Salt City Optics Reviews 

303
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Same issues as everyone. Used these guys for the last three years and everything was fine, this year when I ordered same thing product didn't arrive, called they said there was a problem with the lab... See more

Rated 1 out of 5 stars

I’ve gotten two prescription lens inserts into frames I supplied, including a pair of Oakleys two plus years ago, and the service was decent. Three weeks ago I sent the Oakleys in for a new prescripti... See more

Rated 5 out of 5 stars

I'D LIKE TO THANK SALT LAKE OPTICS, FOR PROVIDING A PHEONAMAL LENS HD RED MIRROR PROGRESSIVE SUNGLASSES..I'VE BEEN A LOYAL CUSTOMER ,AND WILL CONTINUE..I DO 1000 YARDS LONG RANGE SHOOTING ,THEIR LENSE... See more

Rated 5 out of 5 stars

Tried glasses for first time today. Salt City Optics people were very good, but disappointed with the way Oakley does their prescription sunglasses. I guess they do all progressive lens. Bought thes... See more

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3.1

Average

TrustScore 3 out of 5

303 reviews

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3.1

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(303)

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Rated 5 out of 5 stars

Great service and options

Great service and options. Ordering lenses was simple and quick. As soon as the lenses were created shipping was prompt and the communication about them was on point. There are numerous color and style options to choose from.

April 21, 2018
Unprompted review
Rated 4 out of 5 stars

All is good

All is good. I have ordered Rx glasses and Rx sunglasses from them several times now. I would like it if they could improve on providing a more exact time for delivery.

March 29, 2018
Unprompted review
Rated 1 out of 5 stars

34 days and still counting .. no glasses

I ordered Oakley prescription glasses and additional lenses ($400+ order) over a month ago and I am still waiting on a shipment date. Their website says orders are filled in 10 days, that never happened for me. I ordered well in advance of the time that I really needed them, thinking I would have them in time. They have gave me several excuses that Oakley is behind in orders. They got paid the next day after I placed the order and I am without glasses. I will never order from them again, lesson learned.

March 27, 2018
Unprompted review
Rated 5 out of 5 stars

Tremendous customer service

Tremendous customer service over the phone. I was patiently walked through the lens purchase options, then walked through insurance coverage and payment with HSA card. I was kept up to date on progress via email updates. So very pleased. Thank you!

March 14, 2018
Unprompted review
Rated 5 out of 5 stars

I'D LIKE TO THANK SALT LAKE OPTICS

I'D LIKE TO THANK SALT LAKE OPTICS, FOR PROVIDING A PHEONAMAL LENS HD RED MIRROR PROGRESSIVE SUNGLASSES..I'VE BEEN A LOYAL CUSTOMER ,AND WILL CONTINUE..I DO 1000 YARDS LONG RANGE SHOOTING ,THEIR LENSES HELPS ME THE TARGET CLEARLY.CUSTOMER SERVICE IS AWESOME GOOD PEOPLE AT SALT LAKE OPTICS..😁6 stars.

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

Salt City Optics

I only get my lens from Salt City Optics. Awesome service, selection and expert recommendations. I have got 5 pairs of lens installed to date and will only use them.

March 8, 2018
Unprompted review
Rated 2 out of 5 stars

Where are my prescription sunglasses?

I ordered prescription sunglasses almost 3 weeks ago and they still don’t seem to be even in third stage before they’re supposed to be shipped. No status has been provided by Salt City other than when I called them more than a week ago.

March 7, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, consistently friendly and helpful customer service throughout the whole process!! Great product selection and pricing!

March 6, 2018
Unprompted review
Rated 1 out of 5 stars

Lackluster at best

My expierience has been lacluster at best.
1.For starters i was call the day after my order processed and was told the lenses I want couldn't be put in the frames, so had to go with another.
2. Was told it would take a week to 10 day to receive my glasses that was on Feb. 14th 2018
Today is March 6th and not only do I not have my glasses I haven't heard from anyone regarding them I had to call a week ago just to see if I was being scammed or not. You know $500 for sunglasses isn't cheap
So all in all these had better be some amazing Oakley sunglasses for the wait and I'll never use salt city again for anything I just hope my glasses even show up after this review

March 6, 2018
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Hi Christopher, I'm sorry that you aren't happy with your experience so far, I would have thought you would have been VERY pleased. 1. Your prescription is stronger than Oakley is willing to make in the frames you chose, so we are helping you by having those lenses matched at a custom lab who can make them in your Rx, at NO additional charge to you. 2. Lab time to make this kind of lens, whether at Oakley's lab or not, is always ten days to two weeks, and at this time of year, a few days longer. If someone conveyed a different timeline to you, I apologize for the misunderstanding. Finally, your glasses are finished and are shipping from us to you today. have a great day.

Rated 5 out of 5 stars

Salt City Optics - Top notch customer service and products

I randomly came across Salt City Optics when I was researching sunglasses for golf. Steve had a well written informative article that let me know I had the right guy for my questions. Steve's response time is also second to none, regardless of time of day. I could not be happier with the service and product quality. I live in California but Salt City Optics is my only choice for Rx lenses.

March 1, 2018
Unprompted review

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