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Written by the company
Tientallen lokale energiecoöperaties vormen samen om | nieuwe energie, het groenste energiecollectief van Nederland.
Samen wekken we 100% duurzame stroom op in de eigen buurt van onze klanten. Groene energie, maar dan totaal anders.
Bij ons staan de klanten namelijk aan het roer, want om | nieuwe energie is een coöperatie zonder winstoogmerk. Daarom wordt alle winst geïnvesteerd in het structureel verlagen van de energietarieven en in nieuwe duurzame projecten.
Daardoor krijgen we al sinds 2015 het rapportcijfer 10 van de Consumentenbond. En worden we groter, dan profiteren onze klanten direct mee!
Want hoe groter het collectief wordt, hoe lager de energietarieven worden. Op die manier versnelt onze beweging de energietransitie en maken we duurzame stroom betaalbaar voor iedereen.
Written by the company
Gratis en snelle overstapservice
Karspeldreef 8, 1101CJ , Amsterdam, Netherlands
4.3
2K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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I am very satisfied with the company — the service has been reliable, transparent, and customer-friendly. I appreciate their approach and values.
I would definitely recommend them to anyone.
Reply from om | nieuwe energie
Thanks for the enlightening conversation on the phone and also thanks for the great review!
In December 2024 I received reminder of payment for invoice issued in June 2024... Contacted them via form on the website that it was paid, it's no use, they never replied.
Only when I notified them with e-mail that I paid and attached bank confirmation they replied.
It was impossible to pay via iDeal if I remember correctly for some time last summer.
I paid it with regular transfer from joint account of me and my partner, of course having the invoice number in transfer description. Imagine, the invoice they sent reminder for it's one of these manually paid invoices.
So they kept money for 6 months now, but didn't apply them to the invoices. They have still status "invoiced" but not "paid" on their website. The stupid explanation was "the bank account you paid from is different than your personal account", well it's because:
1. Joint accounts don't always do contain names of two holders and
2. I am not on direct debit with you or rather you are not authorized to direct debit me, so I can pay from whatever account I want.
Still, if they have any legal right not to accept this payment, I don't understand under which legal provision they have been keeping our money for 3 invoices and didn't send them back right where they came from. This way I would at least know something is wrong on the spot.
Now I requested them to apply payments, explain under which legal provision they kept this unallocted money of mine suspended in the middle of nowhere and whether they provided my name to any debt collection agency or similar institution that register people not paying on time and could make difficult for me to take loan in the future.
Allegedly finance depratment was forwarded with my questions, but now over a week without any reply despite my reminder.
Reply from om | nieuwe energie
Dear Lukasz,
Our sincere apologies for this situation. I just had contact with our customer service and finance department and they are currently looking into this and will contact you shortly.
Thank you for your patience and trust in our collective!
I have notified them several times of my intention to close down my account after switching homes. Yet, despite this I am still being charged ridiculous sums of money for energy I'm not using. They initially said it was a system error, and today I get another €320 deducted, 5 months after moving out!? Criminal!!!!
Reply from om | nieuwe energie
Hi James, we apologies for this mistake. My colleague has reached out to you via email to resolve this issue for you. Please let us know if we can be of any more assistance.
Guys, your company is great. But here's a way to improve - create a separate interface for English speaking segment. Then you will have more customers flowing in. I really struggle.
Reply from om | nieuwe energie
Dear Павел, thank you for your wonderful feedback. Would you be so kind to share the pain points you encounter when using our website to marketing@samenom.nl?
You can inform the customers about the montly calculations for informational feedback.
Reply from om | nieuwe energie
Thank you for your review and feedback Yasin!
It was very straithforward to finish everything regarding the contract. We received our consumption trough email, that is also very convinient. One star is missing because maybe it will be nice to have also an english version or double email in one email when you are sending notifications.
It is true that I didn't find your company trough advertising material, my colleague recommended your company to me. He was on a vacation when you aksed this question and I couldn't send his ambassador code.
Reply from om | nieuwe energie
Thanks for the feedback Dražan! Glad things were straightforward with the contract. We'll consider your suggestion about English versions and double emails for notifications. No worries about the ambassador code—we appreciate the recommendation! Feel free to send over your colleague's ambassador code along with their client number once he/she's back. If you need anything else, just let us know!
OM dose what it says on the can cheap energy it's nt every day you find a gem that keeps it's word OM thank you for doing what you promised no shocks just good service
Reply from om | nieuwe energie
Thank you for your support Mel!
My overall experience with this company has been very smooth and nice. They provide the cheapest service and always provides me with informative details about my consumption.
Reply from om | nieuwe energie
Thank you for your review!
Amazing service, they always respond fast and fix problems. I've never had issues with them. Thank you!
Reply from om | nieuwe energie
Thank you for your review Veronika!
I am a customer for the last 2.5 months. I choose this company because it is green with competitive rates. Green energy is the most important criterion for my choice.
Also, the staff I talked to on the phone were very polite and helpful. Great that you can accommodate English-talking customers.
I receive a monthly email with the consumption and charges, the rates applied (especially for the gas) would be a nice addition.
Also, I look forward to getting the credentials to log in to a personal account and the development of the app. I hope it is offered in English as well.
Overall quite a positive experience. Thanks
Reply from om | nieuwe energie
Hi Panagiotis,
Thanks for your review! We love to hear from our English-speaking customers about how they experience our service so that we can improve it further. We will send you an e-mail, because we are curious on what you encounter.
We’re with them for a year now and it’s always been reliable, feel good energie. I’m glad to support this non profit cause and help grow renewable energie in my area.
Reply from om | nieuwe energie
Thank you for your wonderful review! Great that you have joined our community. The more people join, the more we can do for sustainable energy in The Netherlands and specifically for your own area.
I have no complaints. It just happened that the prices went up and that is not pleasant, but it also not your fault. Please, continue investing in green energy.
Reply from om | nieuwe energie
Thank you Theodora for your wonderful review! Great that you have joined our community. The more people join, the more we can do for sustainable energy in The Netherlands.
Reply from om | nieuwe energie
Thanks for your review Florent!
Who can beat this price!!! Dan je wel en dat in een tijd van crisis.
Reply from om | nieuwe energie
Dankjewel voor je review Heleen!
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