Sally Salon Services Ltd Reviews 

Customer services are terrible! Have left me in tears. I bought a lash adhesive which did not stick any lashes to my client meaning I embarrassingly had to turn said client away and lose out on money. I went back to store & asked for a refund which was refused. Upon phoning customer services they agreed to a refund, however my colleague bought the glue on her trade account. The customer services woman then proceeded to shout & cut me off when speaking and gave me a ‘telling off’ for using someone else’s account! Now I am left out of pocket for the adhesive & unable to do clients.

Came for some combs and guards really good service

I bought an online classic lash course hoping to jumpstart my career in the lash industry, thinking it would be a convenient and educational choice. However, the course didn't live up to my expectations. Despite spending over £130, I found the content to be shallow, leaving me with numerous unanswered questions and a significant knowledge gap. Even when I sought assistance, the support I received was disappointing, leaving me feeling lost and frustrated. Based on my experience, I am determined to request a refund. I cannot recommend this course, or any courses from Salon Services, as my overall impression is negative. The lack of assistance from the customer service team only adds to my frustration, highlighting their disregard for customer satisfaction. I advise others to avoid Salon Services and invest your money in more reputable educational resources.

I bought L’Oréal INOA no Ammonia permanent colour from BANBURY branch and it’s was out of date ,colour was spouse to be white but it was quite dark, I try to return it but they refused it coz i didn’t keep my receipt I said I can provide my bank statement but manager didn’t even bother to talk to me I will never go there again not good customer service at all I would have left it if it’s cheap but it’s cast me £22

Your staff at the Dover branch are absolutely amazing! They have so much time to help and advise. I came in with a situation and your staff were so helpful, You talked me through all solutions and gave me advice. At no time did I feel rushed, you made me feel so comfortable and you kept checking on me to make sure I was ok and had everything I needed. Nothing was too much trouble and I can honestly say I haven’t had customer experience like this in years! Too many people only like to complain and not enough congratulate. You girls are amazing! You made me feel so welcome m I will recommend you to everyone!

Shocking customer service
Ordered items to the wrong address, emailed as soon as I had submitted the order to be told they could not update the address and to contact DPD
contacted DPD they were unable to adjust address until they received the parcel
No update to say parcel had been received.
next notification was the parcel had been delivered
Called customer service and they said it was my own fault
and couldnt do anything to rectify it

Visited Dumfries store to purchase 125ml wella eimi hair gel.
Needed the product for that night.
Price i paid was £18.99!!!
Since found alternative stock online for less than half this price delivered to my door.
Daylight robbery
Shameful

Bought a razor on 22/4/23, and was cut by a broken foil a few days back.
Returned to Sally today, who were very dismissive of the fault and blamed me for using the razor incorrectly.
No customer service - have raised a complaint today.
Will never use again unless this gets resolved

Do not shop at this store, save yourself from the unprofessional and unhelpful attitude of staff, specifically Julie and Carrie, go to the Stockport store or better still, Allen Howard instead.
I am a salon owner who had a faulty hairdryer that was still under warranty. Upon entering store to explain the issue, I was greeted with a belligerent attitude from Julie, who’s main point of not returning the item was it looked worn. The hairdryer is used daily in a busy salon, obviously it’s going to look used. Her suggestion that I should stick something inside to clean it beggars belief. Equally, the brown colouring on the nozzle of the attachment that both Julie and Carrie said was product build up and not been cleaned, was in fact a burnt patch through heat exposure. The rest of the hairdryer had been maintained, which is a basic procedure of any salon owner/worker.
Twice we visited the store and on both occasions they refused it’s exchange, both times due to inaccurate reasons. Forced to call the head office customer services, they immediately authorised an exchange as it was under warranty.
Julie’s attitude toward customers (see other reviews here and on Google) has gone unchecked for years, most recently this is the failing of her manager Carrie, who is clearly happy to support this and ignore poor customer feedback.
A truly shocking store that should be avoided.

I went to your Southampton store and one member of staff was really helpful.Its really nice to receive good service when most of the time these days people can't be bothered. I wanted to mention this lady's name as she deserves it[Justyna].

Outstanding customer service, delivery arrived in 2 days, free of charge. Hairdryer is perfect. Totally recommend this company.

Appalling customer service. Purchased hair extension strips and was not sure on which shade so sales assistant advised to purchase both and return the ones not used. Spent £90. Went to return the unused ones, which had not even been opened and as I walked into the shop the sales assistant shouted from across the store “can I help you?” I said I was there to return unopened extensions and got a few steps in before she shouted again “you can’t return those it’s our policy”. I explained what I had been told the previous week and she shouted over again “you can’t return those”.

Emailed customer service and explained what has happened. They asked for my receipt number which I provided. Then got an email that I could not return them. No response on their customer service and what I had been advised. Otherwise why would you purchases two sets each of different colours? The ones to be return are brand new in packaging and unopened.

Emailed back again on 8th November and said I was not happy with the service and advice given. To date they have not bothered responding.

I won’t be shopping there again.

Really good. Competitive prices, quality products and order arrived next day which I didn’t expect for free postage. Would use them again.

Still waiting to hear back from customer services as I had a reaction to 2 lots of shampoo and conditioner from here. Everytime I've called them, I've been passed onto another person and then they hang up. One girl gave me the email address and after a few days I've still heard nothing. In a couple of days I won't be able to get a refund because it'll go over the time period I could get a refund. What a joke. Never ordering from Sallys again!

If I could leave 0 stars, I would. This company needs to re-evaluate its policies and speak to its staff members to fully inform them.

I purchased a gel lamp for £300 on a bit of a whim whilst I was on holiday in Scotland and used their ‘click and collect’ service as I thought this would be an easy way for me to purchase the item whilst I was away from my main store.

Upon finishing my holiday and driving home, which was a 4 hour drive away, I realised that the lamp I purchased was not compatible with the other products I used and had to return it. I returned to my nearest store and expressed I would like to return this product.

The team at the Bradford store were initially very helpful however they thought best to double check with Customer Services before they processed the refund as I used my PayPal account to safely purchase online. The team were soon informed by Customer Services that I could not return to that store and instead had to drive an 8 hour round trip return from the store I collected from.

I then called Customer Services myself and again was further informed by 2 members of staff that I could not return to the Bradford Store and I instead had to drive 4 hours to return the item to the store I collected from.

There was no leeway or other assistance offered. In fact, they were extremely rude and completely shut me down. For some bizarre reason they could not understand why I was so resistant to driving 8 hours in total to return an item when the company is in fact one National UK company with the same warehouse and ultimately the same exact same stock?!

In the end, I called the store I collected from (Dumfries and Galloway) and spoke to a lady called Emma. I would like to give her 10 stars!!! She was extremely helpful and completely empathetic to the whole situation. She was the one person in the company who went out of her way to solve this ridiculous issue for me. She agreed that it was absolutely ridiculous for the company to expect me to drive 4 hours to return an item when they could simply perform a stock transfer within the company. The issue took around a week to fully resolve and Emma had to chase various answers from various people however she kept me fully informed along the whole way. She is a credit to the company and understands the meaning of true customer service.

In the end, I returned to the Bradford store again, which I may add takes 40 minutes for me to drive to, wasting petrol at a time when prices are on the rise, for me to return said item again. The team at the Bradford store apologised and gladly performed the return. They too agreed with me that they felt it was initially ridiculous for me to have to return the item to the original store but their hands were tied and sadly could not refund on the initial day I visited store.

Overall, the whole experience has left me questioning whether I would like to remain a member of Salon Services as they clearly do not care about their customers.

Please Salon Services sort out your ridiculous policies and inform your staff members so this same thing does not happen again to another poor customer!!

This has to be the worst trade Beauty supplier I've used for the 19 years i have been in buisness. Staff are fantastic and are constantly embarrassed at saying they don't have stock. I now buy most of my products online after wanting to support my local store. And please stop dumping old stock, send it to a woman's refuge.

Recently ordered online for the first time, and a few days later made a second order. Very fast delivery of goods, great deals and products exactly as advertised. Based on my experience so far, would recommend this as a great alternative site to more usual high street store sites for hair and beauty products.

Rude member of staff serving today. Simple situation that I felt could've been dealt with,with alot more professionalism and kindness.
Has made me question going back to the Warwick branch. All the other girls are lovely though. Perhaps the girl serving was having a bad day?! Who knows....

Not happy with the manager Diana at this store. I understand she is old and may get tired dealing with customers but she has no right to refuse seeing customers when there is 10 minutes left for closing.
Will be complaining to salon services as she really made me upset and I had to walk out of the store after driving for 30 mins there.

Next day delivery on my order, very easy and a discount code too! Would recommend