Salty Mermaid Beauty Lounge Reviews 

111
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I felt comfortable right as soon as I walked in the door! Everything was explained step by step. The room is cozy and I absolutely loved the ceiling decor. Service was fast and way less painful than... See more

Rated 5 out of 5 stars

This was my first time getting my eye lashes and eyebrows done. She made me so comfortable and explained everything she was doing and even answered questions about different services. I will be going... See more

Rated 5 out of 5 stars

Roni always does an amazing job for all my waxing sessions! This last session, she took the time to get all the little pesky hairs and did some additional strips when I thought we missed something.... See more

Rated 5 out of 5 stars

Roni is professional, friendly, and is extremely knowledgable. I love that she is always doing research and looking for more ways to bring the latest, most effective technology to our little island. I... See more

Company details

  1. Facial Spa

Written by the company

Facials, professional skincare, waxing, acne, Brazilian wax, bikini wax, electrolysis, Botox clinic, microblading clinic, permanent makeup clinic, CIT, collagen induction therapy, microneedling, Ketchikan, Alaska, makeup artist, Circadia, skin script, anteAGE, Hydropeptide, makeover, bridal makeup, wedding makeup, eyebrow wax, lash extensions, leg wax, permanent hair removal, electrologist, beauty services, gift cards, face wax, facial massage, anti aging, rosacea, capillary treatment, skin tag removal, clinical, facial, body waxing, facial waxing


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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4.8

All reviews

(111)

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Rated 5 out of 5 stars

Happy customer!

Toni was able to fit me in last minute, which I really appreciated! Love my eyelashes! Very excited about the curl and tint. Roni was professional, super sweet, and did a great job. Will definitely be going back!

July 3, 2023
Rated 5 out of 5 stars

Great facial and consult

Roni is professional, knowledgeable, and personable. She makes you feel comfortable and like you're a part of the process of finding what works best for your skin.
And of course your skin feels wonderful afterward.

June 17, 2023
Rated 5 out of 5 stars

Kelsey rocks 🖤💗🤟🏼💗🖤

Kelsey did a fantastc job on my eyelashes. I am more than impressed. They are beautiful and she completed them much faster than I anticipated, which is always nice. Absolutely recommend and will certainly be going back.

June 14, 2023
Rated 5 out of 5 stars

Exciting new treatments at the Salty Mermaid

Roni is professional, friendly, and is extremely knowledgable. I love that she is always doing research and looking for more ways to bring the latest, most effective technology to our little island. I always have a great time whenever I stop in for a treatment. There have been some exciting changes as Roni has added to her team of specialists. From eye lash lifts, facials, teeth whitening, etc, I highly recommend checking out the Salty Mermaid Beauty Lounge for any of your beauty needs.

June 3, 2023
Rated 5 out of 5 stars

Brow makeover by Kelsey

Kelsey is AMAZING! She’s done 2 brow makeovers on me, and some facial waxing, and I’m obsessed. My brows have so much grow out, and the lamination and tint lasted so long! She makes her clients feel right at home and is so fun to chat with too!

May 30, 2023
Rated 1 out of 5 stars

Honest Feedback

I love Roni, and the atmosphere, but I almost feel like I’m not wanted, or maybe preferred? Maybe it’s because I’m not super girly and do these things all the time? Every appointment has been very late, one time I actually was waiting 5 minutes before my appointment with the person scheduled before me- so an entire appointment behind, and I’ve spent over 1.5 hours between 4 separate appointments just waiting in my car.

I really really love these services and they are considered a special treat financially, a budgeting investment into self care, so the financial side of not feeling like a priority is off-putting.

I really don’t want to go somewhere else and am afraid an honest review is going to impact my ability to get an appointment, but I don’t feel valued for the amount of money being charged, and walk away discouraged. It is hard for me to recommend a business when I don’t feel like a valued customer.

Follow up:
I had an appointment for May 11 at 6:00, Roni texted to ask to change the time to 3:30, which I agreed and set up transportation for my child from school. When I got to the appointment (at 3:25) Roni let me know she had just set a timer for 15 min on the appointment before me. Due to my child’s bus schedule, I had to leave and wasn’t able to have my changed time appointment.

Roni rescheduled me for yesterday, May 13. She texted me to let me know she had a stomach bug and had to reschedule, which would have been fine, but then I ran into her at Guardians of the Galaxy that night, and it was so awkward and uncomfortable I felt weird, Roni was seated at the end of my row.

So after that, I’m sad to say I’m rebooking elsewhere.

May 9, 2023
Salty Mermaid Beauty Lounge logo

Reply from Salty Mermaid Beauty Lounge

Hi Jasmine!

You are appreciated, preferred, and valued!
The delays you have experienced, I promise, have nothing to do with you - they are all on me. There has been a failure, on my part, of keeping appointments running on track and on time.

Your review would never impact your ability to have an appointment with me - honesty is never to be punished. Your review is honest, and your experience is true.
You have waited, multiple times, for periods of times over your scheduled appointment time. You have been graceful, and polite, even while feeling frustrated and feeling undervalued. And I greatly appreciate your ability in having been able to communicate calmly and honestly.

I would love to have you in for your desired service(s), and am hopeful in receiving a(nother) chance at being your service provider.
However, if you would like a recommendation of another trusted service provider, I would be more than happy to give you her reference.

Sincerely, Roni

Rated 5 out of 5 stars

Just the best

Kelsey is so wonderful. Best Brazilian I’ve ever gotten. Warm and inviting atmosphere and special attention paid to detail. 100% recommend.

April 26, 2023
Rated 5 out of 5 stars

Roni made everything great

Roni made everything great! She is such a breath of fresh air very friendly and so comfortable to talk to! I would highly recommend her! I got a Brazilian from her and her work is flawless!

April 15, 2023
Rated 5 out of 5 stars

I don't have facials much

I don't have facials much, three in my lifetime, including this one. Roni was very welcoming and friendly. The facial felt wonderful. She seems to know what she is doing and very passionate about it.

March 29, 2023

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