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Salontotal Reviews 8

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TrustScore 3.5 out of 5

3.4

Beauty Supply Store
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Company details

  1. Beauty Supply Store

Written by the company

Profesionální produkty pro vlasy, pleť a krásu ✓ Objednáno před 22:00, odesláno dnes ✓ Férové ceny

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3.4

Average

TrustScore 3.5 out of 5

8 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Avoid this e-shop!!!

I ordered the goods in July (order no. 2988359) and never saw them! At first, the company communicated, when I ran out of patience at the end of August and asked for a refund, they kept quiet. No communication from their side ever since. I have neither the goods nor the money. I do not recommend!!! Better rely on the Czech e-shop, where it works! Never again!

October 22, 2025
Unprompted review
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Reply from Salontotal

Děkujeme za vaši recenzi!

To samozřejmě není vůbec v pořádku a rádi bychom vám s tím pomohli. Mohl byste nám prosím poslat e-mail na adresu service@salontotal.dk? Podíváme se na to a najdeme vhodné řešení.

S pozdravem,
tým Salontotal

Rated 1 out of 5 stars

the experience was quite bad

the experience was quite bad, the goods are still nowhere, the store has not contacted us regarding the cancellation of the order since yesterday. money gone and goods nowhere

January 4, 2025
Unprompted review
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Reply from Salontotal

Thank you for your review!

I'm sorry to hear that you are not satisfied, but we would like to look into this with you and see what we can do for you. Could you send us an email? service@salontotal.cz

With kind regards,
Team Salontotal.

Rated 1 out of 5 stars

Order number 1445126 from 19.4.2022 was…

Order number 1445126 from 19.4.2022 was sent incorrectly. To date, Salontotal.cz has not been able to handle my complaint. The goods are still with me without information on how to send them back.
I don't know how difficult it can be to send one item in a package (cordless, or with cord Clipper)?!?
So far, I have received one reply that I will be sent a return slip. Nothing yet.
No word of apology ...
I am very disappointed with this "service".

April 29, 2022
Unprompted review
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Reply from Salontotal

Thank you for contacting our customer service department. I can indeed see that it is a miss-communication.

You have just received the information from us. Should there be any further questions, please let us know!

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