I've been looking for a pair of comfortable spring summer trousers in a natural fabric, and Saint and Sofia popped up on my Facebook feed with some organic cotton trousers, more than I would normally... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery - no problems. Don’t think I’ve ever bought jeans online and been satisfied - however, as soon as I tried these on I popped on line to look at other colours!! Great quality and fi... See more
Company replied
The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair Unfortunately the material of my new ones doe... See more
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LOVE LOVE LOVE these new trousers, they fit perfectly and the best part is they come in three lengths, which most places do not offer - this means I can take them out of the packaging and wear them wi... See more
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Company details
Written by the company
Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.
Contact info
Tower Bridge Road, SE1 2UP, Southbank, London, United Kingdom
- 020 3929 3896
- care@saintandsofia.com
- saintandsofia.com
4.6
Excellent
20K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly customer service
Friendly customer service, store well laid out and presented, large comfortable changing room. Great experience. Keller trousers lovely quality and true to size fit.
March 16, 2026
Unprompted review
Reply from Saint and Sofia
Hello and thank you so much for your review.
We appreciate you stopping by!
Please shop with us again soon.
Cheers,
Stacey
Andi v neck vest with lace
The top arrived on time and looked better on than in the photos.
The sizing was perfect for me.
March 16, 2026
Unprompted review
Reply from Saint and Sofia
Hi Karen
Thank you so much for your 5 star review.
We appreciate you taking the time.
Have a great weekend,
Stacey
Great fit
Ordered trousers as I'm finding it difficult to get a good, comfortable fit. The trousers where really comfortable and were well made and - the fit was perfect. Will definitely order more.
March 19, 2026
Unprompted review
Reply from Saint and Sofia
HI Margaret
Thank you for your 5 star review.
We are so happy to hear you are enjoying your trousers.
Cheers,
Stacey
Gorgeous quality
Arrived really quickly, lovely packaging and gorgeous quality trainers. Perfect
March 17, 2026
Unprompted review
Reply from Saint and Sofia
Hi Emily
Thank you so much for leaving us a review.
We truly appreciate you taking the time.
Cheers,
Stacey
Always receive a Great customer service…
Always receive a Great customer service with this lovely company.
March 12, 2026
Unprompted review
Reply from Saint and Sofia
Hi Alex
Thank you for your review.
We appreciate your kind words, and hope you shop with us again soon.
Cheers,
Stacey
Excellent quality with great customer…
Excellent quality with great customer service & delivery. I look forward to my next purchase!
March 19, 2026
Unprompted review
Reply from Saint and Sofia
Hello and thank you for leaving us a great review!
We can't wait to see what you shop for next!
Cheers,
Stacey
I ordered a beautiful longsleeve from…
I ordered a beautiful longsleeve from S&S, after just one wash (exactly in the way I should do it) the top started pilling heavily, and the fabric—originally black—now looks grey. I felt so excited for it and got really disappointed. Way too expensive.
March 18, 2026
Unprompted review
Reply from Saint and Sofia
Hello,
Thank you for your feedback, and we’re really sorry to hear about your experience with the top — we completely understand how disappointing that must have been.
Our Customer Care team has now resolved this for you, and a full refund has been issued. If there’s anything further we can help with, please don’t hesitate to get in touch.
Have a nice day.
Rosie
Saint & Sofia Customer care
Gorgeous red swimming costume
Gorgeous red swimming costume . Love it . Had to return the bikini but refunded promptly
March 18, 2026
Unprompted review
Reply from Saint and Sofia
Hello Lara,
We're appreciate your kind feedback on your new Saint & Sofia swimming costume.
Shame to hear you had to return the bikini however we are pleased to hear you're happy with your swimming costume.
Have a lovely day.
Rosie
Saint & Sofia Customer Care
Reply from Saint and Sofia
Hello Jayne,
We're so pleased to hear your feedback on the communication and quality of the products received.
We truly look forward to welcoming you back.
Have a lovely day.
Rosie
Saint & Sofia Customer Care
very quick delivery
very quick delivery, nicely packaged and I like both dresses and they fit so total result!
March 13, 2026
Unprompted review
Reply from Saint and Sofia
Hi Alice
Thank you so much for your review.
We are happy to hear you are enjoying your dresses!
Please shop with us again soon.
Cheers,
Stacey
Beautiful top
Beautiful top! I will definitely order another one as it's perfect for work..
Wonderful service. Thank you!!
March 10, 2026
Unprompted review
Reply from Saint and Sofia
Hello and thank you for leaving us a 5 star review.
We are very appreciative that you took the time.
Cheers,
Stacey
Order Isssues
UPDATE: Stacey was able to help resolve my issue and get my refund. Thank you Stacy!
Buyer beware! I made a purchase with Saint and Sofia and need to return the item. I am unable to process my return online (with a message saying my order does not exist). I have tried to get an RA/return label for over a week with no responses to emails and when I call the customer service number, I either get a recording saying I'm calling outside of business hours (even though it's not outside of business hours) or the call rings and rings and eventually drops.
Lesson learned. I will not be making any more purchases from them.
March 12, 2026
Unprompted review
Reply from Saint and Sofia
Hi Alana
Thank you for leaving us a review.
Unfortunately, I don't see any communication from you either phone call, voicemail or email after the 2nd of March when we did reply back to you at that time for an order status / tracking information.
I have emailed you today to follow up on this request for return and given you instructions.
I hope we can turn this around for you :)
Kind regards,
Stacey
Fantastic service
Always prompt service. Ordering and delivery excellent. Beautifully prepared and wrapped parcels
March 9, 2026
Unprompted review
Reply from Saint and Sofia
Hi CS
Thank you so much for your review.
We truly appreciate you taking the time.
Cheers,
Stacey
Quick delivery and great item
March 9, 2026
Unprompted review
Reply from Saint and Sofia
Hello Sarah
Thank you so much for leaving us a 5 star review.
We truly appreciate you taking the time.
Cheers,
Stacey
Impressed
From placing order everything worked quickly and efficiently plus keeping me in the loop
My purchase was all I expected and more, absolutely delighted with the quality and fit
Thank you
March 9, 2026
Unprompted review
Reply from Saint and Sofia
Hi Mrs Stewart
Thank you for the 5 star review.
We are happy to hear the experience was great overall.
Enjoy,
Stacey
Jacket was as described and good…
Jacket was as described and good quality. Service very good
March 12, 2026
Unprompted review
Reply from Saint and Sofia
Hi Catherine
Thank you for leaving us a review on the jacket purchased.
We hope you get lots of compliments when you wear it :)
Cheers,
Stacey
True to size.
Love my trousers fit is true to size good quality fabric that is worth the price they drape well and feel comfortable and look expensive. Would have been 5* if I didn’t have to wait longer than I expected and I thought the delivery charge was too steep! I had to contact customer services who were prompt in replying and dealt with my query!
March 8, 2026
Unprompted review
Reply from Saint and Sofia
Hi Janet
Thank you for your review.
We are sorry for the wait times during delivery!
Of course please reach out to our Care Team via email if you should need any further assistance.
Kind regards,
Stacey
I good fit
Great fabric and fit although if I wore heeled boots I would have needed a tall. Might be easier to give leg length.
Just waiting for the light denim for summer, hope it’s soon.
March 13, 2026
Unprompted review
Reply from Saint and Sofia
HI Fleur
Thank you so much for taking the time to leave us a review.
We do offer lengths for our pants on each product page.
Please reach out to us via email if you should need any further help.
Kind regards,
Stacey
Love the top it fits well and the…
Love the top it fits well and the material seems good
March 15, 2026
Unprompted review
Reply from Saint and Sofia
Hi Christine
Thank you so much for leaving us a review.
We appreciate you taking the time.
Cheers,
Stacey
Beautifully packaged and great quality…
Beautifully packaged and great quality item, just as described 🥰
March 10, 2026
Unprompted review
Reply from Saint and Sofia
HI Caz
Thank you for your 5 star review.
We love hearing that you received your parcel and loved it!
Enjoy ,
Stacey
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