Samlocksmithmiltonkeynes Reviews 

105
•
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were let down by their experience overall. Consumers frequently experienced unexpected price increases, noting that final invoices were dramatically higher than initial estimates. People also described dealing with unhelpful staff members who caused service issues and requested high fees. Customers faced difficulties reaching support via phone or email when trying to resolve billing disputes. Some reviewers were happy with certain technicians, pointing out that individual workers could occasionally be polite, knowledgeable, and professional during visits. A few customers noted that once workers finally engaged with the door, the actual unlocking or repair work could be completed quickly.

What people talk about most

Price

Reviewers express dissatisfaction regarding pricing, frequently citing a difference between initial quotes... See more

Staff

Customers had negative experiences with staff, frequently describing personnel as rude, aggressive, and... See more

Service

Users describe ambiguous interactions with service, highlighting a wide divide in their experiences. While... See more

Payment

Customers consistently note negative experiences with payment, highlighting insistent requests for payment... See more

Customer communications

Clients share profound dissatisfaction regarding customer communications, frequently mentioning unanswered... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used Sam’s lock smith Leicester absolutely horrendous only wish I had read reviews before hand! Quoted over the phone for a new lock and Labour only to be charged double that and I didn’t even need a... See more

Rated 1 out of 5 stars

Actually one of the rudest nastiest people I have ever dealt with. These guys were hired by a contractor to come and replace a lock that couldn’t be locked from the outside. When I had heard nothing I... See more

Rated 1 out of 5 stars

This company registering as AASServ Ltd is using a Sam Locksmith on phone contact details. Polite workman initially trying to sell me a new lock. No price breakdown given No options or exp... See more

Rated 1 out of 5 stars

Never use a firm called Samlocks which is run by Gil Frenkel. They claim not to charge a call out fee, but when their locksmith arrived, he tried to charge us £249 for a new lock that costs les... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(105)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute scam merchants

If I could give 0 stars I would. I actually don't even live in Milton Keynes, I live in Camberwell. Their dodgy AF website appears as 'Samlocksmith' plus whatever location you searched for (ie Camberwell) and outright lies, saying their dispatch point is an address in your area, when in fact they're likely not based anywhere near you. I even scrolled past multiple results, looking for one that had a camberwell address rather than a generic emergency locksmith, but still got caught out by this.

Their 'locksmith' then claimed he couldn't get my snapped key out of the lock (with quite convincing reasons why not) and charged me a small fortune for what he said was a Banham compatible and rated lock but is actually, according to google, a crappy cheap knock off.

I got suspicious when investigating getting more copies of the new key cut and went to a local MLA registered locksmith, who told me this is an incredibly common scam. I'd kept my old cylinder and he proceeded to very easily remove the snapped key, then put the old cylinder back in my lock. He didn't charge me a penny as he felt bad about me getting duped.

Do not use this company. Ever. Complete charlatans.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Manipulative liars

This company is full of scum who manipulate and pressurize people in difficult positions to ensure they maximise profit. I had the unfortunate experience of one of their toe rags pressurising my girlfriend to try and replace a 25 pound Yale barrel for a 300 quid alternative because it was "the only option" or "our home insurance would be void.

Do not use this company under any circumstances

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Had a quote to get into a lock

Had a quote to get into a lock. After two promises to turn up and garbled phone calls and emails we told them not to bother. Thank goodness ... looks like we have had a lucky escape after I have just read the reviews. Won't be rebooking

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this terrible company

Do not use this company. I wanted two windows hinges replaced and I was quoted that there is no call-out fee. He then advised when he arrived it would cost me £1,100 to fix. He then advised I had to pay £100 callout charge. I asked for his help to secure the windows. He said he would do that once I paid the fee. Once I paid the £100 fee he had a 'smirk' on his face and said that the window will be fine, and he then left. Waste of time and money!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Fake quotes

They quoted me £169 then when they turned up they told me the quote was wrong (before seeing the door) and the cost was £466
When I told them I couldn't pay they pressured me into paying a cancellation fee
They knew their quote was wrong before they turned up at my house
Do not use - they will pressure you into paying them for a mistake they were well aware THEY caused

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Do not recommend. Do not use. Rude and aggressive. Kept changing the price to fix the lock. The price started at £550 and then went down to £350 - no explanation as to what the problem was. Absolutely awful experience.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would!!

If I could give no stars I would!!
I phoned these guys after finding them first on Google stating No Call Out Fee and gets to you within 30 mins!!
I was told 30 mins and was still waiting 3 hours later and still no sign of a locksmith!!!
I phoned them about 4 times within the 3 hours and they kept fobbing me off and saying they would be there. Even the locksmith himself phoned me and said he was just finishing a job not far from me and would be with me straight after!!! That didn't happen.
I ended up phoning them to cancel and they wanted to know why!!!!!!
Good job I had a fantastic neighborhood whoose house I could sit in for all this time!!
I ended up calling another company who were with me in 30 minutes and took seconds to get me in my house!!
It's reminded me not to go to first on Google plus read the reviews!!!

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Most disgusting customer service

Actually one of the rudest nastiest people I have ever dealt with. These guys were hired by a contractor to come and replace a lock that couldn’t be locked from the outside. When I had heard nothing I then called the office and the person who spoke to me on the phone was so unbelievably rude and aggressive towards me I then had to call the letting agents extremely upset to get this resolved and a different company hired.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Bunch of jokers

Bunch of jokers. No call out fee, £55 for unlocking. Turned up £49 call out plus the £55. Told him to jog on, then said he’d do it for free. Spent 10min trying what I, as an amateur had tried, then said cannot do it and left. DO NOT CALL this shower.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Quoted £508 to change one lock

Quoted £508 to change one lock. After declining, charged £70.80 to cut the lock. Felt the initial quote was excessive compared to market rates. Was also told there were no call out charges. The excessive price was quoted after cutting the existing lock in half.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company they are awful…

Do not use this company they are awful don’t do the work damage areas or alter areas that don’t need to be done be warned there con people. Have a friend in the police force who I told and he has expedited this to trading standards and have been told they will be now contacting and keeping an eye on this company. About time the women was to rude also but it’s that saying what comes around goes around and now it’s been seen high up there in for a rude awakening.

Avoid at all costs and I mean at all costs.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Call out to effect entry was quoted £59…

Call out to effect entry was quoted £59 waited an hour for engineer to arrive for him to get out of his car take deep breath and say oh this door is different. Basically preparing for price hike he then started with might have to drill and damage door to which I responded don’t bother I will get someone who knows what they are doing. He then slipped plastic in the frame opened in a few seconds and said that will be £125 plus VAT. When I asked what is different about the door as to any other 5 point lock door he said it’s all about the skill needed. Now am a believer of paying for a good service as have been the trade myself but the effect entry method was the same as a wooden or a upvc door as it was not locked just pulled shut. An absolute rip off I would not recommend this company as seems they have a habit of ripping people off.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Used Sam’s lock smith Leicester…

Used Sam’s lock smith Leicester absolutely horrendous only wish I had read reviews before hand! Quoted over the phone for a new lock and Labour only to be charged double that and I didn’t even need a new lock! Called them back only to be called a liar and that I needed to pay what the engineer was telling me she was so rude! Absolute criminal of a company! Did expect a lot to go wrong with a lock smith but lesson learnt, always check reviews.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I got charged £39.00 labour

I got charged £39.00 labour
£89.00 callout
£189.00 for a cylinder lock
The so called engineer/locksmith did not identify that it’s not the cylinder lock what is causing door not to lock but the lock mechanism is what’s causing the issue
Do not use total rip off

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointing Service



Very disappointing service.
Charged £308 to change my lock in March, then in November my door was blocked. The engineer broke my door and added £106. I had to fix it myself. Customer service was rude and unhelpful. Totally unprofessional — not recommended.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful company

Absolutely disgraceful company! They have just scammed an old lady out of £890 instead of £89 by distracting her when she used the card payment machine!

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a 0 I would do

If I could give a 0 I would do, the fat greasy man turned up after booking them yesterday as wasn’t an emergency but needed to get in to get my keys. I was quoted £59.
He tried to tell me it’s a high security lock which I laughed at and said no its not, then tried to tell me it’s an emergency I said no we booked you in with some expletives as he was telling me it’s £189. I told him to go away he’s a rip off merchant and he proceeded to open the door and demand money.
I confronted him more as I was absolutely fuming at this unfortunately had to pay £89 just to get his greasy smell away from the flat. Please avoid at all cost will be reporting to the police and trading standards

October 31, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look