Very satisfied with my order
Very satisfied with my order. The fit was accurate and the material feels comfortable and well stitched.
April 23, 2026
Unprompted review
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Breach of guidelines
Shipping was slower than expected but…
Shipping was slower than expected but the product quality turned out decent. Customer service answered politely when I reached out.
May 1, 2026
Unprompted review
The website was easy to use and…
The website was easy to use and checkout was quick. Product quality is acceptable for the price.
March 17, 2026
Unprompted review
Shoes with holes
I ordered shoes. After 1,5 months of wearing, there are holes everywhere. I wanted money back as it should be in warranty. After several exchanges with their info contact they refused to take any responsibilty and help. No offer of a replacement, nothing. Terrible shoe quality, terrible customer experience. Never again
January 19, 2026
Unprompted review
Terrible- nearly one month for…
Terrible- nearly one month for delivery, and when the jeans eventually arrived they were of such poor quality- especially when considering the price (40 euro) . The cost of the return is on the buyer. If you want cheap tacky clothing better to Temu- at least the price matches the quality.
January 9, 2026
Unprompted review
Never buy from this store
Never buy from this store. The quality is show worse than SHEIN, and delivery took over a month, arriving long after I actually needed it. And return is impossible. I usually never write bad review but pls do NOT buy from this website.
When I tried to return the item, they clearly tried to prevent me from returning it. After almost 13 back-and-forth emails, I finally received a return form only to be told that I have to send the item back to China yourself!! Without return labels so u need to make labels for sending it to China! From netherlands to china it was minimum 60euro.
The return shipping costs more than the price of the clothes themselves. They clearly know this, because instead of allowing a normal return, they kept offering me small partial refunds over and over again.
In the end, I’m basically forced to either accept half the money back and throw the clothes away, or lose even more money on shipping. This feels like a scam.
Do NOT buy from here. If you want similar items, buy them elsewhere.
If you still decide to buy, know this: returns are practically impossible.
December 26, 2025
Unprompted review
Reply from Salejano
Dear 이민서,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your order and the return process did not meet your expectations. This is certainly not the experience we aim to provide.
We would like to clarify a few important points for transparency:
• All our products are sold unbranded. The product images and descriptions on our website do not indicate or advertise any branded items.
• We work with international fulfillment and logistics partners, which means that in some cases return shipments are handled via an international return location. This information is stated on our website prior to purchase.
• Because international return shipping can be costly, we always try to offer customers a customer-friendly alternative, such as a partial refund without requiring a return, so customers are not forced to incur high return shipping costs.
The partial refund options offered are intended as a solution to reduce inconvenience, not to prevent customers from returning items. Customers always retain the option to return the item and receive a full refund in accordance with our return policy.
We regret that this situation felt negative for you and understand your frustration. If you are still open to it, we would be happy to review your case personally and see if we can reach a fair resolution together.
Please feel free to contact us at info@salejano.nl.
Kind regards,
Salejano Customer Support
I am still waiting for my order (more…
I am still waiting for my order (more than a month) without the possibility of cancelling it! I had no idea that it would be from Hong Kong. The information on the website is misleading.
December 24, 2025
Unprompted review
Reply from Salejano
Dear Anna,
Thank you for taking the time to share your experience — we’re sorry to hear about the frustration this has caused.
We understand how disappointing it is when an order takes longer than expected. Due to the high volume of orders during the busy December period, some deliveries may experience delays, and our response time can also be slightly longer than usual. We always do our best to respond within 24 hours, but during peak periods this may take a bit more time.
Our products are shipped via international fulfillment partners, which can result in longer transit times. We aim to be as transparent as possible about shipping expectations and regret if this was not clear enough at the time of purchase.
We would very much like to look into your order and help you further. Please contact our customer service team at info@salejano.nl with your order number, so we can check the status and find a suitable solution for you.
Thank you for your patience and understanding.
Best Regards,
Team Salejano
I ordered Uggs
I ordered Uggs. They took so long to arrive, I thought they would never arrive. When they arrived, I was very disappointed; there was a huge hole in one of the shoes. If I had known, I wouldn't have ordered them!!!
December 18, 2025
Unprompted review
Reply from Salejano
Dear Дарʼя Могильна,
Thank you for sharing your experience. We’re truly sorry to hear how disappointing this situation has been for you — that is certainly not the experience we want our customers to have.
We would like to clarify that we do not sell UGG® brand products, nor do we present our items as such on our website. However, that does not take away from the fact that receiving an item in damaged condition is absolutely unacceptable, and we sincerely apologize for this.
Regarding the delivery time: December is an extremely busy period for carriers worldwide, which can unfortunately lead to delays beyond our control. That said, we understand how frustrating this can be.
We would very much like the opportunity to resolve this properly for you. Please contact our customer service team at info@salejano.nl and include photos of the item you received. Our team will gladly assist you with a suitable solution.
We also want to mention that due to the high volume of requests during the holiday season, responses may take slightly longer than usual, but we always do our best to reply as quickly as possible.
Thank you for bringing this to our attention — your feedback helps us improve.
Best Regards,
Team Salejano
No package
I have ordered a pair of pants and have not received any indication that it has been mailed. It states that it should be mailed within 2-4 days from purchase and that it can take up to 2 weeks to arrive. I haven't heard anything. When I messaged they told me they have an unusually high number of orders.
December 2, 2025
Unprompted review
Reply from Salejano
Dear Breanne,
Thank you for taking the time to share your experience. We understand how frustrating it can be when you’re waiting for updates and don’t receive the information you expect.
We’ve since checked your order and can see that it was successfully delivered five days ago. As we haven’t heard back from you after delivery, we hope everything arrived safely and that you’re happy with your purchase.
If you have any remaining questions or if there is anything we can still assist you with, please don’t hesitate to contact us at info@salejano.nl. We’re always happy to help.
Kind regards,
Team Salejano
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