Saints & Slimmers 

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Rated 4 out of 5 stars

Good service and delivery, always running promotions. Sometimes the stock disappears for a while and things change around but I've worked out the products I like and stick with them.

Rated 3 out of 5 stars

Starting with S&S is a good starting point. But do your research and the best solution to lose the most weight quickly is a combination of meals, diet companies. [EXTERNAL REFERENCE] has lower calorie... See more

Rated 5 out of 5 stars

The Saints and Slimmers products are really good. My favourite things that I've tried so far are the natural chocolate and strawberry milkshakes, chocolate muffins, sinless meal bars, toffee porridge,... See more

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Rated 4 out of 5 stars

Overall this diet company offer some of the best tasting products around at a great price . Their only downfall is their stock problems allways seem to be out of one thing or another especally the rea... See more

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Rated 5 out of 5 stars

Excellent product, excellent service!

The last time I tried a vlcd was about ten years ago and i'm really impressed at the improvements in the products.
They're a lot more tasty than they used to be and the meals ( spag bol, veg chilli and cottage pie ) are fantastic, especially now it's winter.
I searched around online when I decided to start this diet again and there is a fair choice of companies to chose from, Saints and Slimmers are brilliant, excellent quality products, loads to choose from, delivery is fast, there's online support if you want it.
Saints and slimmers are also very reasonably priced with loads of offers.
All in all an excellent choice, especially if you're not keen on paying anything up to about £80 a week for the same thing elsewhere!

November 9, 2013
Unprompted review
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Reply from Saints & Slimmers

Hiya Catherine,

Many thanks for taking the time to leave a review and for your feedback.

Its great that you're enjoying our products, and i hope you've started well with your weight loss?

The mealpacks have been a great addition to our range, and we are always looking to expand it and bring new and different things to the website, so please keep an eye out for new products and special offers.

I hope all goes well for you, and please let us know if you have any questions that we can help with.

Regards
Customer Services

Rated 4 out of 5 stars

lost 9 pounds in 11 days!

Saints and slimmers had been the first diet I have successfully lost weight on! Im not overweight but was getting close so needed a good kick start to a diet. I tried the 600 cal VLCD and have only been on it for 10 days but have lost 9 pounds so far! I know that the beginning weight loss is always water but still, its not all water! I also think the food is delicious too. I especially like the veg chilli, cottage pie and the meal bars. Not so keen on the saintly shakes in he blue packets. I think its just a taste preference. But I do like the 100% natural meal shakes. I also dont like ths tomato soup, but at least I know for next time! The cost is also low compared to other diet plans too (the initial reason I went for them). Definitely a good choice to go with saints and slimmers.

November 8, 2013
Unprompted review
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Reply from Saints & Slimmers

Hiya Jessica,

Many thanks for taking the time to leave a review, and you've made a great start - well done.

It sounds if the majority of our products you're enjoying, but as you say taste is subjective and you're able to change our bundles to suit your individual peferences.

I hope we can continue to help you achieve your goals, and please don't hesitate to get in touch with us if you have any queries.

Many thanks
Janine
Customer Services

Rated 2 out of 5 stars

Saddening

Made an order and got my items as scheduled, packaging looking worse for wear. Then to my utter surprise found that the BBE dates on the bars (60 in number) I received had passed. Contacted customer service and was told they couldn't exchange them because they didn't have any bars that the BBE dates hadn't passed. Which for me was very demeaning, it was more like I was being used as a dustbin to get rid of old stock. Also customer service claimed that they had a new caveat on their website that said that products could be used after the BBE date. I searched the website but never found it. I really don't need a response from S&S because it won't make any difference to the fact that they have made up their mind to sending products that have passed their BBE dates to paying customers all in a bid not to record a loss. What if I take ill as a result will their caveat stand in court?

November 4, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi there,

I am sorry that you weren't happy with the information on the site and the advise you were provided when you contacted us.

The BBE dates have all been independently checked and the limited products affected are still nutritious and will be tasty until April 2014.

Please be assured that if we felt that health would be affected we would definitely not be selling these or sending them out to our customers.

Regards
Customer Services

Rated 3 out of 5 stars

love the product but should be more accurate .

I am very happy with S & S but I had a problem with my orderunfortunately it's not the first time. Didn't complain because they just got the flavours wrong .

November 2, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi Suzi,

I am sorry that there was a problem with this order.

I hope you have received our message regarding this, and if you'd like to allow us to send the correct items to you please let us know so that we can resolve this for you.

Many thanks
Janine
Customer Services

Rated 5 out of 5 stars

fantastic products

I am so pleased with the products that I bought, especially the meal packs.

November 2, 2013
Unprompted review
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Reply from Saints & Slimmers

Hiya,

I am glad that you're enjoying our products, and i hope we can help you to achieve your weight loss goals.

Please let us know if we can be of any support or help to you.

Regards
Customer Services

Rated 1 out of 5 stars

Utterly Useless

My first order with Saints and Slimmers has left a bad taste in my mouth. Although customer service reps were nice enough they don't have the power to actually solve any issues.

* Placed an order at 11pm on Wednesday. No confirmation of order received via email nor any confirmation of order on 'My Account'.
* Called on Thursday Morning, received an apology, order manually added to the account and advised it would still arrive on Friday as planned.
* Contacted by Yodel on Friday advising me that they couldn't find the address. I then contacted Yodel and was informed that the address on the Label was incomplete / inaccurate and therefore would be returned to the sender.
* Contacted Saints and Slimmers they insisted the label was correct and that delivery would still take place.
* No delivery ever arrived.
* Contacted Saints and Slimmers again requesting a refund. Request denied as 'they need the items back'. Explained what had happened - advised to wait until monday.

At the time of writing I am £97 out of pocket with no products to show for it. Utterly unacceptable.

I will be approaching my Bank on Monday with a fraud claim.

My Advise? AVOID this company at all costs.

November 1, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi there,

I am sorry that there was some confusion with your order, possibly due to an IT issue with the Yodel scanners providing their customer service/ tracking systems with incorrect information.

Your order is now tracking as being delivered successfully, within the timescales that you chose for delivery, and hope that it arrived in good condition and you have been able to start your plan.

I have tried to contact you to apologise personally, but have emailed you instead. I do understand how frustrated you may have felt, but hope that it is now resolved for you.

Please be assured that we will so our upmost to provide up-to-date information when requested and be open and honest if there is any issues or queries so that we can resolve to ensure that customers receive their orders from us in good time.

Please don't hesitate to get in touch if you have any further queries.

Regards
Janine
Head of Customer Services

Rated 1 out of 5 stars

totally unreliable VERY upset Indeed

I tried to order on line but it would not take me to the check out.
I called and a lady completed my order for me and charge me £4.50 for next day delivery
My kitchen is being refurbished so I thought id use this time to go on the crash low cal diet as I have no cooker or fridge for three weeks.
The parcel failed to arrive
I called S&S she said she would send another, not charge me postage and discount my next order by a ‘generous’ 10 % (£3.00) what a joke !!!!!
Guess what ? that failed to arrive as well
I have mailed Saints and slimmers constantly no one has replied
No one has refunded me and not one calorie has arrived at my doorstep in the two weeks and two days since I ordered
I am so upset as when my kitchen is complete I wont be eating packaged food.
It has been so hard dieting with no fridge or cooker
Saints and slimmers have totally failed me I am deeply upset

October 26, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi Diana,

I am sorry for the service you have received from us, this is absolutely not the norm from us (as you'll see from the comments from our other customers) but its natural for you to feel frustrated and let down if there has been an issue.

A member of our Customer Services team is looking in to this for you and will be in touch personally to resolve for you.

Regards
Customer Services

Rated 5 out of 5 stars

Just the job

Just what I needed to get me started on a lower calorie intake. Tastes great and one of the better diet meal replacement I have tasted. Highly recommend.

October 25, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi there,

Many thanks for your comments, and its great that you're liking it so far.

Good luck with the rest of your plan, and hope you achieve any goals that you have. Please let us know if you have any queries.

Regards
Customer Services

Rated 5 out of 5 stars

saints and slimmers a snappy and simple choice - amazing value too

There is masses of choice for sweet and savoury, personally I prefer the savoury options as the sweet ones have a sweetner taste about them....making them taste a little "artificial" however they are pleasant enough. There is even some savoury meal options that give even further choice.
A tip is to use a blender to mix the shakes and soups as they tend not mix properly in a shaker, the meals I put more water in in and cooked in the microwave a little longer and they went a little further and were nicer to eat.
The berries and yoghurt bars are the nicest from the range and the ready made shakes are great for when you are on the move - have been particulary great for me as I travel with my work, overall good value and taste nice. If I could change anything it would be to make the sweet shakes not as sweet....just personal taste

October 24, 2013
Unprompted review
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Reply from Saints & Slimmers

Hiya Rachel,

Many thanks for leaving your review, and its great that you're enjoying the products and adapting them slightly to suit your lifestyle and personal choice.

With regards to the sweetness of some of the products, as you say this may be down to personal taste but the introduction of more savoury items such as the soups and mealpacks have helped to ensure a good combination of products.

All the best for the rest of your plan, and please keep us updated with how you get on.

Regards
Customer Services

Rated 5 out of 5 stars

Amazing products, Fabulous prices and super fast delivery

Love these products, they have made it possible for me to lose weight when do other diet worked.

I will always have a stash of Saints and Slimmers in my cupboard for when i may have slipped off the rails a little bit and need to lose a few pounds quickly!!

October 20, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi Sarah,

Thank you for your comments, and glad that we've been able to help you so far.

Good luck with your maintenance now, and please let us know if you have any further queries, and do keep a few things to hand for when you're busy and need a healthy, nutritious and filling meal/ snack!

Regards
Customer Services

Rated 3 out of 5 stars

Excellent service - Product...... Not so sure

Great price for a meal replacement diet. Customer service and delivery is second to none. Was a bit dissapointed that most of the meal replacement bars have a use by date of the end of the month that I bought them it (although, if I use them all, this isn't a problem).
The products themselves are palatable, however I wouldn't go as far to say that I've really enjoyed any of them. The porridge (strawberry jam) and breakfast muffins were the nearest to 'normal' food and pretty good for this kind of thing.
I just don't think this is the diet for me. It's not a critisism, as I think that as meal replacement diets go, Saints & Slimmers is a cost effective and affordable option - I've tried the others, and it's probably the best out of all of them.

October 19, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi Donna,

Thank you for taking the time to leave a review, and its a shame that some of the products you've had from us have made your review less favourable - as you clearly liked our concept, service and value for money.

We do have new products being launched regularly, so please take a look to see if any of these may be more suitable for you.

Should you have any further queries please don't hesitate to get in touch with us in the future.

Regards
Customer Services

Rated 5 out of 5 stars

Brilliant product and service

Easy to order online, shakes, soups, bars and meals taste fab. Very fast free delivery, cant fault this company one bit !

October 17, 2013
Unprompted review
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Reply from Saints & Slimmers

Hiya Kate,

Great feedback, thank you very much.

I hope all is going well, but do let us know if you have any questions and keep us updated with how you're getting on.

Regards
Janine
CS

Rated 4 out of 5 stars

So far so good

Ordered the 28 day pack which arrived within a couple of days. I was pleased with the ability to choose 84 items of my choice and chose a few options to prevent boredom and as a test really as I intend to go 3 months on the diet.

I'm very happy with the premixed shakes which are great as I travel a lot and I didn't want the hassle of mixing etc. The meals are ok, I was expecting a 'ready meal' but they are dried sachets which you mix with water and microwave. Spag Bol and veg chilli are nice cottage pie is palatable but resembles mush.
The bars are handy but I will be reducing the number I order next time as they are not as nice as the other products.

4 days in and I've lost a few pounds , not struggling at all although I did Cambridge before and new what to expect, training yourself to drink so much water takes a day or two.

Give it a go is all I can say

October 14, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi Craig,

Many thanks for taking the time to leave a review and for your feedback.

Taste can be subjective, but glad that you're liking most of the products you've chosen with this pack.

You seem to have made a good start and wish you all the best for the rest of your plan. Please keep us updated with how you're getting on, and let us know if you have any queries.

Regards
Customer Services

Rated 5 out of 5 stars

Excellent efficient service

The entire process from ordering the products through to the delivery of the items was quick and efficient. The entire service was excellent.

October 14, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi there,

Thanks for your review and feedback.

I'm glad all has gone well so far, and hope you are enjoying the products you received from us?

If you have any queries please don't hesitate to get in touch, and good luck with your plan.

Regards
Customer Services

Rated 5 out of 5 stars

Love the porridge and muffins!

I absolutely love the porridge! I like the fact that I don't have to put it in a microwave just need hot water and my breakfast is sorted. Give me more time to fuss over my baby's breakfast. Alhough I love the chocolate muffins won't be ordering them again I physically have to stop myself from eating another one. Put them on a high shelve otherwise I'll be having 2 at a time. Diet is good so far so I'm ordering more porridge tomorrow before I run out. I'll try banana as well this time. Thanks for the speedy delivery too!

October 13, 2013
Unprompted review
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Reply from Saints & Slimmers

Hiya Phoebe,

Thank you for your review and feedback.

The muffins are lovely aren't they, and its great to have a treat whilst following a diet plan!

The original and flavoured porridge are also great now its getting colder, and will ensure that you have a healthy, satisfying breakfast to kick-start your day.

If you have any queries please don't hesitate to get in touch with us.

Regards
Customer Services

Rated 4 out of 5 stars

Good products, quick delivery

Was a bit sceptical about the low caliber diet meals thought I would be hungry and craving chocolate like I usually do when trying to diet but actually feel ok and am pleased after a week to see the scales shifting will carry on fit 2nore weeks and see of they are still moving

October 13, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi Tina,

Thank you for your comments, and its great that the scales are moving in the right direction for you.

I hope you continue to enjoy our products and we can help you achieve and maintain your weight loss goals.

If you have any further queries please don't hesitate to get in touch.

Regards
Customer Services

Rated 4 out of 5 stars

Just started using. My first few days

It's probably a bit unfair to give a review so soon after starting the program. But i can comment on the products i have used so far.
I have a BMI over 40 so I was put on the 1200 kcal a day plan.
I received my 2 boxes very quickly, within 3 days. I was notified by the courier in advance of the hour my order would be delivered. So I made sure someone was home to receive it.
I chose to have muffin for breakfast, cereal bar or pretzel for my 2 snacks, heavenly milkshakes for lunch and various recipe dishes for my dinners.
I have no complaints about the quality and taste of the products. A lot better ( and cheaper) than Diet Chef, Go, and lighter life
My problem is the feeling of hunger. I'm eating the main meal at lunch time and feeling extremely hungry again by 6pm. So i cook the family meal and have it without the carbs. My evening meal takes me over 1600 kcals a day.
I've emailed support and am awaiting response on what to do. I emailed their expert, Charlotte and got no response. So can't comment on customer support as yet.
So I'll give a 7/10 for food. 9/10 for delivery. Effectiveness of diet , too early to comment and customer support, too early to comment but not great from expert.

October 12, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi there,

Thank you for taking the time to post a review and for your feedback about our products.

We've spent a long time developing and sourcing these to ensure the ingredients and quality are high, as well as being nutritious, filling and flexible for everyone's different lifestyles so its great that you're liking them so far.

I believe Charlotte has been in touch with you over the last few days, and you have discussed potential options as well as some additional information and advice given to you. I hope this will enable you to continue with the plan successfully, and carry on enjoying our products whilst helping you to achieve your weight loss goals.

Please continue to stay in touch with us, and if you have any further queries please just get in touch.

Many thanks
Janine
Customer Services

Rated 2 out of 5 stars

not really worth it

The expeience of buying onlline was fine with no issues.
However I am disappointed in the quality of the food. The main dishes have 4-5 very small pieces of chicken and the rest is sauce?? I know this is my fault for not checking before hand but 12g of sugar in milkshakes and 15g fat in one main dish??
I know I will not be trying this again. Shame as its the only halal diet food place I have found. Sorry

October 12, 2013
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Saints and slimmers are brilliant. It works and its not overly expensive. When you have quite a bit of weight to lose the task can seem impossible. With a vlcd like this you can get the first couple of stone out of the way quickly. Some of the food tastes a bit bland but everyone has diff taste anyway. I will put my peanut choc bars in the freezer. I use a little of my vanilla milkshake to whiten my tea. You may read a few reviews on here about bad customer service but I have to say I have received brilliant customer service. I called about a short delivery and was offered satisfactory outcome and an apology within minutes. Saints and slimmers have helped me lose over two and a half stone and I will definatly carry on using the products to help me sustain my weight.

October 12, 2013
Unprompted review
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Reply from Saints & Slimmers

Hi there,

Thank you for taking the time to leave a review, and glad that we've been able to help you out so far.

Some great ideas about using the products to add variety into your diet, and its clearly working for you.

Please keep us updated with how you get on, and let us know if you have any queries.

Regards
Customer Services

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