SA Company Reviews 

Very poor experience for this first and last time customer! Ordered 2 hats and only 1 arrived. After some emails to customer service they sent me a second one. That arrived today in a USPS plastic bag mailer and was crunched beyond use. I give up, I'm done!

I have Ordered multiple times from SA, however this will be the last, you can no longer get ahold of anyone in customer service. The live chat is a bot, the e-mail customer service is a bot, no phone number to call anymore keeps sending me to track my order when obviously the tracker has 23 days of on the way. I'm 50 miles north of the warehouse....... orders typically take 1 day.

Claire has been amazing!
We love our SA products! One came in damaged and she asked if I would like a refund or replacement. We wanted a replacement and she was amazing during the whole process! 🫶🏼

Terrible customer service. Terrible as your only option to resolve an issue is of course to speak to a chat bot who of course will fail at every stage to connect you to an actual human giving a link that fails to connect. So if you have a problem then don’t bother trying to resolve it.

Company Charge me for 3 hats. 6/4/24
still waiting for one. no one calls you back SA company is a rip off

I have 6 bucket hats and unfortunately one was damaged and Claire handled my issue and had me a replacement hat out right away. They are a great company and will def continue ordering in the future!!

We have ordered many hats from SA Company. I got another one for my husband this last week and it came a little damaged once we got it. I asked customer service about getting a replacement and showed them a picture of how it came. Claire was a great help! She got back to me so quickly and got my problem fixed within no time! Great customer service!!! Hands down.

Sorry to do this SA folks but your customer support is lacking and someone needs to be let go in the shipping department.
The start of my issue was that someone in shipping thought it was a good idea to cram a straw hat into a box that was too small and thus damaged the product making it unwearable. I attempted for two days to contact support but no one answers a phone, chat or email apparently. It took me reaching out through a different email I found on instagram and finally someone responded. Claire was very helpful and got a new hat shipped out the same day.

My advise is don't offer chat if you never respond to it. Don't offer a customer service line for someone to call and simply leave a message as if it were an answering machine. Also, people need to be responding to the email account you provide online as an option to contact you. Or delete that email and use the one that I was able to get through on. It should not take two days to respond to a customer. No one is that busy.

And to your team in shipping, someone needs to be retrained or simply let go. These mistakes should not happen. The box my straw was shipped in was great for a ball cap but that is about it.

Having said all that I have ordered your products in the past with no issue. The products are generally great. You just need to revamp your customer support team.

My order was shipped in a thin plastic bag. When I received it the hat looked like it has been stepped on, smashed bye heavy freight. I sent an email with pictures and left a message to return my call. Haven't heard anything nor can I get a live representative on the phone during business hours. I've ordered products before and was completely satisfied with my purchases. This is completely disappointing due to this was a birthday gift. Still waiting for a response

I have tried multiple times to actually speak to someone in customer service. I have left multiple voicemails.
I tried the auto chat. And now going on 2 weeks and still NOTHING.
Worst experience ever.

Scam company

Worst buying experience I’ve ever had
Quality sucked, so not but from this company
Customer service doesn’t respond ever and they don’t allow returns on recently purchased ite’s
I got scammed

I ordered two keys straw hats. Got them on a little bit of a deal but still a decent little chunk of change for two hats. For some reason they were shipped in plastic bag. Obviously they arrived very damaged. I emailed customer service and got run around for a bit to a couple different people but once I got with someone who could help me they did almost immediately. Within 5 minutes I had another order created for me. Hopefully the new hats arrive in better shape than the first ones but I have no doubt if they show up damaged again these guys will take care of it. Very pleased with the customer service. Will order again.

SA Company has excellent customer service and they strive to make sure the consumer(s) are happy. Their response to any issues or concerns are quick & prompt. They addressed my issues & concerns with recent purchase and with no questions asked, they immediately shipped out a new order with the products.

Great job Karol in customer service! I unfortunately had ordered two hats that were shipped in a plastic bag and were crushed and destroyed during shipping. I contacted them and within a couple hours some new ones were on their way. I appreciate great customer service and so far this company has fulfilled my expectations. I will order again from them!

Placed an order for a straw hat took them almost a month to ship after I emailed and complained asked for a refund they told me it couldn't be refunded because it magically shipped. Then now weeks later my hat shows up IN A BAG folded damaged and discolored. This company is a scam for sure with the prices they charge and the pictures they post are a hoax. Buyer beware if you don't like waisting money don't buy from these places online cause now that I did my research most company's that sell the custom straw hats all do the same. Bag it and ship it no concern for the buyer what so ever.

BEWARE!! All reviews around shipping are true. Terrible company 25 days still have not received my hat. Company gives me the run around. BUY FROM SOMEWHERE ELSE!!!!!

Horrible customer service. My hat took seven days Before it was shipped. Then another five days to get to my house. When I receive the Hat the box was smashed. Unfortunately, the company also chooses to fold its hats to fit in a smaller box which makes them worthless and bent completely out of recognition. The return form on the website says my item isn’t eligible for return for no reason. I have several emails to customer service which is run by ai and it is useless. Save your money and buy your hats somewhere else.

Ordered one edition, straw hat, one sticker and one deal that no longer exist on the website which that deal was three for 12 trapper hats. The only issues I experienced with the company were that the hat was shipped in a slightly too small box of the brown. The hat was bent, but I was able to fix this issue. The other issue I experienced was that they did not ship my three trapper hats it took me roughly half a month to fix this with SA Customer Service when I learn during this process is to not use phone for contacting SA. The live chat does not always work unless you write it out correctly and email works once you get a email chain with, Customer Service going from the live chat. I am unsure about if mailing Works so I cannot provide any information on that.

Wonderful website we'll be expecting more from this brand