Sahara Fresh Reviews 384

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

I gave 4 stars because I didn’t get any emails regarding processing my order and courier details etc. nice to get some sms during the delivery process. Thanks

Rated 5 out of 5 stars

Sahara Fresh has been our family’s go to place for Turkish food for last couple of years. Thanks to them we are able to have a large variety of Turkish food, borek, pastirma, simit etc., regularly via... See more

Rated 5 out of 5 stars

Very good service and all frozen items came well insulated and cold. Pricing was good too. I was a little disappointed a couple of items got cancelled but that won’t stop me from purchasing my fave Tu... See more

Company replied

Rated 5 out of 5 stars

Half deliver was received but Sahara Fresh did everything to ensure the remaining items were received same day. Kept me informed of the problem that occurred and had a lovely lady deliver it personall... See more

Company details

  1. Grocery Delivery Service

Written by the company

Sahara Fresh - Halal Home Delivery Experts. Turkish, Mediterranean & Middle-Eastern products at great prices and convenience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

384 reviews

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Rated 1 out of 5 stars

First of all

First of all, the order was delayed by 2 days so took about a week since I placed the order to receive it. And secondly half of the order was not available and was refunded. I wasted a lot of time ordering with them and still not receiving what I ordered. It would have been better if I walked into the nearest grocery and picked the things I want from there. Lesson learned. Not ordering with them again.

November 25, 2021
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Reply from Sahara Fresh

Thanks for the chat over the phone and Thanks for the review and feedback. We are happy to discuss and rectify any issue as quick as possible to provide you a better shopping experience.
You can reach us out on social media, send us an email or simply call us, our friendly customer care team answers rapidly.

Rated 5 out of 5 stars

One of my fave online stores

Fantastic customer service over and over again. Love the quality and flavour of the foods. A great all round place to shop!

November 11, 2021
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Reply from Sahara Fresh

Thank you Amanda!

Rated 5 out of 5 stars

Very good service and all frozen items…

Very good service and all frozen items came well insulated and cold. Pricing was good too. I was a little disappointed a couple of items got cancelled but that won’t stop me from purchasing my fave Turkish products. Delivery was quick as well and great communication.

November 6, 2021
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Reply from Sahara Fresh

Thanks for your positive review Rima!

Rated 1 out of 5 stars

First we didn’t have half of the order

First we didn’t have half of the order. (Recieved next day)
Second item was missing we asked them to refund it instead of sending it again. They said they will refund its been over 1 month still didnt recieved the refund. Very unhappy with our purchase from sahara fresh.

November 4, 2021
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Reply from Sahara Fresh

Thank you for your feedback and Apologies for the unpleasant experience.
I will quickly go through again and check the refund process.
We are happy to answer your calls or reply on social media channels if you need any assistance.
I will call you today and follow up the issue with you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Love that I can get my turkish supplies delivered straight to my house!!

October 30, 2021
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Reply from Sahara Fresh

Thanks for the positive feedback!

Rated 5 out of 5 stars

A+ service with a smile

A+ service with a smile. Produce & other goods are immaculate, delivery is always prompt, and they have a wide variety of goods. Love shopping from Sahara Fresh !

October 29, 2021
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Reply from Sahara Fresh

Thank you for your kind words Didem!

Rated 5 out of 5 stars

5 Star Sahara Fresh 👌

Fast delivery, absolutely tasty the Mighty Spud 750gram Potato cakes are delightful and they cooked to perfection. I will definitely order again. 😃 Highly recommend people must give Sahara Fresh a go today.

October 27, 2021
Rated 2 out of 5 stars

The bananas were old upon arrival

The bananas were old upon arrival, their skins yellow and black and when peeled blackish inside. We threw them all in the bin, waste of $8. The rockmelons were tiny for the price charged.

The spray kolonya bottles were packed in same box with loose potatoes resulting in their lids coming off, never seen packaging like this before.

In future l will only be ordering pre packed and seeled items such as yogurt, helim and frozen food to ensure they’re of good quality.

October 26, 2021
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Reply from Sahara Fresh

Hi Damla,
Sorry to hear you had to go through this experience.
Thanks for the chat over the phone, We tried our best to solve this problem for you, Your replacements will be ready for your next purchase, as you wished.

Rated 5 out of 5 stars

I saw this company on Facebook and…

I saw this company on Facebook and decided to give them a go instead of using my regular main supermarket. I was so surprised at the excellent products, choices and freshness of there frozen, fresh veggies and meat.
I will continue to use them from now on for all my grocery needs as there service, packing and delivery was exceptional.
Thank you 🙏

October 25, 2021
Rated 3 out of 5 stars

My first purchase from Sahara Fresh

My first purchase from Sahara Fresh, delivered on 19-10-2021 with a problem. There was two boxes with Haloumi cheese, each box was containing two, 2Kg buckets. One box came with very good condition. Second box came with leaking salty water of haloumi cheese bucket, because the lid of the bucket was open (the lit was not properly closed). Also there was another problem with second bucket too, the seal of the lit was broken. Under these condition it was impossible for me to accept because of hygienic reasons. I complained to Sahara Fresh and they replaced the two bucket of haloumi cheese after a couple days and they took back other two. I suggest them to be more careful when they packing the goods for delivery in future to earn 5 star rating.

October 24, 2021
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Reply from Sahara Fresh

Hi Ali,
Thanks for ordering with us and taking your time for the review!
We tried our best to act quick to solve your complain and keep the communication flowing. All related departments informed about the issue, we are taking all precautions needed to prevent this to happening again.

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