Saltrock Clothing - Ballymena Reviews 70

TrustScore 5 out of 5

4.8

Unit 10, Fairhill shopping centre, Fairhill Lane, Ballymena BT43 6UF, BT43 6UF Ballymena, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff were lovely ad helpful. The quality and range was good and the sale prices was an excellent added extra for my first visit to the store

Rated 5 out of 5 stars

Had a lovely lady serving me. Professional, friendly and so helpful. I ended up with a jumper, a fleece coat and a pair of trousers!! Fantastic sale and lovely quality clothing. Love my buys.

Rated 5 out of 5 stars

A very pleasant and helpful shop assistant. Great choice and great special offers. Lol

Rated 5 out of 5 stars

I attended the new Ballymena store on its first day of opening. The staff were so helpful, giving advice on children’s sizing. It made for a pleasant shopping experience. The added bonus was the surpr... See more


Company details

  1. Activewear Store
  2. Bags and Luggage Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Men's Clothing Store
  6. Sunglasses Store
  7. Women's Clothing Store

Written by the company

Today the Saltrock family is stronger than ever, sharing the surfing ideal with the people from the surfing community and those outside with the same values and attitudes. Still run by some of the original team, we design for the lifestyle we love - fun, creativity and laughter is the lifeblood of Saltrock. We love the British coastline and all it has to offer, we're passionate about having the freedom to express ourselves and we surf until the sun goes down (when we get the chance!). Saltrock is a true British success story proving that with imagination, a great team and a strong will to succeed, anything is possible.


Contact info

  • Unit 10, Fairhill shopping centre, Fairhill Lane, Ballymena BT43 6UF, BT43 6UF, Ballymena, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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Rated 5 out of 5 stars

Good clothing - bags not so good

Good clothing. Sales assistant very helpful.
Black Friday discount was generous.
Only issue was with the large paper carrier bags, both of which ripped on the way to the car.

November 26, 2024
Rated 5 out of 5 stars

Lovely staff

Lovely staff, nice range of clothes and good sale items. Atmosphere of the shop was warm and friendly and lay out and displays really well done.

April 14, 2024
Rated 5 out of 5 stars

Really helpful staff, great quality

Just bought a beautiful top in the Ballymena store for my sister for her birthday. The sales assistant was very nice and helped me pick the perfect present. The quality of the top is excellent. I will definitely be back here again to buy presents for my nieces and nephews and of course myself!

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful and friendly staff.
Loved the way the shop was laid out, and everything was super easy to find.

April 7, 2024
Rated 3 out of 5 stars

Felt like we were interrupting the staff by shopping

Staff were not keen to help. Getting the display done was more important. We had to interrupt staff members 4 separate occasions to ask if trying on was an option, where to try on, returns policy and a separate question about a body board. No one asked if we needed any help with sizes of wetsuits (of which we bought 2 - or discussed the products in any way, nothing about the material, how thick it was, when it would be best to wear etc) Really disappointing to feel in the way when we spent over £220 on the day and decided to leave and head to other shops in the north coast for what we wanted.

March 30, 2024
Rated 5 out of 5 stars

Great shopping experience

Staff are very friendly and welcoming, great selection of clothes and lots of sizes to pick from, very clean shop throughout I would highly recommend if you are ever in the market for unique clothing

December 15, 2023
Unprompted review

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