Samsonite Reviews 613

I bought a back pack from Samsonite shope in Gunwharf Poersmouth in October 2023 with 2 year warranty. There is a fault on it. I went to the shop. The only options they offered me was to replace it with another product. The cheapest one was twice what I had paid. The warranty is useless.

It was great to be able to get wheel replacements for my Samsonite hard cases. They are still in good condition and have years of life in them yet. Thank you Samsonite.

Excellent Service

Excellent Product

Fast Overnight Shipping of spares.

Only ever bought Samsonite.

Nothing comes close.

Chez was absolutely brilliant. Replaced all four wheels for £36 and my trusty 1 million mile Samsonite is like new.

Thank you Samsonite. Thank you Chez

Olly Needs

Popped in to Repair Centre on Oxford Street as wheel on suitcase had broken. Ricardo provided exceptional customer care - friendly and helpful. Wheel sorted inside 15 mins and a very happy customer.

Replacement wheels sent for our suitcase. Sent FoC and arrived within days

Excellent service and very friendly. Fixed my case in next to no time.Riccaroo served me and was excellent. Highly recommend

Despite being incredibly busy in repair Samsonite studio, the guys were incredibly helpful with my 2 luggages.
Professional, attentive and helpful.
Very big thank you for doing a great job. Specially Riccardo for spending extra time and effort with my big luggage trying to fit new wheels. Now, both suitcases run faster than me!

I required assistance with a broken wheel on a suitcase. The Samsonite repairs team in the Oxford Street store were absolutely fantastic. I spoke to them on the phone explaining the problem initially and then I WhatsApped over more information. I was then able to pop into store and purchase the part in order to fix the suitcase wheel at home. They were polite, professional and incredibly knowledgeable. It was an absolute pleasure to deal with them. I would highly recommend them.

Current generation of bags is poor quality.
I bought several because I liked the style. One by one they are breaking. Also trying to get them returned has been a nightmare via John Lewis. Happy to show photos.

Went in with an incredibly old suitcase that had a completely damaged wheel. The repair centre didn't have spare parts as it was bought in America and so had different parts not used here, but Riccardo managed to put 4 new wheels while I waited that nearly matched which is amazing! Saved a good suitcase from landfill and given it a new lease of life for at least half a decade. Thank you so much for the fix!

Amazing service! Ricardo at the Oxford St store was incredibly helpful and immediately fixed all wheels on 2 of my suitcases within 10-15 mins for £9 per wheel. My suitcases are like new! Excellent service!

Great service in Samsonite Amsterdam shop during the Samsonite service week.
There was a wheel of my hand luggage suitcase and they offered to put 4 new wheels 🛞 on it for free.
Pierre en Talia were great.

I’m incredibly happy with the service I’ve received! With my flight coming up soon and the handle of my suitcase broken, I was truly stressed and didn’t know how to fix the situation. Riccardo kindly and expertly assisted me: my suitcase was quite old and the spare parts were no longer available, but he reassured me that they would find a solution.
And they did! In just about half an hour, Riccardo and Chez managed to fix the problem by cleverly using a component from another suitcase. The result? A job well done: not only functional and sturdy, but also great-looking!
So thank you!! I can now travel home with my fixed luggage. I had lost hope since the part was no longer in production, but you made it work anyway. Super recommended!

The repair was quick and Riccardo was particularly efficient and helpful

The guys saw me straight away. Assessed the problem with the lock immediately and carried out a replacement within a few minutes. First class service.

They were very helpful, high quality products and services

Ricardo did a very good job fixing my backpack and providing helpful advice

Thank you Riccardo! You fixed my zipper on my suitcase after it got stuck quickly and effectively. Excellent and friendly customer service from everyone. Bought a really nice duffle bag too and staff were fantastic. Highly recommend to anyone with a damaged or quick fix samsonite case needing a repair. Or to buy a great bit of luggage!