Salon 99 Store Reviews 

340
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Really pleased - the item I ordered was advertised in error on their website but they honoured my order at the original price with a more expensive item and emailed me to explain. The order arrived on... See more

Rated 5 out of 5 stars

There was a problem with my order but I was immediately emailed with an offer of a replacement or immediate refund. I was happy with the replacement. Good customer service and prompt free delivery w... See more

Rated 5 out of 5 stars

Fast service & well packaged. Product was as expected as I frequently buy from another supplier, but they were out of stock on this occasion. I will definitely use this company again & highly recommen... See more

Company replied

Rated 5 out of 5 stars

Really great company. The cheapest Wella hair shampoo on the market. Genuine product. Really well packaged. Super fast delivery. Excellent!!. Thank you.

Company details

  1. Hair Product Store

Written by the company

Discover your favourite salon brands at Salon .We stock a huge range of luxury hair and beauty brands with FREE tracked UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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No history of asking for reviews

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4.9

All reviews

(340)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

You have taken my money but not sent my…

You have taken my money but not sent my products!

April 11, 2022
Salon 99 Store  logo

Reply from Salon 99 Store

We have checked the Royal Mail tracking and can see the order was processed at 9.37 am on 7th April (13 hours after the order was placed), Royal Mail collected the item at 4.05pm on the same day and it is currently tracking through their network. Delivery should happen shortly and on time. Updates have been sent from our site and by Royal Mail.

Rated 5 out of 5 stars

Service as it should be

I received exactly what I ordered at exactly the time Salon 99 said I would - an absolute rarity these days - Thank you so much for a stress free shopping experience - will definitely use your service again :-)

March 9, 2022
Rated 5 out of 5 stars

Fantastic.

Easy to order and very fast delivery. Fantastic! Wouldn't hesitate to recommend or use again. 1st class service.

February 9, 2022
Rated 5 out of 5 stars

Very great products and delivery was…

Very great products and delivery was earlier than I thought. I’ll buy again from this website.

January 6, 2022
Salon 99 Store  logo

Reply from Salon 99 Store

Hi Amalia,

Thank you so much for your amazing review! We are so happy to hear that you are enjoyed our service. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Salon99 Store family, we look forward to hearing from you again soon!

Best wishes,
@salon99store

Rated 5 out of 5 stars

Great service

Great service! Quick delivery

January 2, 2022
Salon 99 Store  logo

Reply from Salon 99 Store

Hey Nikki,

Thank you very much for sharing your experience with us. We are really happy that your interaction with our brand was so positive.

Best wishes,

@salon99store

Rated 1 out of 5 stars

The photo of the hair dryer I ordered…

The photo of the hair dryer I ordered featured a diffuser and some other accessories. None of these were included when the item arrived.
I wrote with my complaint of misleading advertising to the company but have had no reply.
Would not ever buy from this company again

December 14, 2021
Salon 99 Store  logo

Reply from Salon 99 Store

Hi Cathy,

Thanks for taking the time to write a review. I'm so sorry that your order didn't meet your expectations. Clearly, we fell short, and I apologize.

We're reviewing descriptions and photos of our products right now. The last thing we want to do is let out customers down, and moving forward, we're going to do everything in our power to hold ourselves to standard.

Again, we're sorry we dropped the ball this time, but we hope you'll consider giving us another chance.

I will contact you personally at your email address.

Have a great day,
Salon 99 Store

Rated 5 out of 5 stars

Whenever I place a order

Whenever I place a order, the items are always promptly delivered, & always reasonably priced.

December 10, 2021
Salon 99 Store  logo

Reply from Salon 99 Store

Hi Corinna,

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Use CHRISTMAS10 code for 10% off on the orders over £40, excluding electricals, valid until 28/12/2021

Best wishes,

@salon99store

Rated 5 out of 5 stars

Quick delivery

Quick delivery, all good.

December 6, 2021
Salon 99 Store  logo

Reply from Salon 99 Store

Hey Robert,

The team here at Salon 99 Store is thrilled to receive such great rating, Thank you so much. Use CHRISTMAS10 code for 10% off on the orders over £40, excluding electricals, valid until 28/12/2021

Best wishes,
@salon99store

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