While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order has still not been delivered. Over 4 weeks since I placed this order. They haven't responded to my emails regarding this either. As a salon owner, I am very disappointed, as stock is required for me to operate my business.
I ordered curly hair products from this company on 27/03/2025. Unfortunately, I only received part of my order, with several items listed on the packing slip marked as being on backorder. However, this information was not reflected on the shipment confirmation email I received or on the website’s order page when I checked for estimated shipping dates. This lack of transparency led me to reach out to the company to inquire about the missing items, which totaled nearly $50 worth of products.
I sent multiple emails over the following weeks, attaching a photo of the packing slip as proof, but I received no response or acknowledgment. I also tried calling the phone number provided on the packing slip, the order confirmation email, and their website at different times throughout the day over the course of a week. Each time, I was directed to leave a voicemail, but I never received a callback or any form of follow-up.
It's now 25/05/2025, two months after I initially placed the order. I have given up hope of receiving the missing products or hearing back from the company about my products or a refund. My experience has been disappointing and frustrating, and I would not recommend this company to others based on my experience.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
