SAINT Eyewear Reviews 327

I absolutely love mine! Thought I’d give them a go as I drive in my multi-focals all the time…brilliant! Was pleasantly surprised and now my sister is purchasing some. They fit over my glasses easily, are comfortable and cut out all the glare. I bought two and keep my spare pair in my hubby’s car.

Really gorgeous. I reveived in a short time. Perfect fit. Really enjoy them. Recommend them. 😊

I have had prescription sunglasses for years and years. I reeeeally missed choosing a pair of sunglasses that I really loved. I LOVE my pink Saint Sunglasses!! Easy to order, good price and quick delivery! Highly recommend!

The best of the best, so happy with the sunglasses planing to buy one more pair

I had an issue with the contents of my package, I emailed them about it. They quickly gave me a reply and are rectifying the issue ☺️

See the edits made below on 21/02/2026 if you need evidence of the shitty practices of this "business". Scam all around.

This brand is not Australian, no product is held here, the contact phone number is s Philippines mobile number.
This is a drop shipping outfit.
Don't waste your time, or money.
Claim to be Australian but my package came from China.
Paid for express post, it was annoying but.
Quality was absolutely horrendous. Think cheapest of the cheap Temu or Wish or AliExpress stuff. In fact wouldn't be surprised if this isn't just a drop shipping outfit.
Their customer service was responsive when I was following up about why my excited shipping was teasing so long.
However radio silence when I said I wanted to return and refund the $60aud I paid for 2. I quoted their own 30 day no questions asked returns policy.

EDIT no2 21/02/2026 - You can't make this up. They have contacted me after seeing this review! Lovely they have offered me a full refund. IF I remove this review! Email chain below:

Me
to:
help at saintbrand.shop
21 Feb 2026, 19:01
Re: Return and refund order 49769
No. I won't be deleting it.
I'll be sharing this email as well on trustpilot.
Honour your no questions asked refund policy like your website says.
This is just further proof of your shoddy business practices.
Process the refund today. Now. I'm not paying for postage for absolutely shocking quality products. I'll destroy the products and show proof. But I'm not paying to send you your own products that don't even come close to the claims or suggestion of quality you make on your site.

Thanks
Brendon

help at saintbrand.shop
to:
Me
21 Feb 2026, 18:44
Re: Return and refund order 49769
Hi again, Brendon!

I hope you are well.

Would you be open to deleting your Trustpilot review and closing the chargeback in exchange to a full refund plus a free pair of glasses?

Please let me know if this works for you.

Kind regards,
Febee
SAINT Customer Support

help at saintbrand.shop
to:
me
21 Feb 2026, 18:22
Re: Return and refund order 49769
Hi Brendon,

I'm really sorry to hear you're unhappy with the glasses and that you've initiated a chargeback.

We can definitely help you with a return. Since you're in Australia, you can send your order back to our address: 56-58 Eighth Ave, Maylands WA 6051, Australia.

Please include the original packaging and proof of return with a tracking number. Once we get that proof, we can process your refund.

Kind regards,
Febee
SAINT Customer Support

Edit 21/02/2026:
This garbage company is going round trying to claim that this review is for another business. It is not. My order was through saintbrand.shop. In fact here's the email trail:

Me
to:
help at saintbrand.shop
20 Feb 2026, 14:56
Re: Return and refund order 49769
I am now providing reviews on as many review sites as possible about your company and its shitty practices.
I have initiated a chargeback process with my bank.
Thanks
Brendon

Me
to:
help at saintbrand.shop
20 Feb 2026, 13:04
I'm still waiting a response.
What is the returns and refund process.
Thanks
Brendon

Me
to:
help at saintbrand.shop
19 Feb 2026, 17:15
What's the returns process.
If you don't provide advice I'll start a chargeback process through my bank.
Thanks
Brendon

Me
to:
help at saintbrand.shop
18 Feb 2026, 16:21
To be fully transparent I'm not at all happy with the flimsy quality of the glasses, they don't suit me, and the lenses rub against the lens of my prescription glasses.

Further see the screenshot from your website.

Thanks
Brendon

Help at saintbrand.shop
to
Me
18 Feb 2026, 16:14
Hi Brendon,

Thank you for reaching out to us! To help us understand the issue more clearly and provide the best possible assistance, could you please send us a quick photo of the glasses? This will allow us to see exactly what’s happening and offer you a faster and more accurate solution.

We really appreciate your help and look forward to receiving your photo so we can resolve this for you as soon as possible.

Kind regards,
Nor-ien
SAINT Customer Support

Me
to:
help at saintbrand.shop
Feb 18, 2026, 16:14
Hi

I finally received my order today.

I tried them on and my prescription glasses didn't and they didn't suit me.

How do I progress with the returns and refund.

Thanks
Brendon

These are great- once in you don’t realize they are over your eye glasses- not bulky

It was a bit of a wait in terms of postage, especially as I thought that this is an Australian company and would be posted locally; but it turns out the eyewear is dispatched from China. But, saying that, the quality of the product is excellent and basically it does what the ad says and that's what matters. Value for money

Mediocre product and truly terrible customer service. They won’t do anything to resolve an issue unless you update your review to a five star review prior to them helping you. The over fits have different sizing, one is tight and one is comfortable. Both create so many reflections when layered with glasses I would never feel safe to use them while driving. Customer service is abysmal. No response for over 10 days and finally heard from them AFTER leaving a bad review and help is offered on the contingency that you update your review to a five star review. Call them out on that and you get an apology followed by the same thing again - offering to make it right IF I update that review first. Went around that circle with them a few times and finally told them to stop contacting me. This has been such an insane interaction I would post screenshots if I could. Buyer beware.

Great glasses, very easy to wear and they stay on

Fabulous product, loved my first pairs so much I went back for more and got some for my husband to! And when there was a small issue, the customer service was amazing, unexpectedly so! Cannot rate them higher for their product and service.

The glasses are see through, so you can see your other glasses through the lens, which is not a good look. It has taken weeks to get a response from any type of customer service.

This company is useless at customer service. My product took weeks to arrive and when it eventually did it was damaged. They don't respond to email's or Facebook messages. I'm trying to get a refund through my credit card currently. I wouldn't go anywhere near this company and their crappy cheap products

Great Idea, but dont fit over my prescription glasses - ? I think it should be worded that they are a fit with smaller glasses frames.

The website is very easy to navigate. Delivery was very quick.
I would love to see more range in the 'medium' size glasses.

Glasses ride about half to 3/4 way toward tip of nose. When I lean over to garden, they slide down and I'm forever having to push them back up. I commented on Facebook about the problem, was sent a DM through Messenger from you folks to reply with my order number and you never replied back. 3 times you sent DMs on 3 of my different posts, 3 times I replied and 3 times nothing from you. Terrible customer service.

Shipping was fine.
What is dont like is the fact my eye glasses frame can be seen through the lenses.
The frames are sturdy enough, but I honestly thought they would blend more with my glasses. My original glasses frames are clear for clarity, not a black or dark colour.

Steer clear. Poor quality product and wont allow you to refund - they offer you small % of money back citing expensive shipping costs and never tell you where to send item. Then they offer a bit higher % refund, still avoiding to provide a return address. They ignore your emails for weeks. Photos on website are nothing like the products - the products show your glasses through them much more clearly than the pictures. They look ridiculous. More plastic into landfill now.

Products as advertised. Nice a light to wear.

Online purchase was fine, took longer to be delivered than promised. It was the returns process that’s horrendous! Following all instructions, waiting for response to get product back within 30 days. Getting a few sporadic messages and then replying only to be ghosted for days on end. The only good contact I got was when I lodged a dispute with Afterpay. Then the return process started happening. So disappointed as I probably would have exchanged if I hadn’t been ghosted and received such poor customer service until I threw a tantrum. Be better for other customers please.