Saltmurphy Reviews 5

I still haven’t received my Salt Murphy order after more than 10 days, and they are refusing to send a replacement or refund me until their delivery company finds out where the package is.
This is unacceptable. I paid Salt Murphy, not the courier. The issue with the delivery company should not become the customer’s problem.
Very disappointing service from a brand that presents itself as premium.

I’ve ordered from Salt Murphy twice now, and while the product quality seems solid, the overall customer experience does not match the premium prices.
When you’re charging $150–$200+ for a single item, expectations are higher—not just for the product, but for the service. Unfortunately, both of my orders arrived significantly late, despite paying for shipping.
The return process was even more frustrating. Instead of providing a prepaid return label like most brands at this price point, I had to figure out shipping on my own, choose a carrier, and create the label myself. That’s a level of inconvenience I wouldn’t expect from a brand positioning itself as premium.
To be fair, the clothing itself appears well-made. But quality alone isn’t enough to justify the price, customer experience matters just as much, and right now it falls short.
If Salt Murphy wants to continue charging at this level, they need to improve their logistics, delivery reliability, and return process. Otherwise, it’s hard to justify repeat purchases.

Have bought some products and loved all of them. The reason for the lower review is my last purchase which was done over two weeks ago and delayed due to the clothing not coming to the warehouse because of being stuck in customs. Which is fine, but haven’t gotten any information about it, and got it first when I sent an email.

So just critic against the information given when unforeseen situations occurs. They should have a better system.

They still aren’t sent, but I’m sure they are gonna be amazing when they arrive. Loved everything I bought so far!

I purchased 2 items from here. The pants were amazing. I am very tall so I did not even need to tailor them. The suit jacket was a bit strange in it's dimensions. The length of the jacket and sleeves were great, however my shoulders and neck felt too tight. I returned the jacket for a refund. Their customer service was very responsive and helped me through every step of the way. I already received my refund for the jacket. While mostly made of polyester, the quality of the clothing is still pretty nice as well.