My experience was excellent with the company ! The two cleaners who came Fatima and Anfin were super excellent and super efficient at cleaning rather deep cleaning the Appartment and the washing machi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our regular cleaner Neva does an amazing job each time! Besides that she is super nice and thoughtful. Martin and company are a dream to deal with and are always helpful with scheduling and other th... See more
Company replied
Samyx Gardening Service. Organising jet cleaning and pruning as well as repositioning plants and trees on our terrace after prolongued building work was very easy. Martin and Toyou replied promptly an... See more
Company replied
We looked through endless websites trying to find an end of tenancy cleaner. It is quite overwhelming and we weren't sure who to trust as some had a mix of good/bad reviews. My partner found Samy... See more
Company replied
Company details
About Samyx Cleaning
Written by the company
About the company:
Samyx Cleaning Services started its existence in 2015. It all started with the meeting of two experienced supporters in the field of cleaning, who founded the company Stan Velchev and Svetlana Georgieva. They very quickly clarify the concept of their business ideas driven entirely by the fact that people need to feel calm and carefree about the cleanliness in their home or office. Both of them had businesses before but they believed so strongly in Samyx's idea that they left all of them and devoted themselves to building of the Samyx Cleaning Company. Always driven by its desire to provide its customers with the most trained cleaners possible and with the best possible equipment, the company has thousands of cleaned sites and many happy customers. This is a great pride for us as Samyx Cleaning Company was started from scratch and a few years later ranks among the most sought after and long-standing cleaning companies in London.
About the company aims:
As already mentioned above, we have been guided from the very beginning of the business by providing quality cleaning services to our customers. We work to make our customers happy with our services because what could be better than seeing a smile on the customer's face after a service?
In connection with the difficult times of COVID-19, we were very shaken, but this helped us to better analyze our business and motivates us to invest all possible means to adapt and become a stronger company. We want to prove to you that for us this is not just a business, but a vocation that we feel deep inside and want to share with you. Therefore, we have never needed your support more than now! Now more than ever we need to give our best to our customers to earn our positive feedback and reach more people. It is no coincidence that Samyx's motto is - The right choice! We believe in that - believe and you too!
About our promise:
After all the above, you may have noticed that the basis of our existence is the customer. That is why we have established rules that we follow in order to deliver maximum satisfaction from the services of Samyx. We will always treat you with the necessary respect and will try to help you kindly! It is really important to us that you will see that we are professionals! Also, you can expect completely honest quotation prices without hidden charges with all details which you have to know before each booked service from Samyx Cleaning!
About the Samyx cleaning team:
We know very well that you need to feel that you are in safe hands. Therefore we pay particular attention to the training of our cleaners because they are our face. This is the hardest part of our business and we are constantly trying to improve working conditions and look for the right people with whom to achieve the high goals we have set. Last but not least, we want to mention that we are constantly trying to update our equipment and detergents that we use to always be up to date with the latest developments in the cleaning business.
In conclusion, we can say that we work for your satisfaction and welcome you to join our many satisfied customers! You can trust to Samyx Cleaning!
Samyx Cleaning Services started its existence in 2015. It all started with the meeting of two experienced supporters in the field of cleaning, who founded the company Stan Velchev and Svetlana Georgieva. They very quickly clarify the concept of their business ideas driven entirely by the fact that people need to feel calm and carefree about the cleanliness in their home or office. Both of them had businesses before but they believed so strongly in Samyx's idea that they left all of them and devoted themselves to building of the Samyx Cleaning Company. Always driven by its desire to provide its customers with the most trained cleaners possible and with the best possible equipment, the company has thousands of cleaned sites and many happy customers. This is a great pride for us as Samyx Cleaning Company was started from scratch and a few years later ranks among the most sought after and long-standing cleaning companies in London.
About the company aims:
As already mentioned above, we have been guided from the very beginning of the business by providing quality cleaning services to our customers. We work to make our customers happy with our services because what could be better than seeing a smile on the customer's face after a service?
In connection with the difficult times of COVID-19, we were very shaken, but this helped us to better analyze our business and motivates us to invest all possible means to adapt and become a stronger company. We want to prove to you that for us this is not just a business, but a vocation that we feel deep inside and want to share with you. Therefore, we have never needed your support more than now! Now more than ever we need to give our best to our customers to earn our positive feedback and reach more people. It is no coincidence that Samyx's motto is - The right choice! We believe in that - believe and you too!
About our promise:
After all the above, you may have noticed that the basis of our existence is the customer. That is why we have established rules that we follow in order to deliver maximum satisfaction from the services of Samyx. We will always treat you with the necessary respect and will try to help you kindly! It is really important to us that you will see that we are professionals! Also, you can expect completely honest quotation prices without hidden charges with all details which you have to know before each booked service from Samyx Cleaning!
About the Samyx cleaning team:
We know very well that you need to feel that you are in safe hands. Therefore we pay particular attention to the training of our cleaners because they are our face. This is the hardest part of our business and we are constantly trying to improve working conditions and look for the right people with whom to achieve the high goals we have set. Last but not least, we want to mention that we are constantly trying to update our equipment and detergents that we use to always be up to date with the latest developments in the cleaning business.
In conclusion, we can say that we work for your satisfaction and welcome you to join our many satisfied customers! You can trust to Samyx Cleaning!
Contact info
Flat 3, 14 Saddlers Mews, CT12 5LN, London, United Kingdom
- 079 80 10 10 70
- office@samyxcleaning.com
- samyxcleaning.com
Thank you Samyx Team
Thank you Stan, Katy, Clara and the Samyx Team for your professionalism, and for sending me Honest, Trustworthy, Hardworking and Reliable Cleaners over the past four years. Kudos to Stefani and Diana…
In the past, Stefani has been a true professional…I give her a ‘first class degree.’
She cleans, dust, mops and vacuum everything everywhere, from curtain poles to cupboards to cooker to carpets and everything in between…If I stood still for long enough, I’m sure she would have done the same to me!
Diana is a calm and beautiful soul, whom I am happy to welcome into my home any time. She is methodical and thorough. By the time she’s finished, the whole house sparkles, from top to bottom!
Keep up the good work!
June 20, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Yvonne,
Thank you so much for taking the time to share your wonderful experience with the entire Samyx Team. We greatly appreciate your kind words and are thrilled to hear about your satisfaction with our professional service.
It brings us immense joy to know that over the past four years, we have consistently provided you with honest, trustworthy, hardworking, and reliable cleaners. We would like to extend a special shoutout to Stefani and Diana for their exceptional contributions.
We are glad they has gone above and beyond to ensure your home is spotless. Your lighthearted comment about her thoroughness made us smile!
We genuinely appreciate your support and encouragement. Our team is committed to maintaining the highest standards of professionalism and providing top-notch service. Your feedback serves as a motivation for us to continue delivering exceptional cleaning services.
Once again, thank you for your kind words and for being a valued customer for the past four years. We look forward to serving you with the same level of excellence in the future.
Warm regards,
Samyx Cleaning team
Samyx cleaning does a great job!
Samyx cleaning does a great job!
I have been using their service for 2 years now and I am really impressed by the kind of professional treatment I have received from them. They promptly ask me my schedule and notify me if there has been a change in the cleaning service schedule. Their cleaner are top notch and they clean my flat with utmost care.
July 8, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Shubhankar,
Thank you so much for taking the time to write such a wonderful review of our cleaning service. We are thrilled to hear that you have been impressed with the professional treatment you have received from us over the past two years.
Your kind words about our prompt scheduling and proactive communication regarding any changes in the cleaning service schedule mean a lot to us. We understand the importance of keeping our clients well-informed and ensuring that their cleaning appointments align with their schedules seamlessly. It's great to know that this aspect of our service has met your expectations.
Your feedback serves as a great motivation for our team to continue delivering exceptional service. We truly value your continued support and trust in our service.
We genuinely appreciate your continued loyalty, and we look forward to serving you with excellence for many years to come.
Warm regards,
Samyx Cleaning Team
Great service
July 7, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Jean-Francois,
Thank you for sharing your feedback with us.
Your endorsement means a great deal to our entire team and motivates us to keep delivering outstanding experiences. We are thrilled to hear that you have been satisfied with our services.
We are happy to serve you and have been doing so for the past two years. Your continued support and trust in our business are deeply valued.
We sincerely appreciate your trust in our services, and we look forward to serving you again in the future.
Kind regards,
Samyx Cleaning team
Great customer service and cleaning. Honest and hard working company!
After enquiring with many and receiving a few quotes, Samyx Cleaning was our choice for End of tenancy cleaning.
Communication and cleaning were spot on! They all were amazing in answering so many questions and keep me up to date with everything. The flat was clean and no complaints so far from the landlord.
Even when there have been some issues caused by me, they tried to accomodate and made sure I was not impacted, reducing the the stress already caused by moving house.
Quick tiip: Just make sure you enter the exact information about the size of the flat and the number of rooms and bathrooms. On the size you can add .5 bathrooms (meaning a toilet). I was not aware of but the issue was solved on the spot! Thanks a lot!!!
April 20, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Gio,
Thank you for taking the time to share your positive experience with Samyx Cleaning. We're thrilled to hear that you were satisfied with our communication, cleaning services, and overall experience.
Our team takes great pride in providing excellent customer service, and we're glad to hear that our efforts have met your expectations. It's always rewarding to hear that our clients are satisfied with the work we do, especially when it comes to end of tenancy cleaning.
We appreciate your quick tip about the importance of providing accurate information about the size of the flat and the number of rooms and bathrooms. Our team always strives to deliver the best possible service, and we're glad we were able to accommodate your needs and solve any issues that arose. However, we will take action to improve our booking form and make it more clear.
Once again, thank you for choosing Samyx Cleaning for your end of tenancy cleaning needs, and we look forward to serving you again in the future.
Best regards,
Samyx Cleaning Team
Would recommend
I used Samyx for fortnightly cleans to keep our flat in top shape, and they were very good, polite and efficient with their communications. Would recommend
March 31, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Patrick,
Thank you so much for taking the time to share your positive experience with Samyx! We're delighted to hear that you found our team polite and efficient with their communications. We appreciate your recommendation and are glad to have been able to help you maintain a top-notch living space with our fortnightly cleans. We hope to have the opportunity to work with you again in the future, should you require our services. Thank you again for choosing Samyx!
Kind regards,
Samyx Cleaning team
very nice and friendly service.
very nice and friendly service.
cleaners very good and attentive to detail.
February 3, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Emmanuelle,
Thank you for your kind and positive feedback on Trustpilot regarding Samyx Cleaning Team. We are thrilled to hear that you had an outstanding experience with our service providers and that they made such a great impression on you.
We would like to express our gratitude for taking the time to share your experience with us and for recognizing the hard work of our team. We are confident that your feedback will serve as a great source of inspiration for them and will motivate them to continue delivering exceptional services.
We look forward to the opportunity of exceeding your expectations even further in the future.
Kind Regards,
Samyx Cleaning Team
Not happy with the service
Not happy with the service! Booked an end of tenancy clean for a small 2 bed flat that was left in a vert tidy condition. Paid £220. Checked the flat after the clean & I had to take pictures of the smudges and spills that were still on the sofas, mantlepiece, surfaces, & an entire drawer set was left untouched. I mentioned this to Samyx -they responded right away & sent the cleaner back but the whole process was very stressful as we had already given in the end of tenancy keys. I had to trust that the cleaner was going to give the keys back, spent lots of my time checking everything once again, & trust that the same cleaner who went back did what they'd say they do, & what they should have done the 1st time around.
I understand that things can be missed, but did not expect it to be on such a large level! Didn't get an apology for the lack of professionalism & bad service..
The cleaners who arrived also did not seem to understand what I explained to them and were not friendly at all.
January 4, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Naomi,
We would like to take a moment to thank you for choosing Samyx Cleaning for your cleaning needs. We sincerely apologise for the frustrations you have experienced with the provided service. We are committed to providing high-quality services and are always looking for ways to improve.
We have done our best to respond quickly and clean the unsatisfactory areas to a high standard which is our main goal. We understand that your experience was not up to par, and we would like to assure you that we have taken the necessary steps to prevent similar incidents in the future. Our team has been thoroughly trained on quality control measures and customer service to ensure that all of our clients are completely satisfied with our services.
Thank you for giving us the opportunity to serve you, and we look forward to the chance to demonstrate the level of professionalism and quality that our company is known for.
Best regards,
Samyx Cleaning Team
Thorough and professional domestic cleaning
Amazingly professional service and very high cleaning standards. Most importantly the company welcomed feedback and always strives to improve the service they offer you.
January 20, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Leo,
It is always a pleasure for us to know that we have been able to fulfill our duty of providing you with a great service.
We really appreciate you sharing this wonderful feedback and thank you for taking the time to do so. Knowing that our customers are happy is truly motivating for us as one of our main goals is to provide services that people love.
Kind regards,
Samyx Cleaning team
Very good company
Very good company. Professional, friendly, accommodating. Been using them for years without an issue. Highly recommend
January 24, 2023
Unprompted review
Reply from Samyx Cleaning
Dear Gilles,
We can’t thank you enough for sharing this wonderful feedback on your regular domestic cleaning service. We are happy to know that we have satisfied customers for years.
We always remain at your disposal and look forward to seeing you again.
Kind regards,
Samyx Cleaning Team
Didn't clean properly at all
Didn't clean properly at all! They cleaned the carpets but that's about it. A tenancy clean was disgusting and I would NOT recommend them to anyone - DON'T USE THEIR SERVICES!!!!!
December 20, 2022
Unprompted review
Reply from Samyx Cleaning
Dear AGC,
Unfortunately, we didn't receive any complaint from you and we have no way of knowing. If you had notified us of any unsatisfactory cleaning we would have done our best to resolve the issue as quickly as possible by returning completely free of charge to clean the unsatisfactory areas or discussing some form of compensation.
We work with many professionals, but they are also human and may make mistakes. That's why we provide a guarantee period after each cleaning service in which we can come back free of charge and fix any cleaning mistakes or compensate you in some way. All you had to do was notify us by email within the guarantee period you agreed to, before booking us. It's been almost a whole month since your service without any notice from you and unfortunately, it's too late to do anything.
Kind regards,
Samyx Cleaning team
Very good service
Prompt arrival, the representatives viewed the requirements and discussed before starting. Friendly, efficient and thorough.
November 8, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Teri,
Thank you for the lovely feedback. We are happy to know that you enjoyed your service.
We look forward to seeing you again and assisting you next time when you would need some help.
Kind regards,
Samyx Cleaning team
Professionals and responsive
Professionals and responsive. We work with SAMYX Cleaning on regular basis And have always found professionalism in their services. Highly recommend.
November 1, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Ehab,
Thank you for the lovely feedback. We are happy to know that you enjoyed your service.
We look forward to seeing you again and assisting you next time when you would need some help.
Kind regards,
Samyx Cleaning Team
The lady she was amazing
The lady she was amazing, and she done a great job
I’m very happy about the service!!
October 29, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Samuel,
Thank you so much for taking the time to share this awesome feedback.
Seeing we have been able to live up to our name is so exciting for us to know and we are grateful for the chance to assist you with the cleaning service.
We would be delighted to see you again and help you with anything else you might need.
We remain at your disposal and wish you an amazing day.
Kind regards,
Samyx Cleaning Team
Never again,Me Booked to have my s cleaned
Booked to have my stair carpet cleaned, the guy come in with a steamer, didn’t spk English, so that didn’t help, well as soon as he put machine on, just water the smell was awful, I wanted my carpet cleaned, ten min he finished, but all I had was wet and smelly carpet, so I got money back and now have a professional man doing it to rid off smell🤬
October 27, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Ms Janice,
Thank you for the feedback -
All our cleaning teams use professional equipment, and are professionally trained - we do not use steam cleaners - we actually use hot water extraction carpet cleaners - unfortunately, we don't want to sound condescending towards you but the smell was from the dirty water extracted from the carpets and not from our machines, all our machines are professionally cleaned after each use and serviced regularly - We have done this type of service for many years and know exactly what we are doing, we have never had any complaints over the years that we have been providing carpet cleaning from any clients.
In terms of the time it took the job, it wasn't 10 minutes, it takes 5 minutes to set the machine up correctly, it is impossible to clean the carpets correctly in 10 minutes.
We are very sad you feel disappointed with our services.
Kind regards
Samyx Cleaning Services
It was a real pleaseure to deal with…
It was a real pleaseure to deal with everyone from Samyx Cleaning. I have booked my End of tenancy cleaning with Mark and his team and by far my expectations were exceeded. Professional, pleasant, friendly and very very hard-working people. Highly recommend the company and their so dedicated manner of work.
October 22, 2022
Reply from Samyx Cleaning
Dear Carlos,
Thank you very much for the lovely feedback. We are happy to know that you enjoyed your experience with us.
We always remain at your disposal and look forward to seeing you again.
Kind regards,
Samyx Cleaning team
Samyx is reliable cleaning company with…
Samyx is reliable cleaning company with high quality and flexibility.
I have a business and I used Samyx for several projects and I can say that they are spot on every time.
September 7, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Stefan,
We are delighted to know that you enjoyed your experience with us. Thank you for the lovely feedback.
We always remain at your disposal and look forward to providing another great sevice for you when you would need it next.
Kind regards,
Samyx Team
Look no further
Amazing service.
Communication with the company is great: fast, polite, finding solution for you straight away, keeping in touch for any issue or update.
The service was also good: the cleaners did a very good job within the time frame I calculated.
The price is just the best, also considering the quality of the work. It took me a while to find something for a decent price.
Will use it and recommend again, 100%
June 12, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Eve,
Thank you very much for sharing this wonderful feedback with us! We are so excited to know that you enjoyed your cleaning service.
We always remain at your disposal and look forward to seeing you again next time when you need our help.
Kind regards,
Samyx Team
Booked Samyx Cleaning for a moving out…
Booked Samyx Cleaning for a moving out clean. They did a terrific job, very pleased with the clean, our flat was spotless.
June 5, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Marc,
Thank you for taking the time to share your feedback.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.
Warm Wishes,
Samyx Team
I am satisfied with the cleaning service from Samyx Cleaning
Manager Clara provided me professional advice and help on booking cleaning service, she fulfilled all my requests. Cleaners Kiril and Ivan did great job on cleaning. They removed all the limescale in the kitchen and bathroom. Everything is so cleaned. After their hard working, my flat is shining. I am very satisfied with the service.
May 21, 2022
Unprompted review
Reply from Samyx Cleaning
Dear Dexu,
Thanks for your five-star review and for your recommendations. We are very pleased to know you are happy with our cleaning and customer services.
Thank you for using our Move-In cleaning service. It would be an honor for us to assist again.
Best wishes,
Samyx Team
Would recommend
Good service. Communication with the people coordinating the service is good and clear. The cleaner did a good job and was very orderly. Would recommend.
December 4, 2021
Unprompted review
Reply from Samyx Cleaning
Dear Simon,
Thank you for taking the time to share your impression.
We always strive to provide 5 star services and seeing that we have done just that for you is delightful.
It would be an honour for us to do so again and impress you even more.
Thank you for choosing us,
Samyx Cleaning Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.