Sakura Mobile Reviews 

Sakura mobile is fantastic! I used their eSIM and a pocket Wi-Fi for two weeks! I got their upgraded plan for the 4g/5g and it worked great, no matter where I was at. It was really nice to have Internet, no matter what especially for transportation purposes.
We did run into an issue where my wife’s phone was not unlocked so she was not able to use the original eSIM that we had planned, after arriving in Japan and contacting Sakura they were quick to remedy the situation. Offered either a refund or to send us a pocket Wi-Fi to the nearest post office or our hotel. We opted for the pocket Wi-Fi, which was compact and easy to send back at the end of our trip when we are done.
Will definitely be using their service again when I visit Japan next!

We had great service from Melvin, very helpful and patient with us and even gave us some travel tips

They responded to my inquiry within 24 hours. They explained everything very clearly. Easy to understand.

Great service, extremely responsive and clear, also very kind and helpful in person!

great response time and good communication

Service always good. Support team always gives quick great support. And all at a reasonable cost

DON’T USE THEIR FIBER INTERNET

I’ve used them for years, but last couple of years they’ve become the worst fiber internet provider, at premium price, in Japan. They use OCN and even buy the cheapest bandwidth from this lousy infrastructure.

For past year, my internet speed has been 30mbps or less. Sometimes, usually 9Mbps. The ping is NEVER BELOW 300ms. Usually 500-700ms.

Their internet is unusable. And they charge a premium for it. Keep writing to get it fixed and they keep writing back to do reset and test and test.

Issue is they buy the cheapest bandwidth from the crappiest ISP in Japan (OCN), and are over subscribed. AVOID AT ALL COSTS!!!!

It was easy to sign up and easy to install on our phones. When we had issues on one device support was quick and they resolved our issue very quickly, in less than an hour from emailing.

I messed up, and did not realize I could not use a travel Sim. I was eternally grateful when I got to the airport and in Sakura mobile kiosk. Having seen adds through my trip planning I knew I could depend on Sakura. For 16days it was the perfect no thought required assistant to translate, map and communicate with the people of Japan. Eternally grateful that Sakura Mobile made my trip less stressful. Easy pick up, setup and end of trip drop off. Mahalo

Seamless experience activating the esim, had strong service the entire time despite going into some remote places

Flawless service from pickup onwards. Please don't change anything - this is the 3rd time I've used Sakura Mobile's 4G LTE SIM and it's been perfect. I've read about other SIMs ceasing to function after a couple of days or the speed dropping to almost nothing, Sakura Mobile's service has never failed me no matter where I was.

I contacted customer services because my flight was cancelled and I'd be a day late for pickup. The response was quick, comprehensive and reassuring, and most importantly written by an actual human. Thank you so much for not going the route of other companies with useless chatbots and AI garbage.

I will use Sakura Mobile every time I visit Japan if you keep up this wonderful level of service.

Easy to use and very reliable service. I highly recommend!

Very convenient. Easy to install and use. Coverage is great.

Good deal!

Super easy to book, to pick-up, to use, good coverage, easy handing back … perfect solution, esp, for 2 or more persons, multiple gadgets, yyx

Great staff, friendly and helpful. Setup was easy

I lost my charger. I emailed Sakura, and they responded promptly. I had purchased insurance, but they emailed me back saying not to worry, I didn't have to pay anything. Thanks to Sakura for the next trip, I never lost signal. I traveled to Osaka, Kyoto, Kanazawa, Takayama, Odawara, Hakone, Gora, and Tokyo.

Moved to Japan from America and using Sakura Mobil was an easy process on getting my Japanese phone and pocket WiFi. Coming to the office in Shinjuku was a great experience. Representative Megha was very personable, knowledgeable and efficient. Answered all my questions and put me at ease. The price is reasonable and no contract. Got my Japanese number that day and WiFi. I’m very satisfied.

Brilliant service with all the support needed. Each time I've visited Japan Sakura is my default solution for mobile wifi

Even tho I would see a lot of advertisement about Sakura mobile,I had doubts at first, but I was 100% wrong to think that. When I went to Mt Fuji I had no issues what's so ever and anywhere else I went to in Tokyo Japan, I'll definitely be getting this service again when I return to Japan when I do, thank you for an amazing service 🌸.

Such a professional service provider. Every step of the esim ordering process was clear and therefore easy. the support team was even more fantastic. Responded to my enquiries so clearly and promptly. I reached out via their Contact Form at their website.