Sage Sydney Reviews 69

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product quality, describing items as cheap, nasty, and not matching descriptions, with some receiving synthetic fabrics instead of advertised materials like silk or linen. Customers also felt that the pricing was excessive for the quality received, often comparing it to much cheaper alternatives from other retailers. Reviewers frequently mentioned issues regarding the origin of products, noting that items were often shipped from China. Some people were dissatisfied with the return process, which often involved paying significant shipping costs to return items to China for a partial refund or keeping faulty purchases. Conversely, a small portion of people felt satisfied with their purchases, finding the items stylish, comfortable, and of decent quality for the price, with some appreciating the fit and material.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many expressing significant dissatisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Price

People report negative experiences with price, often finding items to be overpriced for their quality, with... See more

User experience

Users describe ambiguous interactions with the user experience, with some finding it simple and reliable... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting slow shipping and long... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wanted something feminine without being overly delicate, and this mostly achieves that. It has a nice presence, though it could feel a bit more refined.

Company replied

Rated 3 out of 5 stars

It pairs effortlessly with different footwear options, which makes styling very easy. I have worn it with both casual and dressy shoes

Company replied

Rated 3 out of 5 stars

The design shows good attention to detail. It feels fairly well-made and gives a nice overall look, though not particularly outstanding.

Company replied

Rated 3 out of 5 stars

I matched it with jeans and sneakers, which made it a relaxed everyday outfit. It looks fine, but not especially distinctive.

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

69 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Please do not buy from this company

Please do not buy from this company! It is a scam. My mother purchased a cashmere cardigan and it was polyester. Came from China. Then when they were queried around goods not described, we went round in circles trying to resolve, the only option was to pay $30 to return to China. Just buy from Temu and save your money.

February 15, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Alice,

We’re very sorry to hear about your experience and understand your frustration. This is not the level of quality or transparency we aim to provide, and we sincerely regret the disappointment caused with the product and the return process.

We take your feedback seriously and would like the opportunity to review your case further. Please reach out to us with your order details so we can assist you properly.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

I appreciate that it suits different…

I appreciate that it suits different age groups. it looks stylish enough, but not particularly memorable.

April 14, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Elodie,

Thank you for your feedback! We’re glad to hear you find the piece versatile and suitable across different age groups. We also appreciate your honest note and will keep it in mind as we continue refining our designs.

We hope to welcome you back again soon.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

The midi dress with puff sleeves looked…

The midi dress with puff sleeves looked nice with heels. It worked well for dinner events, though the overall look felt fairly standard.

March 5, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello,

Thank you for your feedback! We’re glad to hear the midi dress paired well with heels and worked nicely for your dinner events. We also appreciate your honest note and will keep it in mind as we continue refining our designs.

We hope to welcome you back again soon.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

I recently purchased a floral maxi…

I recently purchased a floral maxi dress and wore it with sandals, which made it fine for a relaxed day out. Its flowy design and comfort were nice, though not particularly outstanding.

March 11, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Mia,

Thank you for your feedback! We’re glad to hear you found the floral maxi dress comfortable and suitable for a relaxed day out. We also appreciate your honest note and will take it into account as we continue improving our designs.

We hope to welcome you back again soon.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

DO NOT ORDER

I ordered 2 dressed from Sage. They took 4 weeks to arrive despite the website having a local address. The items DO NOT ship from Sydney. I therefore didn't need the dresses when they arrived as my event had passed.
Trying to return them as been a sham. I had to pay for return shipping to China (even though they have a local address listed on their website) and the item has been "stuck" in customs in China for 6 weeks. I suspect Sage just chooses not to collect these items so that you never get your refund.
Fraudulent and dishonest.

January 24, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello,

We’re very sorry to hear about your experience and understand your frustration, especially given the delay and the issues with your return. This is not the level of transparency or service we aim to provide, and we sincerely regret the inconvenience caused.

We take your concerns seriously and would like the opportunity to review your case in detail. Please reach out to us with your order and return information so we can assist you further.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

It maintains a perfect balance of…

It maintains a perfect balance of simplicity and elegance. Nothing about it feels overdone, yet it still leaves a strong impression.

February 11, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Isla,

Thank you for your lovely feedback! We’re so glad to hear you appreciate the balance of simplicity and elegance, it’s exactly what we strive for in our designs.

Looking forward to your next visit.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

I received a few compliments the first…

I received a few compliments the first time I wore it. It looks nice and stylish, though it doesn’t stand out as much as I hoped.

February 4, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Mia,

Thank you for your feedback! We’re glad to hear you received compliments and that you find the piece stylish. We also appreciate your honest note and will take it into consideration as we continue improving our designs.

We hope to welcome you back again soon.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

I bought this expecting a versatile…

I bought this expecting a versatile item, and it works for both casual and formal occasions with the right styling. It meets expectations but doesn’t feel exceptional.

February 12, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Isla,

Thank you for your feedback! We’re glad to hear the piece works well for both casual and formal styling. We also appreciate your honest note and will take it into consideration as we continue refining our designs.

We hope to welcome you back again soon.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

The design shows good attention to…

The design shows good attention to detail. It feels fairly well-made and gives a nice overall look, though not particularly outstanding.

February 10, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello,

Thank you for your honest feedback! We’re glad to hear you appreciate the design and overall look, and we also value your note regarding the product’s impact. Your input helps us continue to improve.

We hope to welcome you back again soon.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

Amazon sells the exact same dress

When I saw the pretty Stylish Summer Midi Dress on the website, I was sure I had just seen the exact same dress on Amazon, and sure enough, it's the Akivide Women's Summer Boho dress for almost half the price. I understand each piece is carefully selected with love, attention, and a keen eye to detail, but just be aware that not all of the labels are independent labels (to be fair, the website never claimed they were all independent). Just an observation.

April 8, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello,

Thank you for sharing your observation, we truly appreciate your honesty. We understand your concern and want to assure you that we carefully curate our collections to offer stylish and quality pieces our customers will love.

Your feedback is valuable, and we’ll continue working to improve transparency and overall experience.

Warm regards,
Sage Sydney

Rated 3 out of 5 stars

It pairs effortlessly with different…

It pairs effortlessly with different footwear options, which makes styling very easy. I have worn it with both casual and dressy shoes

January 7, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Matilda,

Thank you for your feedback! We’re so glad to hear the piece pairs effortlessly with different footwear and makes styling easy for both casual and dressy looks.

We’d love to have you back again soon.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

BEWARE... no shop just an address

This 'shop' advertises like it is in Australia BEWARE ... there is no shop just an address....
It is NOT AUSTRALIAN as advertised.

Actually I am in contact with your support team and now have to pay $20-40 to return this product to CHINA...
I will be applying for a refund on this as I have spoken to authorities and this is YOUR responsibility to pay.
Thanks for your reply exactly as expected.

April 2, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Lynette,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take concerns like this seriously and would like to assist you further. Please reach out to our customer support team, referencing your Trustpilot review, so we can look into this and help resolve the issue.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

LONG BUT WORTHKNOWING

LONG BUT WORTHKNOWING: SAGE SYDNEY is not an Australian company, despite the name. Their website leads you to believe returns are simple and local — but that is absolutely not the case.
I purchased one dress for $110. When a parcel arrived, I didn't even think it was the dress from Sage Sydney as it was unmarked and no label on the dress. It came from China.
As I was expecting the parcel from Sage in SYDNEY around the same time. I checked my emails thenI realised this unlabelled item was meant to be the dress I ordered from “Sage Sydney.”
I ordered a 2XL, but the item that arrived wouldn’t even fit my daughter, who is a size 12 — it was closer to a size 8. The colour was also completely wrong: the website showed a bright green dress, but the item sent was a dark teal, nothing like the advertised product.
I checked their website for return instructions and saw an Australian address in Guildford, so I returned it there. After recieving an email from them was I told that returns can ONLY be sent back to China, at a cost of $30+ and that the Guildford address is just a depot where returns are collected but never processed. They offered me a 10% refund or the option to return it to China — but I had already sent it to the address listed on their own site.
I am now out $110 for the dress and $11 for return postage, all due to a misleading and dishonest business SAGE SYDNEY.
This company is deceptive, misleading, and taking advantage of Australian consumers. Fair Trading should shut them down.

March 31, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Eileen,

We’re sorry to hear about your experience and understand your concerns. Please email our support team with reference to your Trustpilot review, and we will do our best to assist you.

Warm regards,
Sage Sydney

Rated 4 out of 5 stars

It drapes beautifully on the body and…

It drapes beautifully on the body and does not cling in awkward places. The silhouette it creates is smooth and flattering.

February 24, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Harlow,

Thank you so much for your kind review! We’re delighted to hear that you love the fit and silhouette of your item.

We would love to see you again soon.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

Terrible return policy

Terrible return policy
I ordered sandals that arrived and were too narrow. I went round and round with this company to attempt a return. I was told I'd have to pay return shipping, which is fine, but then was told it was back to China which would be expensive. They offered me the price of the sandals off another item. I really didn't want another item, but it seemed like the best option. They sent me a "gift card" for $40, which I entered in the promo box. It said it was processing and came up with the full price charged to my card. I immediately contacted the company to cancel the order. They waited over half an hour to respond and then I was told the order was already processed. But they then offered me another "gift card". No thanks, I don't need 3 pieces of their merchandise that I didn't want. Use caution with this company unless you're absolutely sure you won't be returning an item!

March 21, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Caryl,

We’re truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the confusion around the return process, shipping costs, and the issues you encountered with the gift card and order cancellation.

This is certainly not the experience we aim to provide. Please reach out to our support team with reference to your review so we can take a closer look and assist you further in resolving this matter.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

Bad quality clothing you do not get what you ordered

It felt like I was buying a one-of-a-kind piece of fashion directly from an artist—something unique, crafted with care and attention to detail. Instead, what I received was the equivalent of a low-quality print from a broken printer: disappointing, poorly executed, and nowhere near what was promised.

The entire experience was frustrating from start to finish. Expectations were set high, but the reality didn’t come close. Quality, service, and overall delivery all fell well below acceptable standards.

This is not a company I would trust again, and I strongly recommend others stay well clear.

March 13, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Fiona,

We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially when your expectations were not met.

Your feedback is very important to us, and we take it seriously as we continue working to improve. Please reach out to our support team with reference to your review so we can assist you further and work toward a resolution.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. They are a deceitful company that actually operates out of China.
All their policies are guidelines on their website they ignore and make up their own rules to suit them.
Note that if you want to return an item, you will have to cover the cost and send it back to China.
Their clothes are cheap and not worth the price.
Save the hassle and your money.

Part 2
Reached out to Sage on multiple occasions to try to resolve. They are not interested in customer service and abiding by their own policies. Stay clear of this company - very dodgy

March 17, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Anna,

We’re truly sorry to hear about your experience and completely understand your frustration. We regret that the product and return process did not meet your expectations, and we appreciate you taking the time to share your feedback.

Please reach out to our support team with reference to your review so we can assist you further and work toward a resolution.

Warm regards,
Sage Sydney

Rated 1 out of 5 stars

horrible experience and nasty products

this company presents itself as a fashion store in Sydney. it isn't. I received the 3 items i ordered sent directly from a factory in China. none of the items even had a label on them. they were all made from completely synthetic fabrics which feel awful to wear. the colors shown on the website are not representative of the products i received. consequently it was overpriced with slow delivery. so slow i thought i had been scammed. I would never buy from this company again. they looked great online but in reality they are horrible products.

March 13, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the product quality, materials, and delivery, and we apologize that the items did not meet your expectations.

We take your concerns seriously and will work on improving the accuracy of our product descriptions and overall service.

We will help you.

Warm regards,
Sage Sydney

Rated 4 out of 5 stars

This has quickly become one of my go to…

This has quickly become one of my go to choices when I want to look stylish with minimal effort . It saves time while still delivering a great overall appearance

February 13, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Alyssa,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our pieces have become one of your go-to choices and that they help you look stylish effortlessly. Your support truly means a lot to us.

We love to see you again soon.

Warm regards,
Sage Sydney

Rated 4 out of 5 stars

I appreciate how breathable the fabric…

I appreciate how breathable the fabric is especially in warmer weather. It feels light but still structured enough to look refined

February 14, 2026
Unprompted review
Sage Sydney logo

Reply from Sage Sydney

Hello Cassie,

Thank you so much for your feedback! We’re delighted to hear that you appreciate the breathable fabric and that it feels light yet refined. It’s wonderful to know our pieces are comfortable and stylish for warmer weather.

We love to see you again soon.

Warm regards,
Sage Sydney

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