Samebike France Reviews 108

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Good strong Bike, brake pads are very small, but after 3 weeks all going great, not sure all the electrics will cope with Scottish mist, but impressed with product / price ordered a second bike for sh... See more

Rated 5 out of 5 stars

He bought an electric bicycle in this store 4 months ago and the customer service has been simply spectacular. Unbeatable. 100% effective package tracking, and subsequent problems with any part have... See more

Rated 5 out of 5 stars

Good Job Samebike Service Samebike had troubles to ship the bike to me. Anyway at the end they shipped a new one , this action was VERY appreciated. The LO26-II is a great bike , satisfactory wit... See more

Rated 5 out of 5 stars

Best bike ever for UK an for me that good its my second one an all the accessories are absolutely blinding 30 mph while peddling if u want it that fast but can be adjusted

Company details

  1. Bicycle Store

Written by the company

Nous savons qu’un environnement de vie vert et à faibles émissions de carbone est crucial pour nous et nos enfants. C'est ainsi qu'est né SAMEBIKE. SAMEBIKE n'est pas seulement un vélo électrique, mais aussi un mode de vie vert et sain. Actuellement, il s'agit d'une marque mondiale dont les consommateurs dans plus de 35 pays bénéficient de vélos électriques abordables, d'une livraison rapide et d'un service après-vente sans tracas. Notre magasin est un magasin SAMBIKE officiel français agréé.


Contact info

4.2

Great

TrustScore 4 out of 5

108 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Complications and cheap material

The part to connect the front wheel was broken. I had to go and buy a new one, they could sent it but it would take 12 days. The brakes have a lot of isseus, rubbing and squeaking. Feeling of cheap breaks. The bike had to go to a repairshop. The battery goes from 42% to 29% to 4% and you think you have still sufficient battery at level 2. The communication takes a lot of time and to return the bike it costs a lot of money. If you want parts they are difficult to get The torque is good, but there is space for a lot of improvement on this bike.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good service, always here to help, good bike

I own a Samebike rs-a01 since 8 months and I really enjoy it.
I had little questions about parts and after a while a part broke but I received advice and help, part got refund.
this is a serious company selling good products!
Thanks

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good Job Samebike Service

Good Job Samebike Service
Samebike had troubles to ship the bike to me. Anyway at the end they shipped a new one , this action was VERY appreciated.
The LO26-II is a great bike , satisfactory with good performances, with exception of the fork and the brakes when working with my weight of 100Kg.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

They are great!

He bought an electric bicycle in this store 4 months ago and the customer service has been simply spectacular. Unbeatable. 100% effective package tracking, and subsequent problems with any part have been attended to efficiently and personally through WhatsApp and email. 100% Recommended.

By the way, very happy with the fatbike. This brand is powerful and robust.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

After sales doesn’t replay to your…

After sales doesn’t replay to your request
I just received my bike André get a problem with the battery

September 13, 2023
Unprompted review
Samebike France logo

Reply from Samebike France

Sorry for bringing you a bad shopping experience, can you tell me your order number, or you can add our after-sales whatsapp, he can give you a good solution.

Rated 1 out of 5 stars

AVOID SAMEBIKE

I received the bike but a speed is not working. IMPOSSIBLE to contact the customer service, they do not reply back!

August 18, 2023
Unprompted review
Samebike France logo

Reply from Samebike France

I'm sorry for replying to your comment so late, because the previous personnel are connecting, so our after-sales service will lag a little bit, we will further improve our service, you can add our whatsapp for after-sales inquiries.

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