sagehomes.co.uk Reviews 785

Overall, I had a good experience, largely thanks to Shelley and a few other helpful team members along the way who were professional, approachable and willing to assist when needed.

Shelley in particular was very supportive throughout and helped move things forward when clarity was needed. Her communication and willingness to help made a real difference.

My main feedback would be that there seems to be a lack of internal communication at times, and it would benefit from someone ensuring that information is consistently passed through to the customer. There were occasions where updates or key details did not appear to have been relayed, which created unnecessary confusion and extra chasing.

Excellent customer service,extremely helpful member of staff that I have spoken to.

Christine replied to my email about adding ny daughter to out tenancy. Christine was very helpful and quick at replying, great service!!

I was blessed to have Nimit as my Lettings contact, not only was he attentive he was incredibly informative and knew everything and anything about the process that we had to complete in order for me to be able to move into my new home. I can honestly say he was one of the most people I have ever come across. It was like be kind with bells on. He actually cared about his client where an example of which was where I had been living I hadn’t had access to a bath in almost a year because it only had a shower and he told me in my last correspondence to make sure I enjoyed that bath and I have done many many times over I get really nervous when I have to do anything like this and having been married for 22 years and then suddenly having to deal with all these things on my own was no mean feat as my husband always dealt with anything such as nitty gritty housing issues. Nimit, simply made the process less scary and I can’t thank him enough for that and I will never forget him 10 out of 10.

Ongoing issues since August 2024 and still not resolved.
I pay for 'garden maintenance' yet this hasn't been done since the end of October. They have now emailed me to say my enquiry is closed as “resolved” when no work had been done.
I’ve been repeatedly asked to provide evidence, which shouldn’t be my responsibility, and told workers have attended — but the state of the garden says otherwise.
Communication has been poor and often comes across as dismissive and condescending.
Overall, really disappointing service and a complete lack of accountability. Now having to escalate further just to get a basic issue sorted! Customer service is non existent for this company!

Awful landlord.

Still no admittance of why they handed over a house that was clearly not fit for purpose and unable to be lived in for weeks. Still no offer of a rent free period to compensate. Just so every one knows there are still outstanding defects 9 months after getting the keys !!!!!
Not sure who is the worst. SAGE for not bothering to check the house correctly or Taylor Wimpey who built this pile of rubbish. Lets hope the MP and Housing Ombudsman can get some results and expose these companies . BE WARNED before buying form SAGE

A new home with both multiple and minor defects. Not picked up by any of the Taylor Wimpey site management or SAGE. Little interest in trying to rectify issues. Some items still outstanding 7 months after receiving the keys. The house could not be lived in for months due to no hot water and other very serious defects. Requested a rent and mortgage refund for this period but they refused. Avoid buying from this company. Very little interest in their customers. Once you sign the contract and pay the rent they lose interest in trying to help.
The reply was typical and avoided the questions. We did most of the chasing to get the defects rectified NOT SAGE. There are still defects outstanding after 7 months. The house had no hot water for 31 days. So why do they expect us to pay the rent and mortgage for that period when no one live there???. Their reply gives you impression that they worked hard to fix everything quickly. THIS IS NOT TRUE. It took months of calls and emails before even their Complaints Manager had the decency to actually speak to me. That was a waste of time. She refused point blank to refund the rent for the period when the house could not be lived in. This company is only interested in your money. I strongly recommend you avoid using this company and check the reviews of other shared ownership companies who can offer a better service. I have complained to the Housing Ombudsman who are now investigating . I will post an update when we have the results on the Ombudsman's investigation into this company. You have been warned. Lets see if this company now has the common decency to publicly -on this site - offer a goodwill gesture to reimburse the rent for the period the house could not be lived in . I bet they don't!!

They are not interested in a simple honest answer. They just hide behind legal contracts. Little to no interest in their customers. Do not believe it when they say how much they are doing to help. They are not !!! I ask a simple question. If the house was not fit to live in for well over a month why are they not willing to refund the rent for that period.. I strongly suggest you avoid this company at all costs. Try one that actually wants to look after its customers.
I be they just say sorry and say feel free to contact them. They do have have the decency or courage to admit their errors publicly on this site
I have also got the our local MP involved. She has written to SAGE but they are still not acknowledging their faults or offering a rent/mortgage refund. BEWARE OF USING THIS COMPANY _ AVOID

Poor customer service, the repairs team are rude and pick at peoples legal disabilities. They react & escalate to arguments rather than resolve through resolution. It’s like dealing with a company that never progressed past the 80s.

A large company, but they are completely uninterested in how their property is taken care of, which is handed over to tenants. Most likely, the tenants benefit, but that is no excuse for them to take care of their property, as all the neighbors do. I contacted an employee about the mess, only to be promised to come and see for themselves how everything is thrown together, the gates have been broken. I would be ashamed that my property is in this condition. And as a neighbor, it is disgusting for me to look at this property all the time. But it seems that I am alone. It is very sad that the company is so indifferent to such events. An email has been sent, but there is no answer either

After moving into a new home riddled with both numerous and minor issues that were overlooked by Taylor Wimpey and SAGE, it became clear that resolving these problems wasn't a priority for them. Even six months later, some issues remain unresolved. For months, the house was uninhabitable due to the absence of hot water and significant defects, yet a request for a refund of rent and mortgage was denied. Given their apparent disregard for customer satisfaction after the contract is signed and payments are made, I would advise against purchasing from this company. My grievance has been escalated to the Housing Ombudsman, who is currently investigating.Their response was evasive, and we had to initiate most of the efforts to address the defects rather than SAGE. Even now, several issues persist, and the house lacked hot water for over a month. It only added to our frustration that they expect payment for that period when the house wasn’t livable. Despite their claims of swift problem-solving, our experience was contrary, requiring persistent communication before their Complaints Manager finally spoke with me, only to refuse any rent refund for the time the house was unsuitable for living. Their focus appears to be financial rather than genuinely assisting customers. I urge potential buyers to consider alternative shared ownership companies with better reputations. Updates will follow once the Ombudsman concludes their investigation. Fairness dictates they offer a public goodwill gesture by reimbursing the rent for the unlivable period, though I doubt they will.To date, there's been no further communication. Their avoidance of straightforward answers and reliance on legal frameworks suggest minimal genuine interest in customer welfare. Their assurances of assistance are misleading. If the house was uninhabitable for over a month, why is there resistance to refunding the rent for that duration? My advice is to steer clear of this company and opt for one that genuinely values its customers.

Ms Norris was punctual, kind and very warm. Her visit didn't feel like an inspection at all, and my pets loved her too.

Been with Sage for the past few years in two different properties. First one, FL flat and nothing but issues with boiler. Trying to get sorted a stressful nightmare with repetitive responses that’s getting I nowhere. Loud clicking & bangs in rads and walls that resulted in a whole year without heating and hot water. Trigger several panic attacks and record number of calling 111, opt 2. Had vertigo while downstairs tenants temporarily moved out due to their damp and mould. In the air affected upstairs. Sage didn’t care and had to live in freezing cold with no choice but wash in freezing ice cold baths, sore blue/purple knuckles and Laryngitis. Not ill in over 26 yrs, not even a sniffle, then came Sage Housing. Onto second property. Loads better size but again for the first few months had heating issues, same manufacture of boiler. Same issues as before with the AfterCare team whom are the worst, too many times nobody turns up, and gets cancelled / false resolved. Had a main water pipe leak, had to turn off at the stopcock. AfterCare assumed I turned it off for no reason so wouldn’t help, their solution was to turn the stopcock back on… Seriously??? How stupid can a team be, a leaking mains pipe has constant water flow. Flood! Took ages get them to get it and was left w/o heating and hot water yet again, (a month). I turned to IDEAL for boiler and TW (developers) instead for the leak. Then the gutter clearance. Took months, then worker broke a tube seal, so now have dripping water right outside kitchen window and there’s a puddle, again ignored - nobody turns up and gets cancelled / false resolved. Onto communal lights. Way too bright into my property during all nights. Sage quick to resolve and changed every single light. Pleasantly surprised. Now know the reason, little did I know they decided to have the side walk light on, which is not only hundred times worse but not been on for 14 months. So why now? Sage refuse to switch this off. It lights up property from bedroom and patio. Sage make out it’s developers responsibility to switch off, when in fact it’s down to Sage’s final say. They whom own the property and as I’m a tenant they can dispute it if choose, obviously Sage couldn’t care and I’m suicidal / self harm again. Sage aren’t whom they make out to be, pretend to be on your side even visit to only go away and all said is forgotten about. Got told could be owed compensation for start of tenancy due to prolonged boiler and water pipe issues. I ignored it because it’s all let down too many times with lies. Never got anything from previous property - unnecessarily triggered health issues. Back and forth between developer and landlord, both have no interest and daily suffering. Sage offer petty solutions; blackout blinds, curtains and eye masks etc. They’re way too expensive and already use an eye mask. No mask works in light! Sage offered funds for blackout blinds but if had known from start of tenancy, wouldn’t have allowed parents folk out £2,000 worth of blinds as a gift. They’re not blackout but least with no artificial light, work fine. Got given non used new curtains of parents, again not blackout because for them they live where there’s NOT ONE single street light. Yes it’s a fact! They’re not needed. Each resident has their own yard lights. What people do not understand, even dim light kills sleep and affects our mental health, every aspect not just physically. Therefore bright light would definitely affect ones’ health, like mine. Crazy part - I feel light is illegally placed. It’s down a walk way with very little human traffic but with plenty of other lights nearby for enough security light all way down path, communal sensor and lobby lights, and where path leads to main street lights, so lights all round, and this particular light is not needed. It’s all BS about “health & safety”. Definitely feel, only one whom suffers with it while nobody benefits opposite bedroom with two large windows like a large living room. Have a patio also in the next room, and has ruined Xmas. First time in years happy for Xmas. Not anymore. Before light got switched on, left patio door curtains open to show Xmas tree. Now am ill, generally fear opening all curtains throughout living here, since last week in way too much artificial light from 16:35 to 07:35. There’s no dark nights anymore, body clock thinks it’s constantly daylight and where it’s way more light than in the day, it’s killing me. I love night light; moon & the stars. Artificial light at night is dangerous for human health and for our body clock. At present, sleep throughout the day from when light goes off at 08:00 to random time. Don’t see days or have a life now while need full 6/8 hrs. Some days none at all but crying and suicidal with self harm again. Scientific evidence - artificial light kills. R.I.P me.

Lovely person I spoke with, very helpful

I live in a shared ownership property that has a communal bin cupboard beneath it which is shared with tenants living inside the flats. I've reported the doors on both entrances being damaged several times and no repairs have been completed. Hinges are broken, the wood warped, the frames damaged. Tenants end up slamming the doors loudly, waking us up at all hours of the night. The doors are also worn, needing to be repainted and I offered to do this in the summer, but was told that we were on the list and it would be completed. We're still waiting. Everyday the slamming is disturbing us and I'm at my wits end with it.

I have lived in a Sage shared ownership home for 3 years and have had little to no problems with Sage. The issues generally lie with the property management company. However, in recent months where issues have escalated I have found Daniel to be so helpful and responsive to mine and my fellow neighbours concerns. New actions have been put into place by Sage to monitor and communicate with residents and it really has been a massive relief. Thank you Daniel

I am absolutely disgusted with the service I’ve received from Sage Homes. In my opinion, they have completely failed to meet even the most basic level of responsibility. An emergency repair is supposed to be dealt with within 24 hours — instead, I have been left without water for THREE DAYS.

A pipe burst in my home due to what the engineer themselves confirmed was not my fault. My bathroom is torn apart, there is a huge hole in the wall, and my carpets and walls are still soaked and damaged. Despite this, I have been given no equipment, no temporary measures, and no support whatsoever to deal with the flooding and damage.

I have phoned a total of 12 times, each time speaking to different people who make promises that go absolutely nowhere. I’ve even had repair requests mysteriously cancelled because they claim the issue is “resolved.” How on earth can it be resolved when I still have no running water, severe damage to my home, and a gaping hole in my bathroom wall?

From my experience, it feels like nobody cares, nobody communicates, and nobody takes responsibility. I am left living in unacceptable conditions, and Sage Homes has shown a complete lack of urgency or accountability. This situation is beyond frustrating — it’s disgraceful.

If you are unfortunately living next to a sage own property be prepared for houses looking absolutely disgusting, smashed windows, smoking weed, rubbish all around the property, gas meter doors missing, they never seem to do inspections, these houses on the estate let the estate down, who are you vetting to let the properties out to

Friendly staff, quick to respond to enquiries and sort of any issues raised promptly.

Our experience of Sage Housing has been excellent. Sean has consistently demonstrated professionalism, openness and honesty. His fair and impartial approach is greatly appreciated, and we value his support.

I've been here 4 years and I've just been taken over from sage to sparrow. Sage have left and are now trying to charge us an extra £450 for service charge under charged from 2024-2025 when they done absolutely nothing. Had hell with sage for the last 4 years and this has topped it off absolutely scammers!... in response to the response.... an estimate I understand but been here for years and never owed £450 which was under Budgeted. If you see the responses why it's even worse... all down to incompetence. Can't wait to move money grabbing. P.s calculate £450x how many properties... under calculating over 10-20k is worrying......funny how when they get taken over we owe this too!