carcass so I didn’t at all get what I bought. Lean lamb mince very expensive and quite fatty tasting.
November 20, 2025
Unprompted review
Reply from Saffron Alley
Dear Nikita
Thank you for sharing your feedback on Trustpilot. We sincerely apologise that your chicken bones order did not match the product image.
We're sorry to hear about your experience with the lean lamb mince. Your feedback regarding the quality and taste is valuable to us.
We have reached out to you personally with a resolution and are awaiting your response. We're committed to making this right and appreciate the opportunity to address your concerns directly.
Thank you for giving us the chance to improve.
Best regards,
Team Saffron Alley🧡
I only have one complaint
I only have one complaint, when I first purchased the turkey bacon it was around £11.45 a pack. It has gone up a whole £2.00.
November 19, 2025
Unprompted review
Reply from Saffron Alley
Dear Joanne,
Thank you so much for your 5-star review! We appreciate your feedback about the turkey bacon pricing. We understand that value is important to our customers, and we're always working to provide the best quality at competitive prices.
Price fluctuations can occur due to market conditions and supply costs, but we remain committed to maintaining the highest quality standards while keeping our prices as fair as possible. We value your loyalty and feedback, and they help us continually improve.
We hope to welcome you back soon!
Kind regards
Team Saffron Alley🧡
Trustworthy
Trustworthy, awesome customer service, great quality products, fast delivery, And Halal at competitive price..
Packing is top notch 🤝
December 5, 2025
Unprompted review
Reply from Saffron Alley
Dear Ahmad,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you appreciate our awesome customer service, quality products, and fast delivery. Your kind words about our halal offerings at competitive prices mean everything to us.
We take great pride in our packing standards and ensuring that every product arrives in perfect condition. Your positive feedback encourages us to continue delivering excellence.
We look forward to serving you again!
Kind regards
Team Saffron Alley🧡
Great service and speedy delivery
Great service and speedy delivery. I would recommend this company.
November 21, 2025
Unprompted review
Reply from Saffron Alley
Dear John,
Thank you so much for your wonderful 5-star review! We're delighted that you experienced our great service and speedy delivery. Your kind recommendation means the world to us and truly motivates our entire team.
We pride ourselves on providing exceptional customer service and ensuring fast, reliable delivery. Your positive feedback helps us continue delivering excellence with every order.
We look forward to serving you again soon!
Kind regards
Team Saffron Alley🧡
Good quality meat and chicken delivered…
Good quality meat and chicken delivered perfectly packed.
November 20, 2025
Unprompted review
Reply from Saffron Alley
Dear F.A.,
Thank you so much for your wonderful 5-star review! We're delighted that you're impressed with the quality of our meat and chicken, and that everything arrived perfectly packed.
At Saffron Alley, we take great care in our packaging to ensure our products reach you in pristine condition. Your positive feedback about our packaging quality means a great deal to us.
We look forward to your next order!
Kind regards
Team Saffron Alley🧡
Really good products and customer service
I have ordered a few times from Saffron Alley as I need meat from animals that are treated extremely well, and also organic and halal. I had bad antibiotic toxicity in my gut and body from the halal meat I bought locally, and it's destroyed my health.
I had a few questions about my most recent order two weeks ago, and emailed them. The customer representative, Christopher David, was really polite, helpful and explained some things that I was confused about that day. This was very helpful, and I was super happy with my customer experience this time.
The order went through and has been delivered. I have an issue with the delivery service not ringing the doorbell and delivering directly when I was in the house, and I'll be contacting Saffron Alley again to ask them to pass the complaint on to the third-party delivery company.
The quality of meat and packaging is really good and hygienic, doesn't have that weird smell I have had from other butchers.
This is on a different note, but I also really love their new adverts - the marketing department found the perfect focus groups to execute these adverts! Every time I see an advert on YouTube, I'm learning about all different kinds of meat and how to prepare them from their skilled and eloquent butcher.
I don't usually pay attention to advertising, but this new, respectful way of informing customers about their services has won me over.
I am grateful for this service and the free weekday delivery for orders over £40.
November 20, 2025
Unprompted review
Reply from Saffron Alley
Dear Sukaina,
Thank you so much for your wonderful 4-star review! We're truly grateful for your kind words about our quality meat and packaging standards. It's wonderful to know that our organic halal products meet your high standards and have made such a positive difference in your health.
We're also delighted that you appreciate our responsive customer service and Christopher David's assistance. Your feedback about our YouTube adverts and marketing approach is invaluable to us as we strive to educate and serve our customers better.
Thank you for your loyalty and support!
Kind regards
Team Saffron Alley🧡
Good quality, recommend
Hello!
I grow up in little farm back home,and I know when meet is good quality, so yah I was really satisfied with the quality of the meet I got. I got whole chicken corn fed made soup it came amazing, got brisket made stew, and fried aswell really nice and tender, and the lamb sausage were yamii,...so I do recommend them. Try at least once their products and you will want to order again.
Thank you!
November 12, 2025
Unprompted review
Reply from Saffron Alley
Dear Amena,
Thank you so much for your wonderful 5-star review! We're truly delighted to hear that you grew up on a farm and recognize good quality meat when you taste it. Your kind words about our whole chicken, corn fed chicken, brisket, and lamb sausage mean the world to us.
It's customers like you, with a discerning appreciation for quality and authenticity, that inspire us to maintain our high standards. Your recommendation to try our products is the greatest compliment we could receive.
We look forward to serving you again!
Kind regards
Team Saffron Alley🧡
I bought the premium steak package and…
I bought the premium steak package and a whole chicken for my birthday weekend, which I share with my daughter in law. My husband cooked the fillets and ribeyes on the Green Egg and they were absolutely delicious. Grandad was gifted the sirloins, which he’s looking forward to.
Likewise the chicken roasted for Sunday lunch was a hit.
November 22, 2025
Unprompted review
Reply from Saffron Alley
Dear THOMAS,
Thank you so much for your wonderful 5-star review! We're truly delighted to hear that your premium steak package and whole chicken made such a special birthday celebration for you and your family.
It's wonderful to know that your husband, daughter, and grandson all enjoyed the fillets and sirloin so much! Your kind feedback about the quality of our products means the world to us. We're thrilled that the chicken roasted beautifully for your Sunday lunch.
We look forward to celebrating your next special occasion with you!
Kind regards
Team Saffron Alley🧡
I haven't received the products yet
I haven't received the products yet.
I pre ordered for 21/ 12 so wasn't expecting it yet.
November 28, 2025
Unprompted review
Reply from Saffron Alley
Dear Elizabeth,
Thank you for leaving this review and for placing your pre-order with us. We completely understand your situation regarding the December 21st delivery date.
We will be contacting you personally to ensure you have all the information about your order status and to address any questions you may have. Our team will reach out to you shortly via email and phone to provide an update and ensure everything is in order for your pre-ordered products.
We truly appreciate your business and look forward to ensuring a great experience with your upcoming delivery.
Kind Regards,
Team Saffron Alley🧡
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