Samsung Repair Reviews 

Technician was polite and on-time. However, they could not repair my phone because it's non-EU. They probably should have clarified that this would have been an issue before sending out someone and keeping the call-out charge. A partial refund has been started by them. They instructed me that going to a regular phone repair shop is the better option than the official (or at least, authorised) approach in this case.

Purchased a 77 inch glare free tv from Best Buy November 2024. March 2025 tv goes out. Samsung comes out and replaces the mother board. April 2025 tv goes out again. Waited a week for repair guys. No show!! This is the worse serves ever!!! Be where.

Expensive but worthwhile - my mobile phone is like new again.

This is how not to run a huge conglomerate where everything is so dysfunctional. They will pass you on from number to the other, from one appliance centre to the other just make a report. And they have the nerve to say that it’s not good to shout at them. So guess what, I cannot be going around to hit the right spot to have our fridge repaired. And guess what again, we ended up buying another to replace a 3 year old fridge. Moral lesson, don’t buy a Samsung appliance.

Arrived on time. Freindly and capable. Excellent service.

Exemplary service. The booking system was easy to use. This was confirmed via an email with a few tasks to complete before the visit. I felt it was a very fair price, which had to be paid in advance of the visit. The engineer kept me informed of his expected arrival time. Having explained the issue with my mobile's charging port, the engineer provided me with a time for the repair. 30 minutes later, my mobile had been repaired, tested and was working like new. The repair even has a one-year guarantee. The great thing about this service is that they come to you. Highly recommended. 5-star all day long.

Absolutely shocking level of support. My washing machine which is less than 6 months old is banging like a chippy door on a Friday night. They sent out an engineer who said the waste pipe was on upside down now they won’t do anything with the machine until I send a plumbers report to say it’s correctly plumbed in. I will NEVER buy a Samsung product again.

Excellent service for someone who comes to you

Ad was great he's fixed my phone a couple of times comes back looking better than brand new. Always super friendly can't complain everything is brilliant thank you.

Extremely pleasant engineer who told me when he would arrive, arrived on time, did the repair in the time he estimated and job seems perfect.
A really great service I have recommended to the rest of the family.

Brilliant service, easy to book, notified of 1hr time slot in advance, really nice guy and repair is great.

Very good experience, I pre paid and booked a repair on line for a cracked screen and also had a new back put on aswell, I chose Likewise Samsung Repair as these repairs are not easy and they did seem to have their buisness focused on this service.
There are many high street buisnesses that offer the same service with mixed reviews, so it was important to me that I was confident in appointing the right people for this . They delivered to my expectations , the technician was excellent , and the repair was as new from the factory. My Samsung A42 is as new. I can only recommend positively and would go as far to say I would use again if needed. Overall im very pleased and Thank you .

Arrived on time; pleasant and polite manner. Repair completed with no additional issues and took approximately 30 mins.
First class service.

Everything was perfect i am very happy with Everything.

Really pleased with my repair. Lovely guy who came to do it, took him just around an hour and my phone us now good as new.

Perfect repair. Recommended

Best service around and they come to your house - will use again if needed.

The excellent customer service provided via their engineer Mavel.
He was very polite & respectful; explaining the process he was about to undertake with my Samsung Z4 Flip Phone.
Once he completed the repair, he explained the repairs conducted & showed me the old parts removed.

Quick service, great repair job, friendly and courteous colleague!
All eound great job!!

The technician was on time, very polite and friendly. I also received texts and emails updating me on his arrival.
The repair was quick and the process did not affect the data on my mobile, which I was concerned by.
The whole process was very professional and also, I believe, good value ( for replacing the battery).