Sahara Fresh Reviews 384

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

I gave 4 stars because I didn’t get any emails regarding processing my order and courier details etc. nice to get some sms during the delivery process. Thanks

Rated 5 out of 5 stars

Sahara Fresh has been our family’s go to place for Turkish food for last couple of years. Thanks to them we are able to have a large variety of Turkish food, borek, pastirma, simit etc., regularly via... See more

Rated 5 out of 5 stars

Very good service and all frozen items came well insulated and cold. Pricing was good too. I was a little disappointed a couple of items got cancelled but that won’t stop me from purchasing my fave Tu... See more

Company replied

Rated 5 out of 5 stars

Half deliver was received but Sahara Fresh did everything to ensure the remaining items were received same day. Kept me informed of the problem that occurred and had a lovely lady deliver it personall... See more

Company details

  1. Grocery Delivery Service

Written by the company

Sahara Fresh - Halal Home Delivery Experts. Turkish, Mediterranean & Middle-Eastern products at great prices and convenience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

384 reviews

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Rated 5 out of 5 stars

A true taste of home ♥️

We love the Sahara Fresh/Mr Smiley team! Brilliant range of hard-to-find products (simit!), fast and fantastic communication, super fast and well-packed deliveries. We’re going to be regular customers. Thank you ☺️

February 8, 2023
Rated 5 out of 5 stars

Great Service!

Orders are packed neatly and delivered on time.
Products are always great quality.
Great Service!

January 26, 2023
Rated 5 out of 5 stars

Great service

I was kept updated and when only part of my order could be fulfilled I received an immediate partial refund
Great service

January 5, 2023
Rated 5 out of 5 stars

After a delay in delivery date

After a delay in delivery date, I am pleased to say that my order was delivered as per rescheduled date. However, when since the order had frozen items I would have preferred the delivery staff knocked on my door when leaving the order on my door step. Thank you for your service.

August 17, 2022
Rated 5 out of 5 stars

Great online Turkish grocery shopping experience

Sahara Fresh has been our family’s go to place for Turkish food for last couple of years. Thanks to them we are able to have a large variety of Turkish food, borek, pastirma, simit etc., regularly via deliveries, instead of occasionally like we used to be able to do in Southeastern suburbs in Melbourne. Their care in preparing and delivering our order never disappoints.

August 10, 2022
Rated 5 out of 5 stars

My First visit to The store GEM found!!!

My First visit to the store after making online delivery order!
They were so kind and helpful answering my questions promptly I decided to pick up my purchase and see what else was in their store instead of having goods delivered.
As we walked in there was a photo collage of the family And we were greeted by a smile!
The gentleman smiled from ear to ear saying “ welcome I am Smiley”
I smiled and replied I can see.
Store was neat, clean organised and very well priced.
It’s a hidden gem.
Every staff member made an effort to treat us with respect and kindness.
Lacking these days in our world.
Every shelf, fridge, freezer was immaculate!!!
Their pride in the store showed.

I purchased lots of things but the tray of assorted Turkish delights from the deli were mind blowing.
I got a slice of each for my son and we just could not stop until the tray was empty.
Great gift idea?

We will be back!

The only thing that would make it 7 stars is a little corner to have a sweet and a coffee or tea.

Then that would be a great little catch up place:)

August 1, 2022
Unprompted review

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