Sami's Superfoods Reviews 

124
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious flavors and premium quality of the snacks, noting that the items arrive remarkably fresh, perfectly seasoned, and securely sealed in convenient resealable bags. Consumer feedback consistently emphasizes the fast delivery service, friendly offerings, and exceptionally smooth online ordering process that makes purchasing an absolute pleasure for everyone. Though some customers noted minor issues with specific flavors or product textures, describing intense salt levels, or unexpected hardness. A few reviewers also specifically mentioned that certain snack options did not taste quite as good as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste of the... See more

Quality

People report positive experiences with quality, expressing immense satisfaction with the delicious taste and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive quickly and on time.... See more

Order

Users describe positive interactions with order, highlighting fast delivery and delicious products such as... See more

Service

Consumers find service to be positive, highlighting superfast postage, excellent delivery times, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh my goodness, my order arrived today. I had ordered 4 different varieties - Salted caramel; with Chilli, with Coconut, with Cinnamon. Every single one of them are delicious. Hard to choose just o... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service, superfast postage and delivery. As for the Nuts, totally amazing 😲 absolutely love them. I ordered the Honey roasted Cashews with Coconut which I can't stop eating 🤪 and the Ho... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent product. So tasty. Packaging was good. Lots of lovely flavours. Can't recommend them enough. So good I've put another order in and will be putting future orders in.

Company replied

Rated 5 out of 5 stars

Had an order of various nuts. Your pistachio shell on are the best. Good size and perfectly seasoned. The dark chocolate ones are the best ,coated with a great real chocolate . The salted caramel nuts... See more

Company replied


Company details

  1. Food Products Supplier
  2. also in
  3. Chocolate Shop
  4. Dry Fruit Store
  5. Health Food Store
  6. Importer
  7. Nut Store

Written by the company

Sami Asmar, the founder of Sami’s Superfoods, founded the company in 2021. His goal was to source high quality and healthy foods from environmentally conscious and ethical suppliers around the world. In 2023, the company started focusing on selling fresh roasted nuts all around the UK. By the end of 2023, the company had gained over 20,000 customers, and by the beginning of 2025, it had launched its zero-added sugar chocolate range under the brand name Tops. By the end of 2025, the company achieved its biggest goal by selling over 200k units of chocolate and over 100 tons of nuts. This rapid growth was largely due to the company’s focus on high-quality products. Our mission is to give people snacking pleasure, but without any of the regret, guilt and cravings that sometimes come with it. Using all of our expertise and knowledge, our enduring ambition is to cut the sugar, without cutting the sweetness. By doing so, we believe we can give our customers delicious treats that can also be part of a balanced diet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely an amazing company

Absolutely an amazing company, I always buy from here and never had a problem

January 9, 2026
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi Susan,

We are so pleased to hear that you found our ordering process easy and our delivery quick. It's wonderful to know you appreciate our excellent customer service, the quality of our products, and their great value for money.

Regards,

Sami's Superfoods

Rated 5 out of 5 stars

This is a top class company

This is a top class company! their foods are so yummy! my new munchies supplier. and theyre so healthy too. especially compared to what I used to snack on. even the chocolate I get from here makes me feel good and no guilt. I CANT RECOMMEND ENOUGH! customer service excellent and my customer satisfaction is 100 percent

January 16, 2026
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi Ali,

We are so pleased to hear that you found our ordering process easy and our delivery quick. It's wonderful to know you appreciate our excellent customer service, the quality of our products, and their great value for money.

Regards,

Sami's Superfoods

Rated 5 out of 5 stars

Great product, instant reponse

Immediate response to order, product arrived on time, excellent packaging

January 2, 2026
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi Maureen,

We are so pleased to hear that you found our ordering process easy and our delivery quick. It's wonderful to know you appreciate our excellent customer service, the quality of our products, and their great value for money.

Regards,

Sami's Superfoods

Rated 5 out of 5 stars

Nice and easy to order very quick…

Nice and easy to order very quick postage and lovely nuts

January 9, 2026
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi Mark,

We are delighted to hear that you are happy with your order. Thank you for your wonderful feedback!

Regards,

Sami's Superfoods

Rated 5 out of 5 stars

Their products are awesome!

I absolutely love the freeze dried fruits and the dried figs! Brilliant products and very smooth transaction, and delivery is always on time.

December 27, 2025
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi,

We are delighted to hear that you are happy with your order. Thank you for your wonderful feedback!

Regards,

Sami's Superfoods

Rated 5 out of 5 stars

DELICIOUS.....

Promptly delivery and products are fresh and delicious. Especially the Mango and Freeze dried fruits..Love them 😁

January 9, 2026
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi Shelly,

We are so pleased to hear that you found our ordering process easy and our delivery quick. It's wonderful to know you appreciate our excellent customer service, the quality of our products, and their great value for money.

Regards,

Sami's Superfoods

Rated 1 out of 5 stars

Disgraceful customer service via tiktok…

Disgraceful customer service via tiktok shop. Accusing me of burning contents of 1 packet. As the bag has a smokey flavour. And some fruits have scorch marks. They won't accept a return so they can taste the product. They wanted photos of a taste. And when I did as they asked for photos I emptied bag on my only dark counter which is hob. He then accused me of burning them. I spend a fortune on tiktok, temu & amazon products I sure as hll wouldn't be doing it for 7 quid. 1st bag was delicious and went to share the 2nd when opening there was a smokey smell. But upon eating the apple and some banana there was a burnt taste.
Stay clear. Disgraceful returns policy. Very argumentative and aggressive person.

Hello this business knows fine well of my experience I've had threatening tiktok texts from him. He wouldnt issue me a refund cos I took a photo of the burnt items on my cooker hob. Then had the audacity to accuse me of burning on purpose. Ive called him too and his aggressive manner towards me was disgraceful
I did call and spoke to a cheeky arrogant man, none of the items sitting on the hob were black. And as I've told you many times. The hob is the only open counter in my tiny kitchen where I could take a photo. I'm not a liar. I have since threw out the products cos they were tasting vile. I dont need your measly £7 odd back. You are the one lying not me. I produced evidence then you turned it back on me. I will never buy off you again. And I will let others know what you are like. Disgraceful and aggressive 😤

Sent from Outlook for Android

July 3, 2025
Unprompted review
Sami's Superfoods logo

Reply from Sami's Superfoods

Hi John,
Thank you for your feedback, we've asked you for evidence as you claimed the fruits are burnt but you said their is nothing wrong with the colour of the fruits, and when we said we can't issue refunds without evidence you sent us a pictures showing the fruits on the hob completely black after you said the colour of the fruits looks fine.

You also never called or talked to anyone on the phone, and we're very polite and will always be with all our customers in all circumstances.

Please be honest with your review as you know that giving false reviews just because we rejected your refund is not right.

Thank you again 😊

Rated 1 out of 5 stars

Extremely poor service/hygiene issues/rude seller

I have ordered dried fruit but one package arrived with black hair in it. I could see the hair through the package without even opening it. Once I requested a refund, because the return option wasnt avaliable, the seller start showing me a very rude and hostile attitude and refused a refund. After my truthful negative reviews , the seller start harassing me and giving me a very hard time via text to my private phone and via platform. Even I asked him to stop harassing me, the seller was carrying on with a very rude and disrespectful attitude. All what I wanted a simple refund/return but instead I have been harassed and bully to the point I was going to take it to the higher instances.
The hygiene is very poor and the seller is very rude, bully and hostile.
No returns/refunds is avaliable . A very poor service. The food quality and the service cannot be trusted. I am having a very hard time dealing with this seller. Its a first time Im experienced such an outrageous sellers attitude. Almost unbelievable how some sellers can be rude and bully. I'm strongly recommended not to use this seller!

March 2, 2025
Unprompted review
Sami's Superfoods logo

Reply from Sami's Superfoods

Dear Ekaterina,

Thank you for bringing this to our attention. We have carefully checked our records, but unfortunately, we are unable to find any purchase associated with your account or details in our system.

It’s possible that the review may have been posted for a different company with a similar name. We kindly ask you to double-check the order details and confirm whether the purchase was made from us. If you did purchase one of our products, please reach out with your order information and we will be more than happy to assist you and address any concerns.

We take product quality and customer service very seriously and are always willing to help resolve genuine issues.

Best Regards,
Sami's Team

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