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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, effectiveness, and natural ingredients, noting how they leave skin feeling soft, nourished, and glowing. Many consumers highlight the positive impact on various skin concerns, including dryness, sensitivity, and even conditions like rosacea, with some stating they wouldn't use any other brand. The customer service and staff are frequently described as excellent, helpful, and responsive, contributing to a positive overall experience, along with prompt delivery. However, some people were dissatisfied with the product quality and customer service, mentioning issues with strong fragrances and allergic reactions. A few reviewers also reported difficulties in obtaining refunds for returned products.

What people talk about most

Product

Consumers find products to be positive, with many reviewers praising them as fabulous and the best they've... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Customer service

Users describe overwhelmingly positive interactions with customer service. Many customers highlight the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being attentive,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely love all of the Saira skin range, wouldn’t use anything else. Organic cleaning oil is my go to, been using for years. Great for dry menopausal skin. Products sink into the skin, literally f... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the exfoliating treatment mask from Saira Skin for quite a while now and I’ve never loved an exfoliating mask this much before! It removes all the dead skins, it’s helped so much with... See more

Company replied

Rated 5 out of 5 stars

I have been a Saira Skin customer for 2 years now and I wouldn’t use anything else! The teams ethos, genuine care and knowledge has really helped me through a lot. My confidence is unreal now, I never... See more

Company replied

Rated 5 out of 5 stars

Saira skincare products are truly the best. I started with the nourishing cleansing oil, a total game changer. I now use the eye serum, the moisturiser and hydrating facial oil as part of my daily rou... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

SAIRA. Harnessing the purity, power and potency of organic plant based oils and ingredients Inspired by the timeless wisdom of Himalayan women. Consciously & Sustainably created to care for our skin & beloved earth. Our skincare will always be produced to the highest possible standards of quality and sustainability. We are proud to be certified COSMOS organic by the Soil Association which is the gold standard in organic beauty. Our products will never be tested on animals and we only use cruelty-free ingredients. Respecting and supporting the environment and the wildlife and animals with whom we share our planet is fundamental to our production process. We ensure that every claim we make is substantiated as well as being always honest, transparent and authentic about how we communicate with you. Our products will always adhere to strict manufacturing standards, as required by COSMOS, giving you the peace of mind that what you put on your skin is safe for you and the environment. Certified Organic Skincare: Pure, Potent, and Powerful Our products are certified organic by the Soil Association and proudly carry the COSMOS Organic symbol. Free from: GM ingredients Synthetic colours, dyes & fragrances Controversial chemicals Nanoparticles Palm oil derivatives We’re committed to sustainability with recycled and recyclable packaging wherever possible. And of course, we never test on animals. Our skincare is vegan, cruelty free, contain no microplastics, petrochemicals and are biodegradable Look for the Soil Association logo and choose organic skincare you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Great communication, fast delivery. Fantastic product. Loved the simple packaging.

February 3, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

Thank you for taking the time to write a review, we really appreciate your great feedback, Warmest, Team SAIRA

Rated 5 out of 5 stars

Takes my make up off fantastic and love…

Takes my make up off fantastic and love the cloth! Really relaxing experience and smells gorgeous. I really appreciate the videos on instagram on how to use & the brands ethics. Would buy again and try more.

September 19, 2025
Unprompted review
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Reply from SAIRA

Your feedback is so helpful, great to know you appreciate the how to videos on Instagram. Thanks. SAIRA x

Rated 5 out of 5 stars

Love Saira Skin products …

Love Saira Skin products which I have been using since 2021. I've only ever had 1 issue which was resolved very quickly by their very helpful customer service person.

August 20, 2025
Unprompted review
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Reply from SAIRA

Thanks so much for being a wonderful customer. So pleased we could resolve your issue quickly. Warmest, Team SAIRA x

Rated 5 out of 5 stars

Saira skin products are just fabulous

Saira skin products are just fabulous. I have be using them for about 2 years .My skin has never.looked better and I am.in.menopauae and also got hyperthyroidism. They just give my skin such a glow and cheer me up when I apply them. They are the best products I have ever used on my skin . My daughter and son and sister also using them now. Thank you saira and team for formulating these amazing products and.for caring about people's skin .

September 19, 2025
Unprompted review
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Reply from SAIRA

We really appreciate your lovely review and it makes us so happy to know how SAIRA makes you feel. This is exactly why Saira created such caring and nourishing skincare. x

Rated 5 out of 5 stars

I love the hydrating facial oil

I love the hydrating facial oil, the scent and feel of this is so comforting. My skin loves it, I use it twice a day and have done for a year now. I love the care that goes into Sara's products.

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

So pleased you love the Hydrating Facial Oil as much as we do. Thanks for the review. Love team SAIRA x

Rated 5 out of 5 stars

Best facial treatment ever

Best facial treatment ever . I'm 56 years old a diabetic and on the menopause . I work as a carriage and engine painter for a heritage railway so my face is always covered in dust or paint . Since using these products my skin is glowing and so soft .

September 19, 2025
Unprompted review
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Reply from SAIRA

What a cool job!!! Can we paint a SAIRA carriage (asking for a friend hehe) So pleased to hear that our oils are giving your skin the nourishment it needs. Warmest, Team SAIRA

Rated 5 out of 5 stars

Incredible brand!

I’ve been using the exfoliating treatment mask from Saira Skin for quite a while now and I’ve never loved an exfoliating mask this much before! It removes all the dead skins, it’s helped so much with black heads and dryness on my nose and it leaves my skin feeling so smooth and glowy. Worth every penny and I cannot recommend enough!

September 19, 2025
Unprompted review
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Reply from SAIRA

Well now I need to go and relax with the exfoliating treatment mask myself. Thanks for the GLOWING review. Warmest, Team SAIRA. x

Rated 5 out of 5 stars

Fantastic organic products

I use the hydrating facial oil, eye serum, moisturiser and hyaluronic acid. The products smell gorgeous and really do work. I had roseacea before using the facial oil and now it has gone. Great customer service also.

September 1, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

Thanks so much for taking the time to leave a review. So amazing to hear that the products have helped your roseacea, that makes us do a little happy dance every time we hear it. SAIRA x

Rated 5 out of 5 stars

Great products and customer service

Been using her products since she started her business. At the time I lived in the UK. I now live in Europe and despite having to now pay customs duty (thank you Brexit!) I still order and use the products. They are great and the packages arrive very quickly with no problem.

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

Thanks so much, we are always working to try to make shipping out of the UK cheaper and easier. Thanks for still trusting us to get SAIRA to you. x

Rated 5 out of 5 stars

I absolutely love this facial oil

I absolutely love this facial oil – it’s brilliant! Just a small amount goes such a long way, leaving my skin nourished and glowing without feeling heavy. On top of that, the customer service at Saira Skincare has been nothing short of excellent since I started ordering. They’re attentive, reliable, and always a pleasure to deal with. A wonderful product backed by outstanding service – highly recommended!

September 19, 2025
Unprompted review
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Reply from SAIRA

Blushing!!! thanks so much for your wonderful feedback. Warmest, Team SAIRA x

Rated 5 out of 5 stars

I absolutely love these products!

I absolutely love these products!! I have very sensitive skin and I have never had a reaction! I recommended these to my family and friends, who now use this skincare range.

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

Thanks for sharing the SAIRA love. x

Rated 5 out of 5 stars

Organic,vegan & cruelty free

I love Sairas products the hydrating facial oil is my favourite. Absolutely love the balancing facial wash and the rejuvenating moisturiser. I also have the beauty bag and the muslin cloths are the best I’ve ever used. I’m glowing at 55! Thank you.

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

We love you! Thanks for the GLOWING review, It means so much that you took the time to tell us how SAIRA makes you feel.
Warmest, team SAIRA

Rated 5 out of 5 stars

Brilliant oils

Brilliant oils, I nearly have the complete set and I use the face and body oil every day xx

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

You are a SAIRAN!! Thanks so much, we really appreciate you. Team SAIRA xx

Rated 5 out of 5 stars

My exfoliating mask has legs

Absolutely love the exfoliating mask, my jar seems to have little legs as I often find it in one of my teenage boys rooms as they love it too. Such a great brand, can’t wait to buy more products x

September 19, 2025
Unprompted review
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Reply from SAIRA

your teenage boys clearly have good sense!! Thanks so much, team SAIRA x

Rated 5 out of 5 stars

Highly recommend the scrub

Bought my second pot of scrub and it’s as beautiful as the previous one.
Smells amazing, not harsh on my skin & leaves me with a proper glow after using.
Highly recommended along with quick delivery and 100% recyclable packaging.
Thank you. Tracey. x

August 30, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

That GLOW right!! So pleased you love it as much as we do. Warmest, Team SAIRA x

Rated 5 out of 5 stars

Great customer service

Great customer service, products are lovely, have used a few on them now for over a year, they last a long time, a great brand and love how passionate Saira is about her brand

August 31, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

Thanks for the wonderful review, SAIRA is a real passion and we really do care so thanks for the love!!

Rated 5 out of 5 stars

Fabulous products

Fabulous products that are amazing for my skin. They last a long time and are worth the money. Always deliver promptly with fast and efficient service.

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

Thanks so much! x

Rated 5 out of 5 stars

1st of all excellent customer service

1st of all excellent customer service, I lost the £5 bonus points given to all customers and thus was resolved in no time, i felt like they were helping a friend out. Most importantly i have used Saira skin products since February 2021 and have never looked back, the collection is amazing and my skin has never felt so wonderful. My skin is very sensitive but Saira products have been absolutely amazing for me. Saira Skin for life for me!! 🥰

September 19, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

You ARE all friends!! thanks so much for leaving us a fab review. We love you. Team SAIRA x

Rated 5 out of 5 stars

I’ve been using Saira products since…

I’ve been using Saira products since they came out and with each new offering I’m first in the queue as I know it’s more goodies for my skin. For 68 my skin is bright unblemished and feels so nourished. More than that I know that I’m only putting natural goodness into my skin with no nasty chemicals. Thank you Saira x

September 15, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

We really do appreciate you. Your loyalty means the world. THANK YOU! xx

Rated 5 out of 5 stars

Changed my life

I've been using Saira skin for years and have every single product, they are all as wonderful as each other I will never use any other brands on my skin. I'm a perimenoupausal woman with endometriosis and extremely dry sensitive skin and my skin has never looked more amazing I'm constantly getting asked what I use on my face because my skin looks so healthy
Thank you Saira you have changed my skin and given me more confidence

September 12, 2025
Unprompted review
SAIRA logo

Reply from SAIRA

This is exactly why Saira created such nourishing, caring skincare formulas and a platform to share with and empower women. We are so pleased that we can play even the smallest role in helping with your confidence. Warmest, Team SAIRA x

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