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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good service and reasonable delivery times, often finding the delivery drivers polite and helpful. Some people have experienced quick turnarounds and prompt delivery, with orders arriving within a few days. Reviewers also note competitive pricing and the convenience of having their orders placed exactly where requested. However, some customers were dissatisfied with the delivery service, citing long waiting periods and a lack of prior notification for arrivals. A significant number of people reported issues with communication, including ignored emails and phone calls, and unfulfilled promises of callbacks, leading to frustration and unreceived orders. Some reviewers also mentioned issues with orders not being delivered or order confirmations not being sent after payment.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and a lack of... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over long... See more

Customer communications

Reviewers express significant frustration with the company's contact methods, citing a lack of response to... See more

Service

Users describe ambiguous interactions with service, with many customers previously satisfied with prompt and... See more

Response time

Customers consistently note negative experiences with response times, with many reporting no replies to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive... See more

Rated 3 out of 5 stars

Beyond acknowledging the order there was no other communication from the company. The delivery simply arrived with no prior notification. The delivery driver was polite and cheerful though and happily... See more

Rated 4 out of 5 stars

Ordered on day one and item delivered the next day. Not expecting such a quick turnaround, but appreciated it.


Company details

  1. Water Softening Equipment Supplier
  2. Snow Removal Service

Written by the company

Salt, Cleaning Products & Grit delivered Nationwide. Call 0800 014 6390 or Order Online. Discounts for bulk purchase. saltandcleanz.co.uk is a division of Cleansing Solutions Limited which provides a wide range of services to the public and construction industry.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

£49 delivery having got all the way…

£49 delivery having got all the way through the payment section. Is there any wonder why people go to Amazon

August 13, 2024
Unprompted review
Salt and cleanz logo

Reply from Salt and cleanz

Hello Rick

Albeit we apologise for any confusion

On entry to website we do detail our free areas
Kent,Essex,Surrey, London.

We are a very small family business in the south east , it's fine if you wanted clarity, we hope this provides.

Unfortunately unlike Amazon, negative reviews can be hurtful for our business, we hope this was not the aim.
For a would be reader, we are quite happy to explain our free areas as above

We hope this review assists and removal is considered
Apologies again for any inconvenience

Saltandcleanz

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. Thank you very much

July 21, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 4 out of 5 stars

I’ve ordered from Salt and Cleanz for…

I’ve ordered from Salt and Cleanz for over 4 years now. Great prices and as always delivery completed without any hiccups. What would be better is if they provided more information on delivery times.

July 16, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 1 out of 5 stars

I placed an order for 12 set of blocks…

I placed an order for 12 set of blocks on the 15th of July 2024,
Called to ask about the whereabouts of my order, some man on the other side said they would get back to me, it's 3rd of August am still glued to my phone,
They even charged me a few of £20 for delivery soon after I punched in the discount code.
Which mind you is there is no discount code there is no delivery charge added..
This is so frustrating, I did go through the same nuisance months back, my fault to get back to this again..
Am so disgusted with this site.

July 15, 2024
Unprompted review
Salt and cleanz logo

Reply from Salt and cleanz

Hello

We don't recognise the transaction

Please provide more details name address postcode/ phone etc

Best regards

Saltandcleanz

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Salt blocks are whole and product is quickly delivered to home.

June 14, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

Harvey’s Water Softner Salt

Very good deal on Harvey’s water softener salt bags and free delivery also. Price is always cheaper than the other sellers.

June 15, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

deliver soon

deliver soon
works well

June 14, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 4 out of 5 stars

Have always ordered my Harvey Block…

Have always ordered my Harvey Block Salt from Saltandcleanz company. They are really good and usually deliver promptly. This time around I had to chase my order as it was over their 10 day promised period. Will strongly recommend them.

June 14, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

Second time user

Second time user: great price and ultra quick delivery on my salt order = 5* after good experience last time.
I can overlook lack of warning about delivery day (I just got home and there it was on the doorstep), out of date info on the website and an absence of reply to emails

June 1, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

Excellent service

The price is reasonable and the delivery is quick

May 12, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

A professional, value for money company

My order for Hydrosoft Salt tablets for a very competitive price was completed in a professional manner with a very helpful driver at the point of delivery. Nothing else to add other than I will definitely be using Salt and Cleanz again!!

April 23, 2024
Rated 1 out of 5 stars

We had lots of problems

We had lots of problems - after the order was placed I waited 12 days and then phoned up to find out when we could expect a delivery. No phone call back. . Phoned again, same story. Phoned twice more still no reply. Sent an email and was told we could expect it by a certain date . Date passed , no delivery. Phoned again, no phone call back. And so it went on! And suddenly one day my delivery is on the front porch. Needless to say I will not use this company again. There are others and if customer service is so poor it’s easy to go elsewhere!

April 10, 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review

We would be really pleased for some more details , please re-send to sales@saltandcleanz.co.uk and someone from our customer care, will look into for you and revert back

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